Q: iTunes store account hacked

Our iTunes account was also hacked last night for a Sega game worth $49.00.  We sent a message to Express Lane but haven't heard back yet.  Our address wasn't changed, but I did call the Apple store and the lady treated me like I didn't have a brain and wanted to get off the phone as soon as she could.  I only wanted to check with them to see if there was anything else I could do.  Oh well, hopefully my daughter will get her $$$$$ back.

This has eaten my whole day.

I read my emails this morning and someone hacked my  itunes overnight.  iTunes support is HORRIBLE. I am calling corporate tomorrow and not taking no for an answer.

Some ******* in China stole my itunes credits and used my paypal account to buy more.  HOOLAI GAME LIMITED. They bought a "diamond pack 4 hd" for 29.99 multiple times. 

I've changed passwords, secret answers, disconnected paypal from iTunes, and sent over 10 emails to iTunes suck support.  Itunes has asked me to charge my account again for 29.99 before I can use my itunes account.  Unreal.

Here is the string of emails. 

a Re: Purchases, Billing & Redemption​; Follow-up: 175225963
InboxX

iTunes StoreDear Wendy, Good day. This is Raven from iTunes Store Support Team which answ...
2:13 PM (4 hours ago)

iTunes StoreLoading...2:13 PM (4 hours ago)

to me
show details 2:13 PM (4 hours ago)

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Reply Forward

you for your reply. If they bought something for 32.13, 30.00 of that w...
2:54 PM (3 hours ago)

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Reply |to iTunes
show details 2:54 PM (3 hours ago)

Thank you for your reply. If they bought something for 32.13, 30.00 of that was paid with from my store credits which I put on my itunes. Then they used my pay pal account for the remaining 2.13. I have called paypal and they are investigating the 2.13. BUT the 30.00 was paid and stolen from my saved credits ITUNES credits!!! Give me my 30 credits back!!! Issue #2 is itunes is telling me I have an outstanding balance. The outstanding balance was paid with my store credits that some ******* stole from me!!!! There is no way I am authorizing a payment for 32.13. CLEAR MY ACCOUNT NOW! I didn't buy anything and I was stolen from!! I am the victim!!!  If you take the money from me you are also STEALING FROM ME!!!! I want my account cleared now and my 30 store credits put back on my account!!! Some idiot in china hacked my account I will NOT be the victim AGAIN!

- Show quoted text -
------Original Message------
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Last N\ame : Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me \ me back my 30 in credit and clear my account!!!!! NOWWWWWWWWWWWWWWW
3:04 PM (3 hours ago)

.comLoading...3:04 PM (3 hours ago)

com to iTunes
show details 3:04 PM (3 hours ago)

Give me back my 30 in credit and clear my account!!!!! NOWWWWWWWWWWWWWWW

- Show quoted text -
------Original Message------
From: iTunes Store
To: , Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Last Name : Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile
Reply Forward

me back my store credit of 30 and clear my account!!!!!!!!!
3:04 PM (3 hours ago)

...3:04 PM (3 hours ago)

.com to iTunes
show details 3:04 PM (3 hours ago)

Give me back my store credit of 30 and clear my account!!!!!!!!!

- Show quoted text -
------Original Message------
From: iTunes Store
To:Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Last Name : Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile
Reply Forward

comIt was not on a credit card it was 30 of itunes credit give me back my credit...
3:05 PM\...3:05 PM (3 hours ago)

com to iTunes
show details 3:05 PM (3 hours ago)

It was not on a credit card it was 30 of itunes credit give me back my credits!!!!! And clear my account so I can use it!!!

- Show quoted text -
------Original Message------
From: iTunes Store
To: Wendy
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wndy
Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile
comI never had an order to process!!! Someone hacked into my account!!! I don't ...
3:07 PM (3 ...3:07 PM (3 hours ago)

Reply to iTunes
show details 3:07 PM (3 hours ago)

I never had an order to process!!! Someone hacked into my account!!! I don't have an ipad and never bought anything from china!!!!!

- Show quoted text -
------Original Message------
From: iTunes Store
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile
Reply Forward

iTunes StoreDear Wendy, Thank you for writing back and the opportunity to help you today....
4:13 PM (2 hours ago)

iTunes StoreLoading...4:13 PM (2 hours ago)

Reply |iTunes Store iTunesStoreSupport@apple.com to me
show details 4:13 PM (2 hours ago)

Dear Wendy,

Thank you for writing back and the opportunity to help you today. Glad to be of service. This is Raven assisting you again. Under the circumstances the iTunes Store cannot reverse the charges for the unauthorized purchases.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

Thank you for being an iTunes Store customer.

