Previous 1 2 3 4 5 6 Next 1,956 Replies Latest reply: Jul 6, 2014 5:54 AM by userremoved Go to original post Branched to a new discussion.
  • brad p Level 1 Level 1 (0 points)
    i would imagine apple would come forth and say they've fixed this problem if they had... i regard no response to the problem or even acknowledgment of the problem is not a good thing for the consumers.. personally, im a bit disappointed in apple's handling of this issue.. unless they change my mind, i dont think ill be purchasing anything from the apple store in the future, and will warn all my friends and family about this issue.
  • trailbossc Level 1 Level 1 (0 points)
    This is an Apple message board, right? So 4 pages now of people being hacked by the same person/app or whatever it is and no one from Apple has said anything. I don't understand.

    All I got from Apple Customer Support about the specific issue is that I need to be more careful with my passwords and security and/or talk to the developers of the App with the issue. I am very careful with my passwords, and the only time I even enter it is from the iPod. I cannot contact the developer, because I don't know which App was able to steal my password. I don't even think it was an App.

    I personally think these iTunes accounts are being hacked through Apple somehow. Otherwise, I can't imagine it would be difficult to make a list of all the people on this thread, look at App activity in the day(s) near the hacking and figure out what is going on.
  • Lucidium Level 1 Level 1 (0 points)
    I was hacked aswell:

    Item Number Description Unit Price
    1 德州撲克 HD, 560,000 籌碼, Seller: Hongbin Suo
    Report a Problem

    2 德州撲克 HD, 560,000 籌碼, Seller: Hongbin Suo
    Report a Problem

    What the **** has happened. I have never even downloaded this APP!
  • CharlesQc Level 1 Level 1 (0 points)
    I suggest you to contact Apple now. The same apps were bought on my account; the chinese letters means "Texas Hold'em"; those are virtual credits for an online poker app on iPad. As I said in my earlier post, change your password, remove your credit card (if you used it) and contact Apple and explain them the problem (and stay polite, you'll have better chance to have your money back!)

    Good luck!
  • lpdrennan Level 1 Level 1 (0 points)
    I had a similar problem, my account was hacked for the following items on 2/19/11, totaling $48- I had in my account.
    帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED,
    帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED, and
    帝國 Online, 5850銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITED
    Changed my password and no credit card info was on file. Does anyone know if this hack effected any other accounts outside of itunes?
    I am really upset this happened I thought Apple had a better handle on security. I emailed support and have not heard back yet.
  • Terrence Level 1 Level 1 (10 points)
    While on a quest to discover as to why my Apple ID has been disabled, I came across this thread indicating problems with unauthorized itunes purchases. I have to add my name to the list of those whose accounts have had unauthorized transactions. I don't share my laptop or desktop with anyone and yet, when I review my itunes account, there sits 2 pending transaction for a song I do not recognize and a pending purchase of a 50 dollar itunes gift card, both dated November 5th, 2010. I was out of the USA at the time, and killing some time I began reviewing my itunes account settings. I was not a happy camper when I discovered that my CC on file had been changed without my authorization as well as a change of billing address to show some place in TN. I can only speculate that these transactions didn't post was due to the fact, that my CC compares the billing address from Apple and the billing address I have on file with the CC to see if there is a discrepancy, that if there is such, then the transactions fails. BUT, if you have purchases made via an ITUNES gift card, then no such comparison is made and the transaction is honored. Billing / Mailing address, point of contact telephone is altered so that contact from Apple to you is difficult at best. Clearly, Apple needs to revisit this problem for a more robust solution since I see that this appears to be a continuing problem.
  • rybotnik Level 1 Level 1 (0 points)
    I'm in the same situation. Received an email in the wee hours of the morning stating that billing information had been changed to Towson, MD. I got online and changed the password but the account balance on my gift card was basically tapped out. Didn't have a CC on file, thankfully.

    Like one of the other posters mentioned, I too do not usually access iTunes via the PC, usually on the device itself.
  • Terrence Level 1 Level 1 (10 points)
    This posting is a follow up to the original post made on this thread on 2/21/2011 @ 5:30am

    On the morning of 2/22, I placed a phone call to AppleCare (1-800-275-2273) and conveyed to the technician that I was having trouble in accessing the app store for the mac, the app store for the iphone, as well as being unable to purchase music from the itunes store inspite of being able to log onto the itunes store to change payment data, passwords, and even to review download history. I conveyed to the technician, that I am unable to obtain free apps from the mac app store, the itunes store, and the iphone store. That the common occurance preventing my purchasing/ downloading in all venues was the message, "Your Apple ID has been disabled".

    The technician then placed me on hold while he conversed with a technician at the itunes store.

