stereocourier

Q: iTunes store account hacked

I'm posting this just to share my story and get reactions. It's a little detailed but I thought worth sharing.

On November 23, 2010 I purchased a single song from the iTunes store for .99. I used store credit that I had from a gift card I received last year. It was the first purchase I had made since July 2010.

On November 25, 2010 I received a receipt for 2 more separate orders to my account. These were for over $50 in iPhones apps. Here's a sampling of some of the purchases:

1 eREAD isoshu, v1.5, Seller: ChengDu YueTong Internet Information Co. Ltd (17+)
2 Plants vs. Zombies, v1.3, Seller: PopCap Games, Inc. (iDP)
3 Monkey Island 2 Special Edition: LeChuck's Revenge, v1.1, Seller: Lucasfilm International Services Inc.
4 Asphalt 5, v1.2.6, Seller: Gameloft (9+)
5 Let's Golf!® 2, v1.0.1, Seller: Gameloft (4+)
6 Frames & FX for Photos, v2.5.1, Seller: Imikimi, LLC (12+)
7 Stenches: A Zombie Tale of Trenches, v1.0.1, Seller: Thunder Game Works (9+)

I do not have a credit card linked to my account, so these were made using my store credit.

I have only 1 computer authorized for my account (my personal home computer). I live alone and no one else touches my Powerbook but me. I also DO NOT own an iPhone, so I would have no interest in apps.

After I saw these bizarre purchases, I checked my account. I noticed 2 strange things: My account information had changed: My street address was correct, but city, state and zip had changed to: Towson, MD 21286-7840. I have never lived in Maryland. Also, I noticed that my password recovery answer had changed to "Murray" in response to a question about my mother's maiden name. That's decidedly NOT my mother's maiden name. Also, my birthdate had changed to an incorrect month and day.

I immediately changed my password and my recovery question/answer challenge.

I reported problems on all of these purchases and also contacted iTunes Account Support by e-mail.

Within 24 hours I received an e-mail from "Vicki" at iTunes Customer Support. She wrote:

"When reviewing over your account "name@domain.net" and the two reported orders, it shows that the content purchased within them was acquired from the computer that is currently authorized for your iTunes account. So I strongly advise that you do consult with those in your household regarding the purchases made, and the charges that resulted from those purchases."

Further:

"I have gone and reversed the charges for the two orders....You will see a store credit in three to five business days....Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final."

I am pleased that Apple is refunding my store credit and replied so quickly.

However, it is simply impossible that these purchases were made from my computer. Again, my Powerbook is the only computer I have ever authorized to access my account, and I am the only person with access to it.

I am not sure how this happened. Any thoughts or similar experiences?

Powerbook G4, Mac OS X (10.5.8)

Posted on Nov 28, 2010 3:45 PM

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Q: iTunes store account hacked

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  • by amelia_blanch,

    amelia_blanch amelia_blanch Sep 4, 2011 12:29 AM in response to stereocourier
    Level 1 (0 points)
    Sep 4, 2011 12:29 AM in response to stereocourier

    Hello same thing happend to be but two days ago and this company took it of me and bought bizar apps

    temArtistTypeUnit Price

    帝國 Online, 5850銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITEDLakooIn App Purchase-$5.49
    帝國 Online, 23400銀幣禮包, Seller: GAMEISLIVE CORPORATION LIMITEDLakooIn App Purchase-$20.99


    Order Total:-$26.48

     

    it took all my money so i contacted the itunes thing which they kindly refunded my 26.48 and i cchanged my password but again today i got annother bill which is listed up above telling my i have bought the same thing as two days ago again ..... HACKED HELP sombody i dont trust itunes and am not using it till it is all sorted

  • by jenn920,

    jenn920 jenn920 Sep 4, 2011 6:09 AM in response to amelia_blanch
    Level 1 (0 points)
    Sep 4, 2011 6:09 AM in response to amelia_blanch

    It might just be the receipt that you received in your email from the purchase - Apple usually sends them about 2 days later.

