4 Replies Latest reply: Dec 6, 2010 4:19 AM by gpelkofs
gpelkofs Level 1 (0 points)
Hi everyone. I thought I'd pose this question here before going to tech support or the genius bar.

I bought a new 13" Macbook Pro about 3 months ago (my first mac). For some reason, last night was the first time that I tried shutting it down. However, when I go to shut it down, it seems to work, the screen goes black, then it boots up again as if I restarted it instead of shutting down. It also won't go into sleep mode in the same way. If I put into sleep in any other way than closing the screen, it will go black, then come back on.

I'm not sure what to do. I've tried unplugging the power and external devices before shutting down. I've logged out of my user and shut from their, with no success. I've seen from my internet research that this is a problem that other people have had, but there don't seem to be any clear solutions. Has anyone been able to figure this out? Or am I in over my head and should contact Applecare?


Macbook Pro 13 inch, Mac OS X (10.6.5)
  • gpelkofs Level 1 (0 points)
    Quick addition: I just tried to shut it down by holding the power button for a few seconds that worked. After turing it back on and trying to shut it down the proper way, it still just restarts instead of turning off. Also, have been making sure that no programs (other than Finder) were running. Please help.
  • souch3 Level 2 (215 points)
    This would likely be solved by an SMC reset. Plug the computer in to the wall and power it down. Hold down the Shift-Control-Option keys and press the power button until you see the light on the adapter turn green then power it back on. If that doesn't work take it to your nearest Apple Store or Apple Authorized Service Provider.
  • gpelkofs Level 1 (0 points)
    Thanks for the suggestion, but I just tried it and it didn't work. At this I'm just gonna go to bed and call Apple tomorrow to see if they know what the problem is. Thanks for the help.
  • gpelkofs Level 1 (0 points)
    I'm writing this for future reference to anyone else who might have this problem. I took my mac into the genius bar last week, they tried a few things on it while I was there, none of it worked, including an SMC reset. They told me that they needed to order some new parts to fix it like a new logicboard, etc. Even that didn't fix the problem, and they figurer that it was a problem with the display itself.

    Becasue I was still under warranty and 3-year apple care, they gave me a new computer and even did the data transfer for free. So if anyone else out there has this problem, most likely you need a new computer.