Q: iTunes store account hacked

I just had the same thing happen to me, but they didn't change my address. They did however wipe my credit card details from the account and use up $50 worth of store credit.

I've emailed apple about it, awaiting response.

One more, here.  From the 47 pages of comments, this is obviously common.  Somebody changed my city, state and zip code, added some other credit card that I don't recognize, and purchased a $50 gift certificate.  Apple refunded it right away (hopefully to the credit card owner... whoever that poor guy is).

What's strange to me is that when I went back to change my password, address, etc. to the real one, I got a notification that each of those things had changed, but I never got a notification when the original hacker did it.  I just got the purchase receipt. I doubt that the hacker had access to my email account (different password), and went in to dump the emails notifying me of changes to my account.  I think there's some bigger mistake by Apple, going on here.

Marco

Another hack of gift card balance for $35 to buy Gameloft's Order & Chaos and in-app stuff. Reported the fraudulant activity and changed the password. I hope Apple will get back to me and refund the balance.

Video games about elves (?) are pretty far outside my puchase history.

I've had the same issue! 15€ from my account! How can I get my money back?

So I have contacted Apple and they will give me a full refund in 5 days! Great service Apple.

$400 was stolen from our iTunes/paypal/bank accounts by hackers.  Soon after, I posted our experience on this message board.  Since then, I've been notified anytime anyone posts here.  We've received daily (sometimes hourly) posts from other victims and our trust is gone.  We've decided to end our relationship with Apple.  We're disabling iTunes...oh wait...it already was disabled by our Apple customer service rep....and we're handing our trust to the Android market.  It was a really hard decision to make, but perhaps Apple will increase security if they know they are losing customers.   In fact, because of our experience, some friends checked their account and found they had been victims of hackers too.  This is a serious problem that needs serious attention.  Goodbye Apple.

Yep,

I've disabled my credit card info (now I have "none" as my payment option) and only use I-tunes for free songs of the week. I use Amazon MP3 now as it's actually cheaper most of the time (69 cent songs, $5 albums, depending on what you're looking for).

I'm not saying Itunes is the only hacked music provider, but with how little they are doing to communicate with their users about this issue, they don't really deserve my continued support (in the form of buying music and itunes cards).

I had roughly 500 yen stolen, I contacted apple and they refunded it completely. Great service in this regard, but lack of communication and prevention in the hack doesn't quite balance out.

I have had £24.67 taken today by Kingdom Conquest. I when onto my Purchase History and clicked the arrow by it before clicking 'Report a Problem'. Is there anything else I can do or will Apple just contact me? Will they email me?

Unfortunately all you CAN do is "report a problem" and wait.  They contacted me roughly 24 hours after I reported the problem with them stealing $95 worth of credit out of my account.  Also, when you DO "report a problem", it doesn't really seem like you did.  I was actually surprised when I got a response at all.

After I responded to them with the requested information (last legitimate purchase made and my home address) immediately, I didn't hear anything from them for three days.  Come to find out, the person that was handling my issue was off on Sunday, Monday and returned on Tuesday.  So, they responded on Saturday afternoon and my issue wasn't resolved until Tuesday.  Seems silly to give an issue that needs serious attention to someone leaving, but at least the issue was resolved.  Just sucked having to wait to see an end to the issue.

I keep wishing that there was a direct email or phone number to handle these sorts of issues, but when you think of all the hundreds of millions of people that use Apple products, can you imagine what manpower they would have to use to handle the call volume???  I get it, I really do  It would be nice to not see horrible people take advantage of innocent people like this. 

Add me to the list.  Account info was changed yesterday and I tried to change my password, but I guess it didnt work because I never received a password update email.  Later than night I received 3 order confirmations, each for <$50 each spent on apps.  The theif used my name, a different address, and someone else's credit card.  I haven't used apple id or even itunes in years and never had a credit card tied to my account, so this was really odd for me.  Nothing else was compromised, so my finger is pointed at apple.  The only apple product I currently have is an old ipod nano, so I can't blame any rogue apps.  And the fact that I havent logged into my apple ID in years tells me it was very unlikely a keylogger was involved. Hmm?

Sign me up, my info was changed to...

1517 baythorn drive
wesley chapel, FL 33543-7870

...and my account was drained $50 for kingdom conquest + addons.  I just email apple, they shouldnt allow your information and account to be changed and then make purchases instantly, its just not right.

Just got woken up by the notification on my phone that I had changed my credit info, and made new purchases.

Obvious *** face. I instantly changed my password, and filed a report. I had $46.19 in gift card balance (from the $100 back to school when I bought my MacBook) stolen from me for a game called Kingdom Conquest. I will update when I get more news.

Add me too. Sept 18, 2011 4:49pm EDT

I got an email telling me I'd updated my account info and figured it was spam looking for me to click a link. Looked at itunes just to be sure and sure enough, they had changed my city and state, credit card info, password and email. Eventually the system threw me out and I've not been able to get back in. And so far I've gotten confirmations of two $50 gift certificates purchased. I cancelled the credit card that was attached to the account to be on the safe side, even though it doesn't appear to have been used.

The guy at Apple was very sympathetic, but not overly helpful. Can't believe Apple does not have a direct phone bank for itunes to handle these issues.

I don't want to lose all the purchases I've made over the past 10 years or so just because someone hacked my account. I'm even paranoid to sync my iphone now, can't afford to lose access to that too.

From recent posts here, it sounds like I'll get my account back in a few days, but I'm still waiting to hear back from Apple at this point. Just irritating.

I had someone buy ipad apps on my account. I don't own an ipad. No gift card involved, it was my credit card.

Theyb still appear in my purchased items list, or they did last time I checked.