  • by Boojitsuokinawa,

    Boojitsuokinawa Boojitsuokinawa Sep 4, 2011 1:55 PM in response to SocalNatv
    Level 1 (0 points)
    Sep 4, 2011 1:55 PM in response to SocalNatv

    I got the same **** thing. Fortunately it was for my Japan I-tunes which only had a gift card saved in it. My American i-tunes had a credit card linked, so I un-linked it. I am going to definitely jump ship from I-tunes now. They are losing my trust BIG TIME with this app breach. Any app that can directly access your credit card without your permission is beyond an ultimate failure. Do your best to get credits back, use your credits, then get your files out while you can. That's just my opinion though, if you trust I-tunes/Apple enough, for sure wait it out and hope for the best. I'd rather not end up having to battle $300+ in charges because Apple/Itunes didn't shut down the app when they should have.

  • by bernardus hermanus cornelis,

    bernardus hermanus cornelis bernardus hermanus cornelis Sep 5, 2011 2:06 AM in response to stereocourier
    Level 1 (0 points)
    Sep 5, 2011 2:06 AM in response to stereocourier

    last day my account got hacked, they stole for 700 € worth of imobsters credits in 28 times!!!, its paid trough my clickandbuy account, wich links itunes to my bank account, i mailed supprt jesterday also, what to do? im desperate? i need help on this

     

    Greetings bas from holland

  • by beggarsu,

    beggarsu beggarsu Sep 5, 2011 2:50 PM in response to stereocourier
    Level 1 (0 points)
    Sep 5, 2011 2:50 PM in response to stereocourier

    Never had my account hacked before. I run linux or apple and have been using itunes store over a year. Then I redeemed a gift card a few weeks ago and now my account was hacked into and my credit funds nearly wiped out except for a 97p. They purchased 3 chinese apps and cleared my cc details. Emailed Apple and they disabled my account and refunded my credit funds. Also phoned cc company and disabled my card. This must be a flaw in their itunes store system or some compromised app that knows if we got online credit funds.

  • by deyshawn,

    deyshawn deyshawn Sep 5, 2011 11:17 PM in response to yt ipod
    Level 1 (4 points)
    Apple Music
    Sep 5, 2011 11:17 PM in response to yt ipod

    Same happened. I had $53 and now i only have $0.73 left. My billing addresse has been changed too. I changed my password and hope to get my money/credit back.

  • by Tim Hart,

    Tim Hart Tim Hart Sep 6, 2011 12:27 AM in response to deyshawn
    Level 1 (0 points)
    Sep 6, 2011 12:27 AM in response to deyshawn

    I had my an old iTunes account hacked yesterday. Luckily it's only "kept alive" as I have some older media files that were bought using it and the CC that it was setup with had already expired. The "nice person" who hacked into it changed the CC to something that was most likely stolen (it was refused, by the look of the alert next to it in the account info) but he still managed to squeeze about $35 out of it before I could do anything about it.

     

    I susupect my VM was infected with a keylogger as that was the only windows machine I'd ever used to access that account via iTunes. Lesson learnt

  • by markj1882,

    markj1882 markj1882 Sep 6, 2011 4:21 AM in response to stereocourier
    Level 1 (0 points)
    Sep 6, 2011 4:21 AM in response to stereocourier

    Could someone set up a Facebook page aimed at Apple doing something to stop these hackings from happenings days!!) and to stop ignoring email requests from people who have been defrauded?(it's the only thing people tame notice of th Being as Watchdog ignored my letter about this I don't really know who else we should be raising this with?

  • by Zenobius,

    Zenobius Zenobius Sep 7, 2011 6:59 PM in response to stereocourier
    Level 1 (0 points)
    Sep 7, 2011 6:59 PM in response to stereocourier

    It looks like the iTunes problems are finally getting some needed attention.

     

    http://www.macworld.com/article/162199/2011/09/itunes_towson_hack.html

    Macworld Podcast

     

    which links to this article

     

    http://www.macworld.com/article/161794/2011/09/the_towson_hack_the_mystery_of_di sappearing_itunes_credit.html

     

    Which pulls quotes from this very thread

     

    Maybe now this will make Apple admit there is a problem.

  • by cloudpine,

    cloudpine cloudpine Sep 7, 2011 10:30 PM in response to Jmuskratt
    Level 1 (0 points)
    Sep 7, 2011 10:30 PM in response to Jmuskratt

    Just found my way here via the MacWorld article...