- Show quoted text -
Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

I never had an order to process!!! Someone hacked into my account!!! I don't have an ipad and never bought anything from china!!!!!
------Original Message------
From: iTunes Store
To: Wendy Ott
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Last Name : Ott
Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile

Reply Forward

want my itunes credit back!!!!!! It is not identity theft!!!! They hacked i...
4:17 PM (1 hour ago)

...4:17 PM (1 hour ago)

Reply | to iTunes
show details 4:17 PM (1 hour ago)

I want my itunes credit back!!!!!! It is not identity theft!!!! They hacked itunes and stole my store credits!!!!!!!!!!! Give me my 30 itunes credits back!!!!!!!!!!!!

Sent via BlackBerry from T-Mobile

- Show quoted text -
-----Original Message-----
From: iTunes Store <iTunesStoreSupport@apple.com>
Date: Sun, 06 Nov 2011 14:13:00
To: <Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963

Dear Wendy,

Thank you for writing back and the opportunity to help you today. Glad to be of service. This is Raven assisting you again. Under the circumstances the iTunes Store cannot reverse the charges for the unauthorized purchases.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

Thank you for being an iTunes Store customer.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

I never had an order to process!!! Someone hacked into my account!!! I don't have an ipad and never bought anything from china!!!!!
------Original Message------
From: iTunes Store
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

First Name : Wendy
Email : Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile

Reply Forward

can't be identity theft if they took itunes store credits!!!! They hacked ...
4:18 PM (1 hour ago)

...4:18 PM (1 hour ago)

to iTunes
show details 4:18 PM (1 hour ago)

It can't be identity theft if they took itunes store credits!!!! They hacked itunes!!! It was your security that failed!!!! Give me my store credit back!!!! 30 of them!!!!

Sent via BlackBerry from T-Mobile

-----Original Message-----
From: iTunes Store <iTunesStoreSupport@apple.com>
Date: Sun, 06 Nov 2011 14:13:00
To: <- Show quoted text -
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963

Dear Wendy,

Thank you for writing back and the opportunity to help you today. Glad to be of service. This is Raven assisting you again. Under the circumstances the iTunes Store cannot reverse the charges for the unauthorized purchases.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

Thank you for being an iTunes Store customer.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

I never had an order to process!!! Someone hacked into my account!!! I don't have an ipad and never bought anything from china!!!!!
------Original Message------
From: iTunes Store
Subject: Re: Purchases, Billing & Redemption; Follow-up: 175225963
Sent: Nov 6, 2011 2:13 PM

Dear Wendy,

Good day. This is Raven from iTunes Store Support Team which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content.

I understand that someone hacked and stole $30 on your Store credit and I am aware of you were having all of this difficulty right now with iTunes Store and I assure you that I am here to help with your concern.

While processing your order, I have been unable to get authorization for the purchase M1KHQB2DHF.

The best way to resolve this issue is to contact your credit card company and advise them of the situation. Please make sure your billing information for the iTunes Store matches your credit card company’s records exactly.

Apple will continue to try to get authorization on this credit card for the outstanding balance for the next seven days. Until this balance is paid in full, you will not be able to make any new purchases from the iTunes Store. After that it was settled, we can offer refund to the amount you have used and investigate on the unauthorized purchase made.

Thank you for being an iTunes Store customer. Apple appreciates your business.

Sincerely,

Raven
iTunes Store Customer Support

Please Note: I work M-F, 8-5PM CT

Thank you for allowing me the opportunity to assist you.

Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : someone hacked my stole my credits
GCRM Case ID : 259753001
See additional info below
What device did you use to connect to the store?  Other
What version of iTunes is installed on your computer?  iTunes 10.5
Choose the iTunes Store or App Store for your country:  United States
Item title:  diamond pack 4 hd seller HOOLAI GAME LIMITED
Order number:  M1KHQB2D2M
Details:
someone hacked my account and stole my $30 of store credit and now it says I owe $2.13 for this item also.  please help me get this item off my account!

Sent via BlackBerry from T-Mobile

Reply  to iTunes
show details 6:05 PM (10 minutes ago)

Raven. You aren't fixing the problem.

Sent via BlackBerry from T-Mobile

THIS IS THE ******** GOING ON IN MY ACCOUNT.  SEE HOW THEY "TESTED" MY ACCOUNT FIRST AND CHARGED $0.00 THEN BOUGHT THE INAPP TWICE.

They stole 30 of itunes credit to pay for this so how in the **** do I still owe the 32.12??????  It shows I was only hacked once for the 32.12????? Seriously let's bring our customer service back to the US. These people have NO idea what they are doing and are sending out scripted replies.  How can one of the biggest tech companies in the US have no phone support?  I work a job where I have nothing better to do than sit at my desk and be online and call apple tomorrow repeatedly.  I cannot believe they wont fix this for me?!

They are smart enough to make their boards auto **** out swear words but not smart enough to help their customers?

just hooked up my itunes to a maxed out credit card hahahaha try to charge that one fvkkers!

