Previous 1 27 28 29 30 31 Next 1,956 Replies Latest reply: Jul 6, 2014 5:54 AM by userremoved Go to original post Branched to a new discussion.
  • annierob2004 Level 1 Level 1 (0 points)

    I had a reply back from, Apple this morning to say they had disabled my account and would be crediting me back the full amount.  Just to prove how rubbish the system is there was even a further attack on the account while it was disabled - before I reset the security!

     

    I have now changed my email address to one just used for iTunes & Apple, changed my login and password. Yes in theory I have got my money back but it's not in the account yet and I don't honestly trust it to stay there once it returns.

     

    And yes it's Kingdom Conquest that's the culprit. There must be a way to block an app surely? It's showing that I'm ready to download it on my iTunes homepage so right now I'm not going to connect the iPad to the laptop at all until the problem has been solved!

  • lordkaosu Level 1 Level 1 (0 points)

    You generally get a refund for the first issue, it will take a few days though.

     

    If it happens a 2nd time (or more), you're out of luck from what others have said.

  • UnbrknCh8n Level 1 Level 1 (0 points)

    wa1oui:  I think that instead of using iTunes you have to go to your master Apple account at www.appleid.apple.com in order to change your security question.

  • wa1oui Level 1 Level 1 (5 points)

    @UnbrknCh8n

    Thank you, thank you! That did it... I'm a little bit safer now... (maybe).

  • GoshDarnApple Level 1 Level 1 (0 points)

    Here was the response I had gotten guys, I called them and they said they forwarded it to whatever department.  48 hours later I get this email which makes no sense.

     

    KEEP in mind I did not remove my credit card from anything, so if it was removed I sure as you know what didnt do it.

     

    Dear Brian,

     

    Thank you for contacting iTunes Store Customer Support. My name is Chand. I am glad to assist you today.

     

    Please accept my apologies for the delay in responding your email, as we have been receiving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated.

     

    I understand that you are concerned about the order "MGQMWN7HMW" not being charged to your credit card and was charged to Store credit. I know how eager you are to know about it and it will be my pleasure to assist you today.

     

    Brian, I checked with my resource and noticed that currently there is no credit card associated with your iTunes account as it was removed from your account on 06/15/2011.

     

    I also would like to inform you that if there is a store credit balance on account then, by default it is used for any purchases. So any items purchased on this account will be charged to the remainder of the store credit until the balance reaches $0.00. If a purchase exceeds the amount of the store credit, the balance wilt be charged to the credit card is there is any on account.

     

    I hope you find this information helpful. I would really appreciate if you do let me know how it goes.

     

    I value your time and patience and I regret for all the inconvenience caused.

     

    Have a good day!

     

    Sincerely,

  • wa1oui Level 1 Level 1 (5 points)

    I just got a reply from Apple using the same apologetic language for the delay in replying. The agent said they would credit me the amount of the hacked purchase and that my account was being locked and if I provided them with some information they would investigate unlocking it.   (I had told them that I had already changed my password in my original email to them).

     

    I did provide them with the info they asked for, and also discovered that the account wasn't locked!

     

    We'll see what develops... And I was not a victim of "Kingdom Conquest" but a Chinese based app: "798ArtZone"

  • Cincytom Level 1 Level 1 (0 points)

    I got hacked for $50.00, my credit card info was removed. I sent an email to Apple. Waiting for response. Whoever got me, bought the ussual poker stuff from gameislive but also bought some weird crap like a menstual cycle tracker app.

  • GoshDarnApple Level 1 Level 1 (0 points)

    Here is the odd part, my cc was removed also. apple gave me a pretty crap response. Keep in mind the first response was overly confusing they sent me as I posted earlier in the thread. I asked them "who removed my cc? should i cancel my cc? .. What exactly happened?  I did not remove the cc myself and this kind of worries me"

     

    Here comes this odd response.

     

    Brian, i apologize if I was wrong, let me correct it we have not disabled your credit card.

     

    I'm sorry that I can't be of further assistance with your request, but the iTunes Store does not provide any account information—including account activity and personal information—without a subpoena. We do this for your protection.

     

    You may access certain account information by signing in to the iTunes Store and choosing View My Account from the Store menu at the top. You will need to log in with your Apple ID and password. If you no longer have the password, click the button that says "Forgot Password?"

     

    If you need further assistance regarding this issue, please contact your legal advisor, who may contact Apple's litigation department http://www.apple.com/legal/contacts.html on your behalf.

     

    I value your time and patience and I regret for all the inconvenience caused.

     

     

     

    Lemmie get this right, I need a subpoena for them to do what? They do have account access as they can see my cc was removed and everything else. Only difference in their system is I doubt they can see peoples whole cc's besides a very small department.

     

     

    This is all too odd.