     

    This happened to me Friday, but with a bit of variation (which may appear elsewhere in these pages, I'm not sure.)

     

    Apple emailed me about a change in account info on Friday morning, which I read immediately on my iPhone since I'd just woken up a few minutes before. I hopped out of bed to check my account on my computer and noticed that my Kentucky address & zip code had been changed to San Francisco variants. My paltry $3.02 of store credit remained intact, nothing had been purchased and there were no apparent uses of my credit card, but all my credit card info was replaced with what I can only imagine was someone else's...

     

    I called the credit card company in question (VISA) with that card information but either they were extremely confused about the fact that I wasn't a cardholder myself or their scripted response options didn't allow them to confirm that they followed the story, because none of their responses fit the details I provided. Before getting off the phone I tried to get some assurance that they understood the story by asking things like, "...and you understand that I myself am not a VISA cardholder?" to which they could reply "yes" or "no," which sounds a bit condescending but seemingly allowed them the opprotunity to finally express understanding 'off-book.'

  • by toptech08,

    toptech08 toptech08 Sep 8, 2011 9:07 PM in response to stereocourier
    Level 1 (0 points)
    Sep 8, 2011 9:07 PM in response to stereocourier

    they hacked me but they changed my country of origin to china then changed my cc info to a card that does not belong to me, and started to buy apps, chinese apps. i think it was because i didnt have but a dollar and change in my account so they used someone elses i feel sry for those people. the total was around $50.00 total. i cant really tell what they bought because the invoice email is in chinese. all i know is its not my card they used.

  • by Whim,

    Whim Whim Sep 9, 2011 6:34 AM in response to amelia_blanch
    Level 1 (0 points)
    Sep 9, 2011 6:34 AM in response to amelia_blanch

    @amelia_blanch:  Take another look at that second invoice.  It has minus signs in front of the dollar amounts.  That's your refund.

  • by Edge T,

    Edge T Edge T Sep 9, 2011 6:07 PM in response to stereocourier
    Level 1 (0 points)
    Sep 9, 2011 6:07 PM in response to stereocourier

    This happened to me, as the $100 apple gift card was depleted to $10 in a matter of 2 days after I purchased a new macbook air at  APPLE STORE in TOWSON. Its  my first mac purchased and I have a horrible experience. First the sales person said it doesnt come with lion, then when ask about other mac stuff, advice me to go to youtube to learn, said thats what he do.  No wonder he doesnt know that the new macbook air comes with OSX Lion.  Then he ask me to log my account to one of the demo computer.  I ask if it is safe to do so, he said its secured. I doubted him because I see someones facebook account and email account still log in.  But I did log on to my account anyhow, he has a way of assuring me that macs doesnt get virus and the computers in the store are secured.  What a mistake not trusting my gut feeling, now I have to contact apple support to get back my stolen credits.  I search the internet about this, and what a coincidence that its called the TOWSON HACK and its been happening for more than a year.  I should have bought at best buy, maybe I might have had a better experience, and maybe those hackers wont use my account to purchase imobster in-app money.  Apple please take care of your customers, so you wont lose their trust.

  • by jonathanfromleeds,

    jonathanfromleeds jonathanfromleeds Sep 10, 2011 3:33 AM in response to Edge T
    Level 1 (10 points)
    Sep 10, 2011 3:33 AM in response to Edge T

    The same thing has happened to me, Name and Credit Card information changed.  I've quickly reset my password.  The odd thing is the hacker only puchased a free app? 'v2.6, Developer: Pearl-in-palm information...  Pearl-in-palm information'.

     

    Very odd!

  • by jeremyfromcalgary,

    jeremyfromcalgary jeremyfromcalgary Sep 10, 2011 8:38 AM in response to stereocourier
    Level 1 (0 points)
    Sep 10, 2011 8:38 AM in response to stereocourier

    This morning I received a bona fide Apple warning email that my Account info had (Name, Shipping Address, Credit Card) been changed. I checked and nothing appears changed although the CC info may have been wiped out. So I changed the password immediately.

     

    Clearly Apple has a MAJOR SECURITY problem, as this is an account I rarely if ever use. It is obviously affecting thousands and thousands of people.

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