Just got hit today. From what I have been reading in the last few hours, this has been going on for MONTHS from basically the same app -KingdomConquest- .. Why is Apple still even allowing it in the App Store and why has the developers account not been suspended? If all Apple does is say "not our fault" and continues to let it happen, then it IS thier fault.
And finding a way to dispute the charge on Apples website or in iTunes is next to impossible.
I heard back from Apple support and they are refunding me, no hassles. Customer service was very responsive and helpful. I've included part of the response I received below. It seemed obvious to me that they are aware of the issue and for now they are dealing with it this way. Hope this helps.
Welcome to iTunes Store Customer Support. My name is _______ and I am glad to assist you today.
I understand purchases have been made with your iTunes Store account without your permission or knowledge. I am sure you are anxious at this time and I will do whatever I can to help you right away.
Debbie, I have checked your iTunes Store account and it appears that your account information was modified without your authorization. This can happen for a number of reasons, most commonly due to "phishing" emails, sharing passwords, or using the same password for multiple online accounts.
Please review the following article for help in identifying legitimate emails from the iTunes Store.
Identifying legitimate emails from the iTunes Store
When you reset your password using http://iforgot.apple.com I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
I'm pleased to inform you that, I have issued a refund for the items purchased without your permission.
The decision to issue a refund was made after a careful review of your case. Please note that this refund is an exception to the iTunes Store Terms and Conditions, which state that all sales are final. A refund in the amount of 29.91 USD has been issued to your financial institution. Refund processing times vary depending on your financial institution and can normally take from 7 to 10 business days. Please contact your financial institution for details related to processing times.
I have also removed the card from your account and have disallowed it from being used on the iTunes Store."
Deborah, and everyone else who thinks this is a good response,
This is an unsatisfactory response from Apple. They have basically accused everyone of failings in their accounts security, even though this isn't the case as many have pointed out. Then they state that it is an exception to Apple's policy to give money back to you that was lost because of their failures in protecting your account. THEN, they disable a card that can never be used to purchase anything on the iTunes Store again. How is that in your best interests?
I've sent notices to Macworld, and other online Mac forums documenting the problem. If they don't look into this, I hold them complicit in this fraud.
I was one of the earliest posters on this problem, and I never recieved a refund for the second time it happened to me. Again, Apple's policy of a one time refund.
I've also been forced to download Kingdom Conquest even though I never chose to download this game -- every time I launch iTunes it keeps redownloading it even after repeatedly deleting it from my list of apps in iTunes and on my devices. It was tacked on with a receipt from yesterday when I (validly) purchased Weather Live.
It's free, but I'm wondering when I'm going to get hit with the in app purchase. I have deleted the CC i had on file for this account and curiously enough yesterday, I was forced to change my Apple Store password so someone must have been trying to hack the account.
This game needs to be pulled from the app store immediately, as clearly it's being intended for cleaning out people's iTunes credits.
I don't think it's enough to just provide refunds. It is far more important to secure the accounts. It is such a pain when your account gets suspended. Most worrying is that there were some earlier posts where accounts were still depleted of their credits, even AFTER the account holders had changed their passwords!
I am joining the community of hacked users. My account now shows the purchase of a game called "Infinity Blade II" (not on my iPod) and my iTunes account balance (from a gift card) has been depleted to $0.95. Like other users reporting here, the password on my iTunes account was changed, along with some of the account info, including my address, birthdate, and the answers to the so-called "security" questions. I have received only one receipt for what are apparently in-game purchases, a "bag of gold" from the Infinity Blade game for $1.08. Obviously, there should have been more receipts for fraudulent purchases to account for the rest of the items charged to my account.
I have reported the problem to the Apple Store support. I was politely stepped through changing all my account info and am now awaiting further resolution. Surprisingly, this obviously chronic security breach has received rather meager news coverage--we should all be posting to places other than an Apple Forum!
"we should all be posting to places other than an Apple Forum!"...agree. In the past 24 hours, I have contacted the folowing:
In hopes that someone will be suitably outraged, publish, and force Apple to act. We shall see. I'm still searching for more to contact. Certainly this forum isn't forcing Apple to act. And, short of email, there is no way to have a dialog with Apple. I have sent 6 emails to Apple. Regardless of what I say, the reply comes back, essentially, be careful with your password, use good passwords, don't share passwords, watch out for phishing, .... - they aren't listening. Maybe they will if this hits the news.
