Previous 1 115 116 117 118 119 Next 1,956 Replies Latest reply: Jul 6, 2014 5:54 AM by userremoved Go to original post Branched to a new discussion.
  • Aaeros Level 1 Level 1 (0 points)

    And you can add me to the list.

     

    They bought Rule the Sky for an ipad, changed my password, shipping or CC info, etc.

  • trall227 Level 1 Level 1 (0 points)

    And me!

     

    I had 3 random $20.00 charges on my CC and tried to contact apple to talk to an actual human, never going to happen. So after calling my CC company to dispute the charges they sounded like this was a common thing, and as I am seeing the 117 pages of replies, it seem all too common. My CC company also commented to me saying that they have to send the informatoin to their bank and they will contact them, no customer service number or even a number my bank could call.

  • BittnerKK Level 1 Level 1 (0 points)

    So, after feeling confident that this was behind me because my cc is disputing the charges, Apple has now "disabled" my account.  When I contacted them they said it was because my cc cc is not paying the charge.  Now they won't return my email to let me know how long this will be.  grrrr!

  • ekcd Level 1 Level 1 (0 points)

    Update:

     

    Haypi has contacted many of the players of their games that have been using the credit card fraud sites that have been charging your credit cards to make iTunes purchases and reselling them to game players. Haypi notified the players in question and have them 3 days to PAY HAYPI THE AMOUNTS THAT APPLE/ITUNES CHARGED THEM BACK OVER THE FRADULANT CHARGES OR BE BANNED FROM THE GAME. That's it. After having stolen from you if the end user pays Haypi all is forgiven.

     

    I am very disappointed in Apple as a result of their indifference to this issue. It's impossible to foresee and guard against all criminal acts but its a form of collusion when you are given a chance to end or limit the fraud and you do nothing.  To this day no one from Apple has returned my emails or phone calls or accepted the information I have offered them as to who is doing this, how they are doing it and how they turn a profit from it.

     

    Ugh, I want to respect Apple but they don't want to act in a respectable way.

  • Michellw Level 1 Level 1 (0 points)

    How do you contact Apple?? I've searched on the website but I haven't seen a way to email or call them to report stolen credit.

  • MadMacs0 Level 5 Level 5 (4,500 points)

    Michellw wrote:

     

    How do you contact Apple??

    As dozens of users have said here previously you need to use expresslane services (but with 117 pages I can't really blame you for not knowing that).

     

    Start here http://www.apple.com/support/itunes/contact/

    Click on Contact iTunes Store Support

    It should go to the iTunes page

    Click on Account Management

    Click on iTunes Store account security

  • transmogrification Level 1 Level 1 (5 points)

    This is a user-to-user forum. To make sure that Apple sees your feedback, use the appropriate link on this page:


    http://www.apple.com/feedback/

    ekcd wrote:

     

    Update:

     

    Haypi has contacted many of the players of their games that have been using the credit card fraud sites that have been charging your credit cards to make iTunes purchases and reselling them to game players. Haypi notified the players in question and have them 3 days to PAY HAYPI THE AMOUNTS THAT APPLE/ITUNES CHARGED THEM BACK OVER THE FRADULANT CHARGES OR BE BANNED FROM THE GAME. That's it. After having stolen from you if the end user pays Haypi all is forgiven.

     

    I am very disappointed in Apple as a result of their indifference to this issue. It's impossible to foresee and guard against all criminal acts but its a form of collusion when you are given a chance to end or limit the fraud and you do nothing.  To this day no one from Apple has returned my emails or phone calls or accepted the information I have offered them as to who is doing this, how they are doing it and how they turn a profit from it.

     

    Ugh, I want to respect Apple but they don't want to act in a respectable way.

  • bisayakid07 Level 1 Level 1 (0 points)

    Please add me on the lists.

     

    2 days ago, I received a call from Visa Fraud department that there are unusual transactions with my credit card with is associated to my itunes account. I immediately closed the credit card associated with it. Then change the password and used a different card which is Discover card. The same day it was fraud again. I have to change everything on my itunes account after that with no help/advise from Apple support. And no credit card on the account now.

     

    I tired to get hold on Apple iTunes support but to no avail. I spend almost 3 hours holding on the phone and then get disconnected but no return call received. I'm very disappointed how Apples handle the issue. Hope they are serious taking care of this problem "itunes fraud".

  • MadMacs0 Level 5 Level 5 (4,500 points)

    Not sure why you wasted so much time on he phone when everybody here has been saying to use the expresslane service I described above https://discussions.apple.com/message/19564508#19564508.

  • Micangelo Level 1 Level 1 (0 points)

    My Problem is different from all of you guys...my account is still the same, I only change my password before loading money from the gift packs I bought...I purchased apps,and I was wondering why I only have   ¥100 in my account after purchasing apps worth ¥2975 + ¥850  when I loaded ¥6000 from september 17,2012 ....I have sent email regarding this problem and I am asking them to send me reciepts if they can prove me wrong... I am still waiting for their reply...

  • Chris CA Level 9 Level 9 (77,395 points)

    Micangelo wrote:

     

    I have sent email regarding this problem and I am asking them to send me reciepts if they can prove me wrong...

    andif they do send you receipts you will be okay with getting charged?

    Why not simply tell then you did not make these charges and you would like the money returned to your account?

  • Micangelo Level 1 Level 1 (0 points)

    Yes Chris...If youre from the admin...or whatever of this apple support, yes I am willing to pay....but if you cannot prove me with those reciepts,I will post this problem from any internet sites....!!!

  • Micangelo Level 1 Level 1 (0 points)

    Dont you understand what I said? all I need are those reciepts if I really use the money for my purchase....Chris you need to understand that it is not about how much money, its about the integrity of the company that I need to trust...I am using this account for almost 3yrs now, but it is my first time experiencing the problem I am talking about...I only use iphone before using ang purchasing gift packs from itunes,everytime I purchase an app, I recieve all the reciepts of purchase, not until I bought macbook pro and starting buying apps from its app store...and it is my first time to load that amount of money...Now I feel I am robbed for being an innocent...

  • MadMacs0 Level 5 Level 5 (4,500 points)

    Nobody from Apple openly posts here. We are all users, like you.

  • Micangelo Level 1 Level 1 (0 points)

    How would you know if one of us are from the apple support?  are you friends with them?