12 Replies Latest reply: Dec 26, 2010 10:34 PM by katkramer
coldmedina Level 1 Level 1 (0 points)
seriously this is infuriating.

i go to make a purchase in the app store, i get the your ID has been disabled routine, i reset the password online, i am able to login into my apple account through a browser on my computer, manage my account etc, but then when i go to sign in with itunes it gives me the ID not found/password incorrect routine.

don't give me the someone could be hacking your account run around, this all transpires within 5-10 min, i honestly doubt someone is compromising my account between the time i update my password online and then go to login into itunes.

what the ****? someone know anything about what's going on? THIS IS BEYOND IRRITATING.

15" MBP 2.93ghz intel core duo
  • Umbi Level 1 Level 1 (0 points)
    Me and others. Check the post before yours Same situation here (Switzerland).

    -- U
  • Umbi Level 1 Level 1 (0 points)
    Working now here...

    -- U
  • coldmedina Level 1 Level 1 (0 points)
    IT HAPPENED AGAIN.

    seriously what is up apple? every time i change my password it gets disabled "for security reasons".

    this is well beyond ******* me off.
  • mactechconsulting Level 4 Level 4 (2,775 points)
    Worth noting... Check if you have a Virus Checker blocking Cookies..That will create a Real issue!! as you describe..

    Message was edited by: mactechconsulting
  • Melissa McGuire Level 1 Level 1 (15 points)
    For what it's worth, my account is experiencing the same exact problem daily. It's doubly infuriating because my iTunes account uses my MobileMe account, so when I have to reset the password, I am resetting it on MobileMe.

    I do not run virus checking software on this machine. I do not know what is causing this but I am at my wits end.

    I am almost of a mind to just let my iTunes account sit disabled, except then I can't update my iPad's iOS to the latest!
  • Mary_Jane Huddleston Level 1 Level 1 (10 points)
    I, too, am having this same issue. Every time I try to sign on to iTunes to purchase, I get the "password disabled" message. Something has to be done to remedy this.Very frustrating.
  • coldmedina Level 1 Level 1 (0 points)
    no virus software here either.

    best i can come up with is that after the password gets reset each time, an old one is being stored in some buried preference somewhere and causes the too many incorrect attempts lock to happen and disable the new password for the account.

    by the sounds of how much this is happening to other people, this should be documented or addressed by apple by now. i have a lot of respect for apple, but this definitely has me calling them names for the moment.

    and sorry to hear other people are experiencing the same problem, i wouldn't wish this on anyone. it's so irritating it instantly ruins my day every time it happens. furthermore the total waste of time of jumping through the same hoops every time for a problem you've supposedly fixed already is what really has me the most irate.
  • mactechconsulting Level 4 Level 4 (2,775 points)
    If you don't have it Use this Web Address to get the Ball Rolling with your issues.

    I've gone through this myself. It seems this link is buried. This will get you satisfaction:


    email to iTunes Support @
    http://www.apple.com/support/itunes/contact.html?form=account&topic=iTunes%20Sto re%20Account%20and%20Billing&subtopic=Managing%20your%20Account

    If you get a 'Standard form letter telling you to do things you think are inappropriate, then by all means Post to that address again.
  • Melissa McGuire Level 1 Level 1 (15 points)
    Thanks, all, for at least making me less alone on this one. I've changed all the thinks that access my MobileMe and iTunes accounts I can think of. I've also started the process to contact apple on this. I will let you know if we figure it out.
  • Melissa McGuire Level 1 Level 1 (15 points)
    Just tried to log into iTunes to find my account disabled AGAIN. Didn't I just post about this a day ago?

    So, since I have to reset it, and since it's tied to my MobileMe account, in resetting iTunes (again) I am also resetting MobileMe (as in my iDisk on my computers, email on iPhone, iPad, computers, etc) again. This is a major pain in the rear.

    I think I am done using iTunes.
  • Melissa McGuire Level 1 Level 1 (15 points)
    Hey all, I wanted to let you all here on this thread know we're not alone. A lovely lady named Kat has taken up the cause and will be collecting emials from us @Mac.com users to see if she can get some help from cupertino.

    see the thread here
    http://discussions.apple.com/thread.jspa?threadID=2689849

    She's also started a facebook group to spread the word.
    http://www.facebook.com/pages/MobileMeMac-users-with-password-problems/171294322 909250

    I suggest heading on over to both places.

    Thanks!
  • katkramer Level 1 Level 1 (10 points)
    Hello all! It's Kat! Thanks, Melissa!

    If any of you have a "simple" firstname style .Mac account, like "john@mac.com" or "steve@me.com", and you're having problems with other people locking you out of your account because they're trying to reset the password...and you've just noticed that Apple is now requiring unique passwords...and you have multiple devices that require updating...you're not alone. Please check Melissa's links above. We've got a group amassing with this problem, and everyone's getting the same answer from Apple...change MobileMe accounts.

    If you're in the same boat, you've probably had the address for years. For some, it's nostalgic, for others it's a business necessity.

    Please e-mail me directly if you are experiencing the same issue. That way people don't have to put their e-mail address on the forum...I already get enough spam, so I don't care anymore. But hopefully if we get enough people involved, Apple might realize that this is a significant (and previously silent) issue, and help. kat@mac.com AND kat@glasskatz.com. My .Mac account is losing emails, so please email both.