  • lloydfromstoke-on-trent Level 1 Level 1 (0 points)

    Like so many of you my iTunes a/c was hacked into (22/6/11) with a rogue Kingdom Conquest purchase.

     

    Interestingly, my daughter has been using iTunes successfully for the last few years accessing it via her PC. I have just upgraded my mobile to an iPhone in the last 10 days & have used it to access the same iTunes a/c. So, I'm wondering if the issue of hacking is linked with my iPhone usage?  This seems too much of a co-incidence!

     

    During the days when I started using my iPhone I also received several Apple emails asking for me to unlock the a/c...was this a sign that my a/c was being attached?

     

    I have now emailed iTunes with the details of the hacking.  Will be interested to see what their response is & if my a/c is refunded.

     

    Wondering if/when I should change my iTunes password...any advice anyone?

  • UnbrknCh8n Level 1 Level 1 (0 points)

    Yes, lloyd, if I were you I would change your password (and Apple will likely advise you to do this as well).  If you haven't already, you should probably delete any paypal or credit card info associated with your account, and consider changing your security question on you master Apple account (at www.appleid.apple.com).

  • TheScotty Level 1 Level 1 (0 points)

    Another victim here:

     

    £65 credited yesterday in gift vouchers gone by this morning courtesy of Kingdom Conquest.

     

    I've emailed Apple after being told they offer no telephone support for iTunes.

     

    My credit card was also removed from file.

     

    Apologies if its already been covered in this thread but has anyone had any further problems ie Credit Card fraud?

     

    Cheers

  • TheScotty Level 1 Level 1 (0 points)

    To add insult to injury they have just emailed me a receipt for my 'purchases'

     

    Idiots

  • wa1oui Level 1 Level 1 (5 points)

    I know how frustrating it is, I've been hacked too, a week or so ago. But I found out about it BECAUSE of the receipt for something I hadn't purchased...

     

    They do have problems, but the receipt, and notification of account changes do help.

  • Brad Schurman Level 1 Level 1 (135 points)



    Apologies if its already been covered in this thread but has anyone had any further problems ie Credit Card fraud?

     

    Cheers

    Hi Scotty;

     

    I havent seen any issues on my iTunes ripoff outside of iTunes... which makes me think they are limited only to accessing your account and limited to purchases inside iTunes only, and without having to know your CC specifics. If they have access that bypasses my extreme password and user questions, then it doesnt matter if they can see or not see the CC info Apple weakly lets them have access to, does it? All the charges will be made to the account holder and they can turn around and resell the credits or game app to whoever....

     

    This is such a deeply inside job Apple is powerless to do anything about it and I see no admission of a problem from them, nor do I see any changes over the years for this ongoing problem, Im convinced. Until Apple makes the EULA more balanced (IE: where Apple commits to my personal security, data safety and takes on some form of accountability) then I will not be trusting Apple, its 'cloud', or accounting mechanism to any degree ever again.

     

    As it stands they give you 'one credit only' for any rip off that Apple is responsible for letting happen, then you are on your own for any future ripoffs, and will not get any reimbursement. iTunes has proven to be so easily abused in this thread that I will not trust Apple as a company with my personal security. The only 'good' thing about the payment options in my personal account is the 'None' selection, which keeps no payment information in my account. 

     

    It doesnt seem to matter if its CC info, gift cards, paypal linked or any particular kind of payment method, they have control of the mechanism that bills you, not particularly the specific info to bilk you outside of iTunes....

     

    I seriously believe the iTunes mechanism that allows purchases is weak and faulty to allow this or everyone around the world would be seeing fraudulent purchases for goods to be sold out of the backs of trucks and what not.

     

    If they did use the CC info outside of iTunes though, they would expose themselves down to the very city the crime is originating from and make it very easy for arrest or investigation. Clearly they know this and are happy with the nickel and dime approach, when Apple isnt doing a thing to stop the crime from happening.

     

    They have thought this out quite well; a very organized crime approach. Regardless, there are other companies out there who have a non-faulty billing and accounting mechanism that I trust more than Apple's weak wristed version, and I plan to use them for my music. App wise, I only pop in my CC info the moment I need something and remove it the moment the purchase has been confirmed... I see no other way.

     

    I havent had the interest to use my CC info in that manner, yet, however....

  • lordkaosu Level 1 Level 1 (0 points)

    I had my iTunes account locked within the last 24hrs. I had no credit balance anymore but have put a credit card back on. I felt safe doing that since it seemed that there's been no charges to anyone's credit card (unless they were through Paypal).

     

    There were no purchases on my account, it was just locked. Nothing had been changed, my address, phone number, and credit card were all there. Not really sure if it was just a failed attempt to access my account that locked it down or a party got access to my account then locked it.

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