Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

6th Gen nano wont connect to computer or itunes.

Alright so when i connect it itunes identifys that i have plugged in an ipod but it cant properly identify it, usually when you plug in a new ipod you give it a name and all that, but i cant even get that far. My itunes is updated and ive unplugged and plugged in my usb's multiple times and restarted my computer multiple times, used to safely remove hardware button to reconnect it, and turned off my firewall, it seems ive tried everything and its not working.. im about to just take it back becuase im begining to think its defective. It wont show up as a driver on my computer either, and ive tried resetting it without itunes, nothing seems to be working... if theres something i missed leave a post ill try it and get back to ya(:

:EDIT: ive also followed the entire apple troubble shooting page for the 6th gen nanos and it didnt help me at all D:

Message was edited by: xMagicalxMaggotx

Windows Vista

Posted on Nov 28, 2010 9:55 AM

Reply
26 replies

Dec 24, 2010 10:28 PM in response to xMagicalxMaggotx

I mostly agree what iPod Whisperer suggested,maybe it is not compatible between current iTunes and iPod. You guys can update itunes to the newest version or ininstall iTunes, and try to sync again.
By the way,try to follow this backup software reviews,and the page refer to [how to transfer ipod/iphone/ipad contents to computer easily|http://www.softwarebbs.com/wiki/IPod/iPhone/iPad To_Computer_Transfer_%26_Backup_SoftwareReviews].

Dec 29, 2010 3:51 PM in response to xMagicalxMaggotx

I have also found this problem, my ipod classic works fine, but the new nano 6th generation is not recognising in itunes.
I have been through the trouble shooting guide completley (including reinstally itunes)and spent 45 minutes on the phone with the 0844 number to apple, he advised me to reload my usb drivers which did not rsolve the problem.
i am trying to find someone else's computer to try this on but I am getting to the last resort, it may have to go back - very pretty little thing but not playing music.

Does anyone have a solution yet!
Thanks in advance

Dec 31, 2010 5:15 PM in response to nano6

The older pods are different from the newer ones. The newer ones need some software to be working correctly that the older ones don't.

It sounds like the apple USB stuff is not installed correctly for you. Here is an article from apple on what to do:

http://support.apple.com/kb/ht1923

Some other things to keep in mind:

- Don't connect the iPod through a USB hub
- Connect it directly to the computer through a USB port on the back, not one in the front. The USB ports on the front of Windows based systems are notoriously underpowered.

hope that helps,
i

Jan 7, 2011 10:21 AM in response to xMagicalxMaggotx

I had the exact same problem with mine. i followed all the steps in the apple support and still the same. But then i ran a diagnostic in itunes and in the report at the end it said that my user account wasn't the administrator, even though windows said it was.

So to solve this, i created a new user on my laptop, under standard. Reset my laptop, opened iTunes and it worked perfectly.

Hope this helps

6th Gen nano wont connect to computer or itunes.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.