3779 Views 12 Replies Latest reply: Dec 26, 2010 10:34 PM by katkramer
For what it's worth, my account is experiencing the same exact problem daily. It's doubly infuriating because my iTunes account uses my MobileMe account, so when I have to reset the password, I am resetting it on MobileMe.
I do not run virus checking software on this machine. I do not know what is causing this but I am at my wits end.
I am almost of a mind to just let my iTunes account sit disabled, except then I can't update my iPad's iOS to the latest!
no virus software here either.
best i can come up with is that after the password gets reset each time, an old one is being stored in some buried preference somewhere and causes the too many incorrect attempts lock to happen and disable the new password for the account.
by the sounds of how much this is happening to other people, this should be documented or addressed by apple by now. i have a lot of respect for apple, but this definitely has me calling them names for the moment.
and sorry to hear other people are experiencing the same problem, i wouldn't wish this on anyone. it's so irritating it instantly ruins my day every time it happens. furthermore the total waste of time of jumping through the same hoops every time for a problem you've supposedly fixed already is what really has me the most irate.
If you don't have it Use this Web Address to get the Ball Rolling with your issues.
I've gone through this myself. It seems this link is buried. This will get you satisfaction:
email to iTunes Support @
If you get a 'Standard form letter telling you to do things you think are inappropriate, then by all means Post to that address again.
Just tried to log into iTunes to find my account disabled AGAIN. Didn't I just post about this a day ago?
So, since I have to reset it, and since it's tied to my MobileMe account, in resetting iTunes (again) I am also resetting MobileMe (as in my iDisk on my computers, email on iPhone, iPad, computers, etc) again. This is a major pain in the rear.
I think I am done using iTunes.
Hey all, I wanted to let you all here on this thread know we're not alone. A lovely lady named Kat has taken up the cause and will be collecting emials from us @Mac.com users to see if she can get some help from cupertino.
see the thread here
She's also started a facebook group to spread the word.
I suggest heading on over to both places.
Hello all! It's Kat! Thanks, Melissa!
If any of you have a "simple" firstname style .Mac account, like "firstname.lastname@example.org" or "email@example.com", and you're having problems with other people locking you out of your account because they're trying to reset the password...and you've just noticed that Apple is now requiring unique passwords...and you have multiple devices that require updating...you're not alone. Please check Melissa's links above. We've got a group amassing with this problem, and everyone's getting the same answer from Apple...change MobileMe accounts.
If you're in the same boat, you've probably had the address for years. For some, it's nostalgic, for others it's a business necessity.
Please e-mail me directly if you are experiencing the same issue. That way people don't have to put their e-mail address on the forum...I already get enough spam, so I don't care anymore. But hopefully if we get enough people involved, Apple might realize that this is a significant (and previously silent) issue, and help. firstname.lastname@example.org AND email@example.com. My .Mac account is losing emails, so please email both.