    Coming back to me after his talk with the itunes technician, I then was put through to the itunes technician who i assume handles billing issues. I relayed to him that there was 3 transactions for which I didnt not authorize a purchase on. 1. a 50 dollar itunes gift card, 2. a track entitled "What's my name.." for the amount of 1.41 usd, and 3. a track entitled "Behind the Scenes: The Plan" for which there was no charge (0.00 us$). I received an email indicating that a trouble ticket had been opened up as a dispute on the 50 dollars itunes gift card and in a separate email that a trouble ticket had been opened up on the 1.41 usd$ track, disputing the charge. These 2 emails only indicate from Apple that they are investigating this situaition and will email me their decision as to their outcome.

    You would think that there would be a button or link to report a problem in ones history. Well, there is and for some reason, the *report a problem* button or link doesnt seem to be working. BTW if you have a problem, Id love for you to post here your results on clicking on the link to *report a problem*. Anyway, that is what I have had to do to escalate my error message as to why my "Apple Id has been disabled"

    I hate the thought of abandoning my Apple Id that I have had for years merely to set up another one. Im sure that I will be in contact with Apple over the disposition of these unauthorized charges. I think that it would be a very very good idea. that if you have repeatedly tried to download and caught the "Your Apple ID has been disabled", that this FACT should be emailed to you for followup. Otherwise, you are shutout from what appears to be any and all itunes, mac apps, and iphone apps purchases / downloads.

    In summary, if you get the "Your Apple ID has been disabled:" message, go to your itunes app, sign out, the log back in and go review your down load history. If you see an unauthorized purchase, then click on the link to *report a problem*. I am curious to know if that works for you as it didn't work for me. From there, it looks as if a warm human body is required to review your account and to fix it by opening up a trouble ticket. As it stands now, I have 2 trouble tickets investigating the unauthorized purchases as shown in my history AND as of this posting, I still get "Your Apple ID has been disabled" when attempting to download a free app for my iphone 4. This continues to be a developing story.
  • dave n4567 Level 1 Level 1 (0 points)
    had the same happen to me - woke yesterday morning to see an itunes receipt with almost identical transactions to yours - 2 "free apps" from Lakoo "online v2.3" followed by two "in app purchases" of $23.99 each.

    Tried the itunes "report a problem" but nothing seemed to happen apart from sending you to their website so have raised a support request there.

    Surprisingly, unlike previous times, they have not gotten back to me in the "generally 24 hours" which they have in the past so perhaps received a number of these requests??
  • dave n4567 Level 1 Level 1 (0 points)
    spoke too soon - itunes have just responded, are providing a refund, disabled the account (need to supply some info to re-enable etc) and provided some advice.
  • Mike Johnson12 Level 5 Level 5 (6,420 points)
    If you are having a problem with the iTS then the only way to resolve that issue is to contact the iTS Web Based Customer Service via the links on this page -

    There is no phone support for the iTS.

  • Terrence Level 1 Level 1 (10 points)
    Thanks for sharing the link.

    At the moment, Apple has opened up a trouble ticket on my issues and I am awaiting the results of their investigation. Fortunately I didn't lose any money, but only a disablement of my itunes account that prevents me from futher itunes purchasing, or purchasing of any apps from the mac apps or the iphone apps store.
  • brad p Level 1 Level 1 (0 points)
    basically, apple will tell you the standard response. nothing more.
    this hasnt happened to enough people yet for them to really care. although i think its not our loose handling of our passwords. i think it has something to do with the gift certificates. i dont beleive it's us, its whoever has found a way to hack gift cert's.i cannot view the ITS, on my mac or ipod. i cannot play music on the ipod. i do plan to contact its soon.
    keep us posted on your progress! and good luck
  • lpdrennan Level 1 Level 1 (0 points)
    Follow up to my post above, Apple graciously refunded my account, which is great. I sent the technician a link to this forum so they could see I was not the only one this was happening to, however, they still claim it was faulty password security on my part. I changed my password to now be different everywhere just cause it bugged me out, but i believe there is a bigger issue here that has nothing to do with my password security. My hacked account was also loaded with Gift cards maybe that's where the problem lies. Either way I just hope they fix it.
  • brad p Level 1 Level 1 (0 points)
    as ive said:
    for example, when i told apple that " i changed my password" they replied "you should change your password"
    its obv. the gift card thats the common denom.
    it doesnt appear apple is doing anything about it. they consider it our fault.
    i gave the rep this link, they completely ignored it. they did not even comment at all about ANYTHING I SAID IN MY EMAIL TO THEM! disappointing.
    im now starting to spread the word about this to all my friends and family. if apple wont help, at least ive told my email contacts about it.
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