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Hello Brad. I am with you on this event. Good will isn't being generated when you and I post that we have had some difficult experiences on the Itunes store. I don't see how playing the game, "lets pin the tail on the end users" as a productive strategy. On the other hand, its gratifying to know that I'm not merely dreaming this up. Regardless, at the end of the day, I don't have full use of my iphone4 because there appears to be a glitch involving the itunes id. Not only am I prevented from using itunes store, but also the phone apps store, the mac apps store. The links to "report a problem" in your history appear to be disabled or dysfunctional. There are still lingering questions as to HOW these problems started in the 1st place. My reading of this thread, tells me that there is something more than mere neglect by the end user.
So I had the same issue though I discovered it when I was checking out my credit card balance and found some charges I definitely didn't make. My credit card company took care of crediting back my account (didn't think to ask apple to do that). Went through and changed all passwords to all my accounts out there. I found that I now had 2 computers authorized to play my music. I used express lane to get that fixed and they did fix that within 24 hrs but eventually decided to buy a new app only to see that my account had been disabled! It's been 2 days since I used express lane again to try to get my account enabled again and still no response. I tried called apple care but keep getting the pre-recorded "all lines are busy call back later" I'm starting to think that I may just create a new apple ID and start fresh though I have $18 worth of gift card credit left that I want to use. So frustrating!
It is the CC company that can credit you back in most cases - not the vendor.
I have my CC hacked and the bank flagged it - I called the bank and started a dispute claim - I then called the vendor and told them that the charges were fraudulent and my bank would dispute the charges. I was credited -end of story. The vendor would not give me the details or address where the purchase would be going - they said I had to file a complaint with the police.
Same thing happened to me. This morning I got an email saying my account information had changed (Credit Card and address). As soon as I got the email I logged into iTunes on my phone and changed my password. Looking at my account I noticed that my credit card information was missing and my address city and state were changed to Towsend MD. I contacted my credit card company and had them close my card. I sent Apple an email, but have not heard back yet. It looks like I had two unauthorized purchases this morning of some apps in Chinese writing, but fortunately they were free apps. Also, my account said that there were 5 computers authorized on my iTunes account, but I think I had only authorized 3. This whole thing creeps me out.
This is a follow up / progress report as it relates to me being unable to use the Iphone4 app store, the Mac App Store and the Itunes Store to download content. As of this date 2/25 and time 12:20 am AKDST, I am still unable to purchase tracks from the itunes store. As of 02/23, I did get an email from apple customer support which reads as follow:
Thanks for emailing back with the requested information. I also wanted to let you know that your case is being reviewed by our Account Security Team. They will use the information you provided to investigate the possibility of enabling your account. Please note this generally takes about 5 to 7 business days (which puts this date to resolve around March 9th)
iTunes Store Customer Support
Please note: I Work Sunday-Wednesday 6:30AM- 5:30pm PST
good, you've made some progress. i recvd 7 more emails from them after that particular one. then i got busy, so i still cant get to the itunes store. maybe you'll get lucky and fine the solution for all of us who get the error mess. "could not complete your request, itunes store is temp. unavailable, try later"
keep us posted!!
This is an update on my journey to have my Apple ID fixed.
I received the following message from an Apple Tech which in part reads as follow:
Hello and thank you for being patient. My name is B......, I'm a Senior Advisor here at the iTunes Store and your case has been escalated to me to ensure that it is handled correctly. I sincerely apologize that this has happened.
If you have not already, I urge you to contact your card issuer as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.
While I can appreciate these prudent directions to recover funds, my situation is that these transactions were never paid in the 1st place and they still show up on my itunes history as awaiting downloading.
There is a procedure that Apple spells out in the email, but we all know pretty much the gist of what that means. That means you provide another CC to order to do purchasing. No big deal here.
But all of that is for nothing. absolutely nothing until until the root cause as to why accounts are showing up being compromised. How is it that someone is able to spoof and compromise the itunes ecosystem to the point where billing information is compromised? More importantly, why is there only a web form to get in touch with Apples itunes billing department to report unauthorized transactions. Why is it when some one clicks on a link to *Report a Problem*, that there isn't someone to follow up on what I and other reasonable people think is a time critical event? As of this date, I have not talked to a warm, live thinking, decision making person. Why is that?
When i was working in Government, the 1st item of business that anyone in management does, is to pick up and read the newspapert ON THE JOB, to discover what is going on in the community about them. Who got arrested, who reported a loss, notes on who is doing new construction, and by all means, when was the mayor or other deparment heads was going to have a news conference. I am surprised at any assertion that Apple staff does not read these posts as a 1st item of business. But then again, why am i only dealing with email about the status of my itunes account that appears to be compromised, having a cascading effect to prevent me from downloading itunes tracks and the inability of downloading apps for my new iphone4 and free apps for both my desktop and laptop?
