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This just happened to me, and I don't know what to do because Apple conducts business with 'phantom' customer service. Try to talk with anyone and you get the automated run-around. How do I get them to refund me for this and what do I need to do to keep my account from being hacked again. many thanks for any input.
帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED $19.99
Same thing just happened to me yesterday. Street address was the same but the rest was changed to Towsend MD, 21286-7840. 德州撲克 3.0.ipa was the app that I found in my account (texas hold'em app). Credit card information was wiped out and they used up most of my credits.
I got charged 49.99 and 9.99 for "chips" in the "free" app. I was on a camping trip while this was charged to my account. I didn't have any electronics with me so it wasn't me. Apple needs to ban this developer and pull the kill switch on their apps. What are they waiting for?
Itunes security is compromised. They needs to fix it now.
I've sent off a note and hopefully, I'll get back my credit.
Wow, I don't know if I'm glad to see I'm not the only one or ****** to find out that this is such a widespread problem and Apple hasn't figured out what's going on yet!
I bought my iPad 2 three weeks ago, got $50 in App Store cards a couple days later. I did enter them via my iPad, since someone asked about that. Today I went to check my balance, which should have been in the $20 range, and it was 90 cents! This morning someone downloaded 13 apps, half of which are in Chinese, for a total of $19.17. Luckily I did not have a credit card listed, so once they ran the gift card down they were finished.
I changed my password immediately and contacted support to try and get a refund - now I will be severely ****** if they don't give it to me, seeing as how this is clearly a known problem. I have ONLY logged into this account through the iPad App Store in the past several months. The last time I even downloaded anything on iTunes was last May, and I certainly haven't given the password out over email or anything.
Now I'm not sure how to proceed. I'd planned to only buy apps via gift card, to avoid a dozen $1-5 charges on my credit card, but are those the source of the security breach? But then, I sure don't want to give them my credit card info after this. Grrrr, I just handed Apple $500 for this iPad and now I feel like I can't even safely buy software for it.
Btw, none of my other account info had been changed (address, etc). No changes except that the 13 apps had been bought.
Message was edited by: Brandy Evans
Yeah, I'd planned on using Gift Cards as well, but it must be that they can just waltz in and gobble up any time used on them, so I may not even bother with that.
It's a shame that Apple won't A: acknowledge there's a problem (but who can blame them really... "Hey, just FYI people can steal from you and take all your store credit and we can't do anything. Our bad.") and B: close whatever security breach. They have GOT to know about this. Canned e-mails reminding us to change our passwords are just insulting.
The same thing happened to me. I used a gift card because my account was hacked and my credit card charged. As a "Boomer" I have loved having access to great music, movies and books, but cannot afford any longer to be ripped off.
After the last episode, I did everything support advised to secure my account. It is hard to believe that someone from the inside does not have inroads to hacking so many accounts as I have read in response to this post.
It cannot be the fault of so many of us that we are the ones so irresponsible to cause this to happen to us. My event was identical to all others with the Towson, MD detail and gift card money stolen. I will cancel my account after this third strike if I do not feel that they are studying the problem to remedy such a blatant move to rip off so many people. I can certainly use the money to buy songs elsewhere.
No one else has used my computer and if they are finding the information in their research that it came from this computer, then chalk it up to a clever crook who knows how to manipulate the system to make it say so.
I have just been compromised as well (Purchases made on April 10th). The remaining balance of my daughters gift card is now gone. All the purchases were for applications in foreign languages I don't speak. All from the same Seller.
宝宝胎教音乐课堂, v1.0, Seller: Yang Yun (4+)
宝宝轻松睡眠摇篮曲, v1.0, Seller: Yang Yun (4+)
中国历史文化故事集【有声读物】, v1.0, Seller: Yang Yun (4+)
妈妈讲故事-宝宝学成语, v1.0, Seller: Yang Yun (4+)
唐诗宋词【有声书】, v1.0, Seller: Yang Yun (4+)
中外童话故事【有声书】, v1.0, Seller: Yang Yun (4+)
宝宝学说话--边听边学, v1.0, Seller: Yang Yun (4+)
I have reported these as problems but I am concerned that in the drop down list there is no option to choose that these purchases were not made by myself.
I agree, I wouldn't leave gift cards or my credit card number on my account while all of this is going on. At this point, I'll only redeem a gift card if I intend to spend the entire balance immediately, and I'm telling anyone who has bought me an iTunes gift card in the past not to get me another one.
What I've been doing since this happened is putting my credit card number on my account when I want to buy something, and then immediately removing it afterward. I go into my account (which you can do on your device by using "Account" button on the bottom of the "Featured/New" screen in the app store on the iPhone at least -- a horrible, unintuitive place to put it, if you ask me), put in my credit card info, make my purchase, and then go back into my account and change my credit card back to "None" immediately afterward. It's a huge pain, but it keeps my potential exposure to these issues as minimal as possible.
It's also had the side benefit of cutting down on my random app purchases -- I have to really want the app for it to be worth going to all of that effort. So it's actually saved me some money. Of course, on the same token, it's also cut into Apple's profit margin from me, as I've been buying less because of it. Their loss if they won't address the issue.
Hacked here as well last night apparently. I had a $10 gift card in my account. Logged on today to download any podcasts that I subscribe to and found my balance was now $0.01. They bought some kind of platinum currency for an MMO app. The hacker did the same thing... changed my city, state, ZIP and phone to... Towson, MD 2????, 654-6543210 and just noticed that my credit card info is wiped clean.
How can this not yet be exposed in the media since it seems to be frequently happening? iTunes security is a mess.
This is my letter in response to support who made me feel they did a special favor my giving me a refund. My account is being "investigated" so that they can enable it for me.
I have changed the password. I change it often for iTunes and still my account is hacked. I deserve to have the money refunded. It was a gift from my husband and it is not my fault that it was stolen. There should be no need for an investigation of me. You need to be investigating who hacked into the thousands of iTunes account holders that posted on the iTunes message board.
If you come back and tell me that the hacking came from my computer, which is not the case, I will fill every message board known to the world with the unprofessional way this event was handled. So do not hit any automated button that will tell me that. I was told that the last two times before this event that the action came from my computer. Twice I had to change my credit card because of unethical use of my accounts by someone else.
So this is the deal. READ THIS EMAIL CAREFULLY BEFORE HITTING ANY KEYS THAT WILL SEND AUTOMATED MESSAGES.
Do not tell me someone in my house did this on my computer
Do not make me feel guilty for the refund I deserved
Do not make me feel as if you are going to great lengths to investigate this action unless you are going to tell me who did to us and how he/she will be prosecuted.
Do not bother to reassure me that it is not from the inside of Apple. It is more likely one of your people did this to the thousands of iTunes users than it could be someone in all of our families.
Just let me know when I can get into my account so I can spend my gift money and then never order anything ever again.
Thank you for your attention and for the refund.
Whew Be wanting to do that for a while. I feel better...
My iTunes account was hacked yesterday. They removed my credit card info and used $7 of my $10 remaining on my gift card. Contacted iTunes yesterday. I will immediately spend the remainder of my $10 and not purchase anything on iTunes again. It's a good thing I have an android phone, but with all my Macs and iPods and iPad, there's no way I cannot have iTunes account.
Message was edited by: dwd3885