You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes store account hacked

I'm posting this just to share my story and get reactions. It's a little detailed but I thought worth sharing.

On November 23, 2010 I purchased a single song from the iTunes store for .99. I used store credit that I had from a gift card I received last year. It was the first purchase I had made since July 2010.

On November 25, 2010 I received a receipt for 2 more separate orders to my account. These were for over $50 in iPhones apps. Here's a sampling of some of the purchases:

1 eREAD isoshu, v1.5, Seller: ChengDu YueTong Internet Information Co. Ltd (17+)
2 Plants vs. Zombies, v1.3, Seller: PopCap Games, Inc. (iDP)
3 Monkey Island 2 Special Edition: LeChuck's Revenge, v1.1, Seller: Lucasfilm International Services Inc.
4 Asphalt 5, v1.2.6, Seller: Gameloft (9+)
5 Let's Golf!® 2, v1.0.1, Seller: Gameloft (4+)
6 Frames & FX for Photos, v2.5.1, Seller: Imikimi, LLC (12+)
7 Stenches: A Zombie Tale of Trenches, v1.0.1, Seller: Thunder Game Works (9+)

I do not have a credit card linked to my account, so these were made using my store credit.

I have only 1 computer authorized for my account (my personal home computer). I live alone and no one else touches my Powerbook but me. I also DO NOT own an iPhone, so I would have no interest in apps.

After I saw these bizarre purchases, I checked my account. I noticed 2 strange things: My account information had changed: My street address was correct, but city, state and zip had changed to: Towson, MD 21286-7840. I have never lived in Maryland. Also, I noticed that my password recovery answer had changed to "Murray" in response to a question about my mother's maiden name. That's decidedly NOT my mother's maiden name. Also, my birthdate had changed to an incorrect month and day.

I immediately changed my password and my recovery question/answer challenge.

I reported problems on all of these purchases and also contacted iTunes Account Support by e-mail.

Within 24 hours I received an e-mail from "Vicki" at iTunes Customer Support. She wrote:

"When reviewing over your account "name@domain.net" and the two reported orders, it shows that the content purchased within them was acquired from the computer that is currently authorized for your iTunes account. So I strongly advise that you do consult with those in your household regarding the purchases made, and the charges that resulted from those purchases."

Further:

"I have gone and reversed the charges for the two orders....You will see a store credit in three to five business days....Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final."

I am pleased that Apple is refunding my store credit and replied so quickly.

However, it is simply impossible that these purchases were made from my computer. Again, my Powerbook is the only computer I have ever authorized to access my account, and I am the only person with access to it.

I am not sure how this happened. Any thoughts or similar experiences?

Powerbook G4, Mac OS X (10.5.8)

Posted on Nov 28, 2010 3:43 PM

Reply
1,958 replies

Nov 8, 2011 3:20 AM in response to wendyfromsaint paul

A few basic controls would help cutting this out I'm sure (unless the hacking is at the backend of course),


  • Allow accounts to be resitricted to use in their own country.
    I asked about this, Apple said 'Oh but you might go to the States and want to buy something'. Well guess what, I don't even have a passport and if I did, I'm sure I could either wait until I was home or remember to change my preferences before I left.
    Yes there are ways around such controls, but security is all about layers.
  • Allow accounts to require some form of additional authorisation when accessed from a new device - FaceBook has something similar I think.
  • Lock accounts after a definable number of incorrect access attempts (actually, is this already in place? in which case a keylogger becomes a more direct suspect).


Clearly no-one from Apple is reading this thread though.

Dec 21, 2011 6:11 AM in response to stereocourier

Well add another to the list.


3 purchases for Kingdom Conquest totalling $107

  • I use a separate email address and password for iTunes only
  • I am in IT and would never respond to a phishing email
  • As soon as I deauthorized Paypal from my iTunes account I was charged a third time for $36
  • Created disputes in Paypal and reported to iTunes


Really nice right before Christmas.

Feb 21, 2012 12:37 PM in response to dustinw82

I am certain that it is NOT related to PayPal or gift cards.


These hacks are happening on Apple's servers.


As has been posted (and deleted by Apple) on this very thread what seems to be happening is that a program called 'Apple Hack' is available in China. This program somehow has access to Apple's servers (feel free to speculate as to how this program has access to Apple's servers). Once in Apple's servers it then finds iTunes accounts with credit (either giftcard, credit card or PayPal) and then breaks the password, probably by bruteforce (repeatedly trying).


