iTunes store account hacked

April 19 and the same thing happened to me. 20.97 from a gift card, cc info cleared, city and state changed to Towson, MD. This is 5 months from the first post and it is still going on. The seller's name the purchases were made from is Hongbin Suo. It happened right after I downloaded Angry Birds Rio HD, the free app. Don't know if there's a connection but that was the first time I used the account in several months, then ZAP. Coincident? I have deleted the app, changed passwords, etc.

I called Apple Care and the rep was extremely helpful with good info. And he spoke English!

For the record, I had the exact same thing happen. I submitted a email to Apple, while the Techs (Kelly Ann & Julian) were very professional and for the most part helpful (I was reimbursed (while being advised this is a ONE
TIME DEAL!), it took exactly a week before I had my account re-enabled. I was assured that the only way for this to happen is that I allowed someone else access to my account. I DO NOT do that, to even my wife, she and both my kids have their own accounts (no issues there!). It does seem the common denominator is the gift card thing, they used $49.99 of my gifted balance (I had about $3 left after the purchase of the chips). I noticed the purchase the next day (with the email notification of the purcahse). I have almost 200 apps I have purchased for my iPhone, Ipod Touch and iPad (iPad2 enroute). I provide this for documenation of the problem. Hope Apple finds the leak and plugs it soon!!

Has anyone had subsequent problems after resolution through Apple?

R/Doc

The rep I talked to was very helpful and suggested something worth telling everyone. There has been a second computer authorized on my account, which of course I didn't do. He said I can't deauthorize and account until there are five computers on the account. I'm going to add another laptop, and two computers at work. With a total of five authorized on the account, I can then deauthorize the ones I want to, including the one (in China) or where ever the hacker is from. Good tip!

Here's what I've experienced ... 14 transactions on my credit card over the last two days totaling $164.32 so far. Still have a credit balance from a gift card so that hasn't been touched ... no receipts or history of any recent downloads in my transaction history ... still only one computer authorized. Have subsequently deleted my CC info from my iTunes account, changed the PW, contacted the bank to dispute the charges, contacted iTunes (no response in 48 hours).

Does this indicate someone has put my CC info on someone else's iTunes account? Any advice on what I should do next?

Thanks!

I was told by the Apple rep that nobody can see the cc info, just the standard last four digits. The info is supposed to be encrypted. I believe that. The problem seems to be credit cards and gift cards being used to purchase apps and in-app chips for gambling. Of course, the money is being paid by Apple to the developers or hijackers of the developer's account. I'm not going to replace my cc, but I'll keep a very close eye on the account.

It's now 11 days and counting while waiting for the re-activation of my iTunes account. This is utterly heinous treatment of paying customers. Still sending in daily support e-mails, but have yet to get a single response other than the very first one in which they disabled my account after the hacking incident.

Wow. They reset my account and added the $20 back to my account within 36 hours. Did you send them the right info they asked for? I know that sounds dumb, but why else would they take so long? You should call Apple Care and speak to someone live again and find out why it hasn't been resolved.

Count me as the next victim of gift card theft. Had about $20 dollars stolen for a game called "empire online" and had my cc info wiped from my account as well a couple days ago. I am currently talking with apple about this and have reset my password. This is troubling that this is so widespread. I thought I was alone, till I found, is thread. Doubt I will ever trust iTunes ev again, unless they get this straightened out.

Yep, just got hacked. Received a gift card and put it on the account. Sign in today and all $50 dollars from the gift card is spent as well as $11 dollars from my credit card. Same thing as other posters, cc information removed and address changed to Towson, Maryland. Can anyone post the support emails and phone numbers you guys are contacting? There does not seem to be any itunes support information anywhere. Thanks.

This happened to me overnight as well - woke up this morning and noticed that my gift card credit was down to $2. Checked my purchase history - $60 has been spent on in-app purchases for Texas Poker, an app that I've never downloaded. I've logged it with support and reset my password. Will wait to see what happens.

It didn't seem as though anything else on my account had changed and no charges have been made to my credit card.

Same story for me. I have had $50 dollars of gift card money stolen from my account. Emailed support, this is outrageous. If this does not get fixed soon I will never, ever purchase anything from Apple or use any software again, and advise all the people I know to do the same, because they are clearly NOT a secure company to do business with and from what it sounds like here, don't care much for customer service. Absolutely ridiculous.

That's good then. Some people have an extra authorized computer on there, like me. They took both off, and I have to add mine back on. It would be nice if the iTunes store would send an immediate receipt for purchases. They don't send it for a few days so you can't stop things like this while it's going on. They made two purchases for free apps on my account, then the next day made the charges to my gift card. Could have stopped that one fast if I had received a quick email about the freebies.

hey, i have the same problem. I had $60 last night. but when i woke up, my account was blanked. $0 in my account. i checked my datas, they are intact. but no purchases could be found. i checked all receipts i could, but found no answers

I too was hacked:

plus two more for the same app. It says I installed the free app then had three in-app purchases (and I have turned-off in-app purchases too).

Waiting to hear back for Apple.

I am wondering if it is an App that we have all downloaded. The last couple free ones I downloaded were :iPirates

and

One Single Life

Anyone else notice these apps? Or what free ones did you download right before you were hacked?