Q: iTunes store account hacked

Navwizard, you still may want to contact Apple and reset your account/password. You let that go and eventually the hackers will take in -app purchases from your cash flow. I also wonder why I never saw the -Kingdom Conquest- App itself downloaded to my account though? All I ever got was an email from Apple saying the App was downloaded with my account, but it never showed up in my purchase history. Only the in-app pirchases showed up there.

Also, as an update on my situation, I did get an email from Apple/ They told me to "block in-app purchases from my device in the settings." Ummmm guess what.... why would that help? I don't even have an iPod Touch anymore and no other devices. Also, if having an unauthorized device still allows someone to purchase from my account, why would a setting to a single deivce stop it through my overall account? It wouldn't.

On a good note, PayPal as refunded ALL money owed back to me.

Oh yeah, anyone know about reenabling your account? Apple disabled my account, and I never got a response back about how to reenable it. Someone mentioned the iForgot link, but that simply resets your password and othe rinfo. I already did that. Accoutn is still locked.

Just got off a chat with Apple.  Obviously, their position is that I was hacked, not them.  Gee, I guess they think someone just "guessed" my appleid/password (along with everyone else who has had the same problem). 

Anyway, according to the tech, we get to wait 48 hours then re-enable the account by starting a new express lane chat. 

My new problem is that the tech said they have banned my credit card (which wasnt' used in the theft, just the gift card balance) which will really torque me off if I can't use the card I want to use. 

Correct me if I'm wrong, but if whatever was downloaded was to a device never used before (what my email said), how is blocking in-app purchases on my iPhone going to stop some other (unauthorized by me) device from making an in-app purchase?

Oh yeah, it won't. 

That seems like total BS.  When I did an online chat, they disabled and reenabled my account all in one chat session.  They also didn't ban my credit card.  Must be who you get I guess.  It appears that there is no protocal for this and they just do whatever they feel like doing.

A lot of us are looking forward to see this YouTube video.

After getting the 'your account has been disabled for security reasons' message and constantly having to reset my password over the last few days I went hunting for answers and found this thread amongst others. I've decided Apple is not to be trusted with my CC at all because of this and I have removed my CC details completely. I am fairly new to iTunes but if this is going to be an issue then I may as well not use it and just get my music from another reseller like Amazon and import into iTunes that way (Or just go back to using Foobar2000 with the iPod component).

Get your act together Apple!

Adding to my original post regarding my hack involving Kindom Conquest or what it is called: Apple contacted me within 24 hours, promised to restore my money ($47.60 - told me that this was a one-time gesture though as if it was my fault!), disabled my iTunes account (for an investigation), and told me that I'd need to request having my account restored, which I have done.  Like some here in this list, I'm a bit worried about providing my CC information to iTunes going forward.  Apple has been prompt to respond but it was not easy to get my concerns aired.  The "report a problem" link was not working properly.  Additionally, there is no number to use to talk to a person. 

Pros for Apple in my case: quick response, polite response

Cons: assuming that I am the problem, broken links for communicating problems, no way to communicate with a human on the phone to discuss the issue, and the denial that there is a bigger problem (where is the news on this??)

FYI, my funds have not yet been restored.  Perhaps they are waiting to get the results of this investigation.

I am a victim too,  just got  hacked for 20 dollars .  someone bought  Happy City on my account from a not registered device.....   ITUNES shouldn't even allow non registered devices....

be carefull for this crap  people

I emailed Apple yesterday and was refunded the full amount today. Not bad.

Same thing happend to me....they stole 81$ and i contacted itunes and i explained everything and they refunde my money the next day. I asked them how did someone get into my account and do this and they said the same thing that someone could have gotten my user name and password cuz i was careless which is ******** cuz my **** phone never leaves my hand even when i sleep it it by my head on my bed.  I only use itunes on my cell so there has to be a way someone hacked into my cell phone and downloaded these app and stole my $. When i asked the apple rep if they could investigate they basically said they dont know how someone could have done it.  Its probably an inside job so Apple can get some money to pay for over expenses for Steve Jobs funeral.  Dumb ****! apple can kiss my ***

Hi, it is same one hacked me for USD80 and they are none stop!!! If Apple does not do anything not credit back to me, I will not use iTune store any more! It is too risky to post my info there and so far did not get any one to feedback me yet from apple. Did you got credit back? It is the same APP!!!

Can you tell me how to report it?

Thanks a lot!

send a mail to   ItunesStoreSupport@apple.com

regards

Well, I guess another me too story as usual.

What bothers me is :

1. Apple sent me e-mails saying

"Your Apple ID, john.doe,  was just used to make a purchase in Vampire War from the App Store on a computer or device that had not previously been associated with that Apple ID.

If you made this purchase, you can disregard this email. It was only sent to alert you in case you did not make the purchase yourself.

If you did not make this purchase, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.

Regards, Apple

"

I never get emails for making app purchases from my usual devices, so Apple suspected something.

2. Apple didn't put any hold to the charges on my account, even though they suspect something fishy.  These charges were ~ $90, well over my usual spending limits. May be I will get my money back from apple but the fact that my account has been drained and that apple doesn't have clear instructions on what to do if you spot a fraud, is rather disgusting.

I will never ever trust apple with my cc info, in future.