This scenario is shocking for a number of reasons:

  1. How does the program 'Apple Hack' get access to Apple's servers?
  2. Are iTunes user names and passwords NOT encrypted?
  3. Or, if they are encrypted, it appears that somehow the hackers have got access to encryption key.
  4. Why are bruteforce attacks not tripping a billion alarms on Apple's servers?


In conclusion, you may want to compare Apple iTunes and Amazon. Both have very similar business models but one, apparently, has far superior security.

Mar 1, 2012 12:14 PM in response to stereocourier

Am I the only one to notice that every time this happens the money is used to buy a Chinese app on an 'unauthorized device'?


Granted, I've got a PhD in computer science, but I think it would a very easy fix (2 lines of code max) to stop any transaction that is:


  1. A Chinese game
  2. Downloaded to unauthorized device
  3. When the account holder is located in the US or UK.


Just sayin'.


World's most valuable company, huh?

Mar 7, 2012 8:17 AM in response to Carlo TD

I don't use Mac computers (I stopped writing for the Macintosh when their market share dropped below 7% in the '90s). I don't store passwords on my computer. And, yes, there are some very talented people working for Apple (I know many of them).


Here is the problem with Apple security and iTunes:


  1. Everybody on this list has reported the same thing: unauthorized charges on their iTunes account for apps downloaded to unauthorized devices. Why is Apple allowing this?
  2. When bots (like Apple Hack) repeatedly attempt to brute force a password the system SHOULD throw them out and lock down that account. Why isn't Apple doing this?
  3. Apple says that our account information is encrypted. I take them at their word. How then are our encrypted user IDs and passwords cracked? It is very time consuming to break standard 128 or 256 bit encryption. I think that somebody has Apple's encryption key.

Jul 16, 2012 4:08 PM in response to transmogrification

Mr. Transmogrification, I hope you morph into a more respectful state soon...but...


Do I have any proof? Of course I do - well, let's call it inductive proof. I was at a party and an app that I never purchased showed up on my iPhone. When I got home, I received a note from Apple that my account had been accessed by an unauthorized device in China.I had installed no deviant files, no "secret way" to download free apps...and truth be told, I'm an old broad without the patience or interest to do something like that to save 3 bucks anyway. If you read through the 1700 some-odd posts on this forum, you'll find some very common features and some very un-common features.

  • we dont use the same devices
  • we dont use the same OS's (I just posted here because it was the first place I found when I googled up "Apple Hack"...I actually am a PC user).
  • we have varying degrees of technical expertise, from very little to very much.
  • some had gift cards, some just had vanilla purchases.


I dont know who you are or what you do for work...I do know myself though. And there is ZERO doubt in my mind that this was a server based attack. We just don't have enough similarities for it to be otherwise.


Peace.

Dec 6, 2010 7:54 AM in response to elcarmean

Hi
Same thing has happened to me - $42 worth of credit from a gift card wiped out, and address changed to 1905 60th Place, Towson, MD, 21286-7840 with phone number (365) 8542658
I have deauthorised all computers on my itunes account (there were 5 authorised - only ever had 4 before I THINK) and changed my password.
Emailed Apple - waiting for a response.

Why would hackers bother changing the postal address? Strange.

Dec 18, 2010 7:52 PM in response to mattyk72

Same thing happened to me in last three days. Got an email from apple saying my credit card info changed, which was weird. It actually was deleted from my account. Then 4 apps were purchased using $10 credit that I had. I notified apple, they refunded, and now the itunes store says I can't use my credit card. No Towson address change, though.

Dec 20, 2010 4:02 PM in response to stereocourier

Had very similar thing too. Got £25 giftcard. Added it to my account but hadn't spent it. Couple of days later I get an email saying my Name and Credit Card details had been changed, and two receipts for £11.99 in app purchases that certainly were not mine. Credit Card details were wiped, and I became a Mr instead of a Ms.
iTunes support were very helpful in giving me my money back, but I feel Apple are ignoring the bigger picture, that there is a massive scam going on and they need to do something about it fast. How many people are going to load giftcards on Christmas day and see them disappear?

Dec 22, 2010 9:30 AM in response to stereocourier

+1 for me. They wiped out $30.98 of iTunes gift card credit and changed the city/state to Towson, MD. I did have a credit card associated with my iTunes account, but lucky for me it was somehow removed from the account so no fraudulent CC charges occurred.

Those gift cards were birthday presents... What soulless creature steals BIRTHDAY PRESENTS!!?!?! That's just as bad as punching Santa Claus in the face.

An incredibly nice Apple customer support agent is helping me out now.

iTunes store account hacked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.