Q: iTunes store account hacked

ryandongg wrote:

 

these purchases were not made by me and dont show up on my itunes meaning someone is hacking me.

No, if you discovered this on your credit card account that just means that somebody was able to get your credit card number by some means and used it to purchase items from the iTunes store. You first need to get those charges reversed by contacting your credit card company. If that number is in your iTunes account, then remove it and change your password to something stronger.

Do you really think that the address belongs to the person who did this to you? Most likley, it belongs to a person who's credit card info was stolen from another source, then just added to your iTunes account. The person who owns the address is just as much a victim as you are. I wouldn't get too upset and try to find the person via that address, and also, Apple won't track the person down--that is the credit card company and police's job. Apple is not the cops.

Hopefully, the card holder was reimbursed and the credit card company reported the issue to the police.

I also just had my account hacked.  Only have a $24.99 charge for itunes match so far which I disputed, but cancelled my credit card on file.  Is there anything else I should do?  Thanks for any help you can provide.  Does Apple provide any severence for their server getting hacked as a sign that this isn't exceptable, or are we supposed to just accept that this is this the type of service we should expect from them?

LQK wrote:

 

I also just had my account hacked.

I assume you know that because they made changes to your account settings and you received a receipt for iTunes Match?

cancelled my credit card on file.

With the bank or just removed it from your iTunes account. You need to do both. 

Is there anything else I should do?

If you haven't already done so, change your password to something stronger than it was and don't use it anywhere else.

Don't respond to any e-mail, supposedly from Apple, asking you to "click this link and log into your iTunes account."  They never send such e-mails.

Does Apple provide any severence for their server getting hacked as a sign that this isn't exceptable...

You're kidding, right?  Apple hasn't even admitted that any of this is their responsibility, dispite now 125 pages of testimony.

This is a forum for user to user help.

The banks/credit card companies are exactly the same in having to deal with hacked accounts but you never see or hear that.

The advice of myself and others still stands:-

Cancel card with bank, watch account for fraudulent transactions and change passwords. Remove Card details from your iTunes account and either use redemption vouchers or pay for your purchases another way.

It happens more and more as part of life now and Apple/Banks take it on the chin as long as you act on the flag that account hacked. This if your card changed then they will try that on someone else's account like yours.

What would you want Apple to do except minor investigations and reimburse the money? Oh add the millions of iTunes account holders to that AND the costs involved.

Live, learn and be vigilant to the ways that your money is being targeted for others benefit.

Regards

Mark

Fair enough.  It seems like it is probably most vigilant to only pay for things that don't require a credit card on file with itunes.  Seems from the amount of posts that itunes is much more suceptible than Banks/Credit Cards etc. on their own.   

That's what happened to me too.

Griffin904

It may not even your be iTunes being hacked. It may your credit card being hacked totally unrelated to your iTunes. I would deal with this like any other credit card fraud. I would contact the credit card company or bank and get a replacement card and number and If the charges are not mine, contest them with the crecit card company or bank that issued the card.

I agree with most of your post. I disagree that it is 125 pages of testimony. not all of these posts are from people who have been hacked. some are from other users trying to help. Regardless, there are quite a few here who are claiming to have been hacked. That their iTunes account was hacked or their credit card or whatever is important to point out. It is not apple's responsibility that one's credit card is hacked totally unrelated to one's iTunes account. Apple isn't a bank. The iTunes Store, is just that, an online store like any other.

Had about $201 in my account yesterday and have about $134 today. I checked my account and someone just purchased a ton of games. I already contacted Apple, thanks to this thread. Hope everything gets sorted out.

LQK wrote:

 

Fair enough.  It seems like it is probably most vigilant to only pay for things that don't require a credit card on file with itunes.  Seems from the amount of posts that itunes is much more suceptible than Banks/Credit Cards etc. on their own.   

Apple is not a bank. The iTunes store is an online store like most any other. Apple doesn't require a credit card on file with itunes. If you live in the US you can set up a PayPal account with iTunes, no credit card needed.

You can also create an account just by clicking on a free item and clicking "create account". No one in the world has to add a credit card, gift card or Paypal to create an iTunes account.

My account is set up like that; when I want to buy something, I just add my credit card, buy it, then take my card off.

In the beginning I tapped on a free app and set it up--no info required.

Hello everyone! Well I just wanted to update everyone on something I found. Now, I have long moved on from apple after this whole ordeal, but I still love keeping up with tech news. Stumbled accross this this morning, thought I would share with everyone:

Apple Finally turns HTTPS on for the app store:

http://elie.im/blog/web/apple-finally-turns-https-on-for-the-app-store-fixing-a- lot-of-vulnerabilities/#.UTs8f1dQqds

Wow... now I am sure this is not the answer to everyone's problems, but it might explain some of the account thefts. Attacks include: Password stealing, App swapping, Privacy leak and more. Now, I realize this is simply a blog, but no worries for the doubters, videos are on the web site clearly showing how it works. Its worth checking out. I have no doubt some people have fallen victim to phishing emails and malicious sites, but this might shed some light on the others who, even when keeping safe over the web, could have still been compromised through no fault of their own. Hope you all have a nice day!

sinatrix wrote:

 

Hello everyone! Well I just wanted to update everyone on something I found. Now, I have long moved on from apple after this whole ordeal, but I still love keeping up with tech news. Stumbled accross this this morning, thought I would share with everyone:

 

Apple Finally turns HTTPS on for the app store:

http://elie.im/blog/web/apple-finally-turns-https-on-for-the-app-store-fixing-a- lot-of-vulnerabilities/#.UTs8f1dQqds

 

For the protection of Apple's customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.

I was just contacted by the credit card company that I have on file with Itunes App store and told that a $10,000 purchased was attempted from Apple.  I too had to cancel my card.  This place must have a lot of dishonest people on board.  I won't be buying anymore apps because I don't plan on putting a new credit card on file.  They need to do something about this quickly.