I was told that it was going to be at least another 5 to 7 days for Apple to make a decision. Of course, I would hope that it wont take that long.
This is a developing story that I hope will have a happy ending.
Count me in as another victim of this hack. I just got an invoice notice that I had purchased an app for free with the following description: 德州撲克, 560,000 chips, Seller: Hongbin Suo. So in essence, someone 'sold' me the app which I think is an iPad specific card game (FYI: I don't have an iPad on this account) and then charged me for 560k 'chips' for $19.99 which effectively wiped out my credit balance on my iTunes account. I had loaded the account with an iTunes gift card from Christmas. That is what was charged against, leaving me with about $2 left on the account.
I filled out an unauthorized charge note on the Apple Support web site as instructed, but based on what I see here, this is a much bigger issue than just my account. This is a systematic hack of the system that loots accounts of their credit balances. I sure hope those responsible are found and prosecuted. What a violation of trust...
wow Ron! Sorry to hear that an unauthorized purchase was made by someone to your account. This is what Im seeing and reading from here, from folks who are not using your machine. This is so freaky and stands to undermine itunes integrity. Do you think that this could be as a result of a malicious app from a prior session? My theory is, that someone has found a way to use a cookie and / or a bit of java code to compromise an itunes account. In my case, i suspect the hack came from somewhere in China. My unauthorized transactions (a 50.00 gift card and a track) occurred a month after I was in physically in China (I was in China from 10/1 to 12/25 of 2010). The transactions according to the bank, has not been presented for payment, and the itunes store reports that I have 1 download to initiate (apparently from the unauthorized transaction). The note I got from the tech person said that it was going to be another 5 to 7 more days before they feel like that they have something to report. While Apple is doing their investigation, I have fired up and created another Apple ID account so that i can download apps onto my iphone and some apps for USPS/ FedEx/ UPS tracking for my laptop. So far, I haven't been flagged with the new ID and hopefully this is the end of it. To summerize: Apple is aware of this thread, they are aware of my unauthorized transactions and that they will get back to me in 5 to 7 business days. In the meantime, i have created up another itunes/ Apple ID to download tracks and apps for my laptop and my iphone4.
All I have to do now is to check on the status of both Apple IDs on a daily basis to see if I get hacked again.
I find it interesting in looking at my on line iTunes account that I have 'no credit card on file' now. I thought for sure I had one listed in the past. But I do not have an issue with the billing address changed to MD as so many have reported.
So from what I can tell, it looks like a free Chinese based Texas card game app was shown as purchased two days ago on my account, followed immediately by an in-app purchase of credits to deplete my credit balance on iTunes. My credit card looks like it may have been removed somewhere along the line. A review of my bank account shows no unauthorized activity pending. So a potential breach of my credit card account may not be a concern.
One other thing I noticed that may/may not be related is that I noticed my iTunes account had 5 authorized computers on it. With all the iMacs, MB Pros and other Apple products around the house, it is very possible that I actually did have 5 legitimate computers on my account. But I decided to de-authorize all five just in case. I don't know if I could have found out what computers were listed and it's likely a moot point now. But it might have been interesting to see if there was an IP or some identification of a truly unauthorized computer listed.
Thanks for the insights into your situation, Terrence. I trust we can all ultimately get some kind of satisfaction from this wide-spread incident. The feeling that comes with a loss like this through no fault of your own is devastating. It will take a lot of time to restore the trust we had before any of this happened.
Sigh...add yet another hacked, gift card loaded iTunes account. My balance was wiped out the 25th at 11:22 pm by *Hongbin Suo* with *Boyaa Company Limited* for a free app (Asian writing)followed by an "in app purchase" of 1,700,000 chips - followed again by two additional purchases of 340,000 more chips. Sadly, my account now sits at .75 cents. I had only just redeemed a new gift card on the very day of the hack. Changed password and noticed 5 computers were authorized, so deauthorized all and reset to one. I am uber cautious with passwords and security so this is shocking! As a note of interest, I redeemed the gift card via my iPhone (iTunes store), and I do not have my account tied to a credit card. All profile information was untouched. I only caught the fraudulent purchase because I was surfing PING via iTunes on my iPhone and noticed my balance had dropped to .75 cents.
I have filed an iTunes report & received an automated response that someone will get in touch within 24 hours. Hoping to get all my gift money refunded!!