I think you should look at that pic of your bill very carefully... you dont apear to be charged but your credit card info is needing to be updated.

some ******* from china just drained my card

Carlo - here is what happened:

1) china guy hacked my account

2) itunes used my 30 credits for what the hacker bought ($29.99 and tax which brought it over the 30 credits)

3) the purchase was over $30 so it used my pay pal for the remainder

4) my account is showing that I still owe what the hacker bought

5) the hacker purchase was paid with the stored itunes credits and pay pal

6) why would it be trying to hit my card if it was already paid for (see receipt pasted below)

7) iTunes support wants me to pay for the purchase the hacker made AGAIN! no way I will ever do that

Your receipt No.1570247​85706

  iTunes Store do_not_reply@itunes.com to me 

Billed To:

                    USA       

Order Number: M1KHQB2D2M
Receipt Date:          11/06/11
Order Total: $32.13
Billed To: Store Credit and PayPal

Item

Artist

Type

Unit Price

胡莱三国 for iPad, 2499钻, Seller:  HOOLAI GAME LIMITED                               
Report a Problem

                            Hoolai Game Ltd                         

                            In-App Purchase                         

$29.99

Subtotal:

$29.99

Tax:

$2.14

Store Credit Total:

$30.00

Credit Card Total:

$2.13

LOL, sounds like Apple Reality Distortion Field comes though again, pretening the account was not hacked and not really investigating the complaint.

So what if the account was credited? If it was hacked, they could have accesssed other information and Apple should be investigating this.

Probably you have never had an account hacked so don't understand how upsetting it is. so keep spouting the Apple clone propaganda for those brownie points.

My Yahoo account was hacked last year, contacts copied, all emails deleted and false letters sent contacts requsting mony.

Much to their credit, Yahoo made a quick and full investigation acknowledgeing the problem, advising me what to do and advising me of other potential accounts that could be affeted based on my permissions, and retoring my mail.

Apple should be taking this more seriously.

There could be a lot of possiblities... but itunes still needs your debit/credit card or a  card to fix the situation. Its like you rent a car... they dont charge your account until you bring the car back; how ever they often will put a hold on your account for a reduced amount so you think you have a lot more money in the checking account. Or It is like you go to get gas, or go to a resturant... if you pay for a $20 tab and leave a $10 tip... There is a hold placed on the account until the end of day transaction is batched sent to the merchant. Ok... here is a hypothetical situation.. lets say you had your credit card number entered into itunes but you were off by one digit or you typed in the three digit wrong that is on the back of the card... well all of a suddin it becomes a totally new card number... now hear me out.. what if you had the wrong infomation on file, and some chinese guy is makes a purchase with his credit card but some how you get his bill because you entered his number in by mistake or some where a long the line some one pushed a transaction through, and it effected yours account... you still need have your correct credit card number on file. if there is a problem... all you do is click "report a problem" and send them an email, and it will be taken care of. It is as if you went to a place that has valet parking, and then then the valet moved your car to be parked but then you go inside and you realize you gave the wrong set of keys to the valet driver, so you go back out side, to give them the right keys, and to your suprise they were able to move your car with the first set of keys... The first set of keys you gave the valet was from your husbands similar model car, but your thinking how did they move it if you gave them the wrong set of keys...ok well it was a fluke... but they still need your keys now to bring back the car to you... because your husbands does not seem to work a second time... but it worked the first time, but strangely not the second... It could be just a fluke. But to fix the situation, you need to give the valet your correct keys so he can bring the car back to you.

Carlo.

They used itunes credits stored from a itunes gift card on my itunes account. NOT MY CREDIT CARD. Clearly my account was hacked.

The numbers are correct on my stored credit card on itunes.  I haven't changed my card associated with my itunes account for over a year. 

I work in finance I understand what a hold is, etc. etc.

What I DON'T understand is if my itunes account has PAID for the hackers' inapp software aleady with my itunes gift card stored credits and my pay pal WHY would itunes try to hit my card?  I understand the pinging my account to see if they can use this card and if it's legit.  But I also do not understand my account showing an open balance if it clearly has been paid and I've received a RECEIPT for the hackers purchase!?

Why is there a balance on my account?  Even if the card was unusable - it was paid for with itunes gift card credits and pay pal????

I've read on this forum that iTunes gave back the itunes gift card store credit after this happened with another user.  So I know they CAN do it; the question is, WILL they?  I need to talk to someone who is in the US and understands this.

I clicked 'report a problem' about 30 times and emailed iTunes over 20.  No resolution.

I managed to get a refund of my money pretty quickly and without fuss. There was a suggestion around preventing identity theft but nothing too condescending. There is no way anyone has my password so I'm convinced people are accessing apple systems.