I've just received two emails saying that an app had been purchased under my Apple ID on an unauthorized computer of £4.99 for Order & Chaos© and then some runes for £10.49, all taken off a gift voucher! I've contacted apple, i seriously hope i get everything refunded back to my account as that gift voucher was a present to me!
Apple really need to do something about these flaws!
Looks like im not the only one!!!!
Happended to me today, password had changed & requested reset. Then an in app purchase receipt for Vegas Life (by Nubee Ltd) to the amount of £20.99, wouldnt mind but I havent even got the game installed or have ever even downloaded it. Ridiculous! Credit card details cleared in my account details . Have emailed apple waiting for a response. I've been using apple products & itunes for years now, and have never had a problem before. They need to get this sorted asap.
Totally agree this needs to be posted elsewhere aswell. Was looking at the well known apple sites and no news on this! Yet on here it seems to be a large problem.
Security issues at apple
This is great I join the apple empire and within 1 month my account is hacked. The great thing is 8 purchases are coming from my bank account and there not even showing on my iTunes purchased history. Now after talking to the bank it seems someone has set a new account up with my card details. Which shouldn't be allowed to happen. Other system should pick this up. But with all these tech break throughs at apple they can't spend the money on securing there own site and trademarks against hackers.
The device is great but now seriously damaged by this experience. Are they the ones without no debit cards right now, no. Are they the ones having to phone and chase, no. Looking at the forums it seems like this is common occurrence. Apple either secure your iOS devices with a firewall or sort your glamourous I world out. Your "customers" are losing out. I bet the other wel known operating system is nice and secure. Sorry for the rant but this hassle isn't explained in there adverts....
Similar to others, I received a charge today to my paypal account without even having an Apple account what so ever. Literally, I just created this account so that I could post in this forum section and see if I can get any support from Apple, since they seem to only allow people with accounts access to the appropriate support channels (Poor practice in my opinion). I contacted the appropriate channels at Paypal, and they have seen similar situations in the past so hopefully the charges are resolved over the next few days, which they should be. I never created an Apple account literally until today. Prior to creating this account, I checked to see if my associated email address previously had an account by sending a password to my email address which it said it sent, but when checking the actual email address associated to the account it said there was none and that the account did not exist I am pretty angry this charge occurred in the first place since I never actually had an Apple Account, I know there are hackers all over and obviously this is a huge fraud loophole between both Apple and Paypal. Gets me a little more frustrated at Paypal for allowing the charge to go through in the first place. I cannot believe Apple has no support channels to contact or report these issues from both people with accounts and people without accounts. Reviewing the forums also, It looks like this has occurred quite a bit with unauthorized charges to both credit cards and paypal. Apple you need to be a little more diligent with locking and securing down your environment for monetary transactions. Hopefully this just gets resolved from paypal and never occurs again, but if that loop hole between both Apple and Paypal is never closed it will probably go on forever.
I got the emails this morning about a purchase on a unauthorized device. 2 games were downloaded and a crap load of in game add ons. to the total of $124. They shut down my account and I had to go in and reset my passpwrd this morning. After a email and phone call they are refunding all my money as they can clearly see and know it was not one of my devices. I am a big mac, Imac, Ipad2, iphone. Is what I use on a regular basis. Most stuff I have I do not use that often but those are my core stuff. My music/ media / video was authorized on 3 machines. My Imac, My apple tv ( what we use in the living room for tv) and a apple tv. So my password got hacked. I was not a happy camper but I am not blaming apple for this. I know it is not my network. My husband does security for work and I must say. That he runs a huge network at his comany and with 500+ user last year there was 1 securty incicdent and that person downloaded malware. So my house is locked down. But I did figure out how it happened. I was at the airport the other day, my iphone hopped on the wifi before I could do anything and I got right off. Free wifi networks are a hackers/ spoofers dream. I am thinking a app was updating and I got taken that way. I know to never go on free networks. We sat in a hotel once watching the trafic and how it was routed threw another person before even going to the internet. So while I got the did you click and make sure everything you have is secure email. I know it happened in the wild
. So everyone blaming apple. Please check your internet and where it comes from. Where you have been , any free wifi. Also no that other sites get hacked and many of us use the same if not similar passwords and or log ons. Please change all of your log ons that are similar.
Mind you as of now my 7 year old Itunes account with thousnads of dollars worth of purchases in deactivated and there are no devices autherized. ( we gave up cable 6 years ago) So I am not happy now and only hope a phone call in the morning will be as painless as the call today. I got a great person to help me.