5 Replies Latest reply: Jan 1, 2011 2:59 PM by cat1017
brandyman Level 1 Level 1 (0 points)
This morning my friend tried to call me over Facetime (we both use iPhone 4). I heard the iPhone ring, I tried to answer the call but unfortunatly my iPhone was not able to connect. After a while I tried to call him back, but he had the same problems to connect.

We used Facetime in the past many times and had no problems at all. The last call on Facetime was last thursday.

But on sunday morning (3:28 a.m.) my friend received a call from my iPhone, while I was sleeping.

How can I resolve the problem? Or is there a problem with the servers of apple?

Message was edited by: brandyman

iPhone 4, iOS 4
  • EZ Jim Level 7 Level 7 (21,655 points)
    There are many current topics about aberrant FaceTime calls from iPhones.



    Start here: http://discussions.apple.com/message.jspa?messageID=12665159



    More at this search of Discussions: http://tinyurl.com/2fyvfns




    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)

    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • brandyman Level 1 Level 1 (0 points)
    Thanks for the answer. As I can see, you are referring to my mentioned "ghost"-call.

    My main problem is, that I am not able to call my friend by Facetime, even if we are using the same wlan-network as last week (and when Facetime worked great).

    So I still wonder, if there is a way for me, to resolve this problem, or is this there a problem with the servers of apple?
  • EZ Jim Level 7 Level 7 (21,655 points)
    brandyman wrote:
    Thanks for the answer. As I can see, you are referring to my mentioned "ghost"-call.

    My main problem is, that I am not able to call my friend by Facetime, even if we are using the same wlan-network as last week (and when Facetime worked great).

    So I still wonder, if there is a way for me, to resolve this problem, or is this there a problem with the servers of apple?


    Your "main" problem seems to me to be related to the hardware being used with FaceTime. Neither I nor those that I have tested with this week are having any difficulty, so the "servers of apple" seem an unlikely cause. If you updated or changed anything since FaceTime worked for you, troubleshoot that system element first.

    Next, both you and your friend should try other FaceTime contacts so you can determine which of you is the source of your problem.

    It may help if both of you try FaceTime from another wi-fi hotspot. If only one of you changes location at a time, you will be able to tell which iPhone has the problem.

    The iPhone that has the problem should try restarting (turn off and back on) the phone before testing again.

    If both of you can FaceTime from other locations but not from your home, restarting your modem and wireless router may help. If not, troubleshoot your wi-fi LAN:

    http://support.apple.com/kb/TS1398

    I use iPod touch rather than iPhone, so my tips may not translate to your device. If not, perhaps some iPhone users can offer other tips for getting your FaceTime working again.


    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • WayneHowkins Level 1 Level 1 (0 points)
    Posted: Nov 25, 2010 5:17 PM


    If your facetime does not work and you don't see the facetime button when you try to initiate a call try texting yourself. Sometimes your phone company has deactivated your text messaging when you hook up your new Iphone 4. Phone them and get it reactivated and it will work. You need three things to activate facetime. 1. Cell phone service (naturally) 2. connection to a router (wifi) and 3. text messaging that works. A text message is sent to complete the connection.

    Have a great day and enjoy facetime.

    Wayne Howkins
  • cat1017 Level 1 Level 1 (0 points)
    In the UK you don't need mobile service nor texting service in order to access and use FaceTime. At least not if you use it on an iPod (4th gen) I don't know if it is any different on an iPhone 4.

    I'm also having issues with getting FaceTime to work on my iPod G4
    It was working fine for the first 3 days when I got the iPod - I was FaceTiming my brother who's also got a brand new iPod G4. Now all it does is the following:

    I try to call my brother -> his iPod doesn't even ring.
    He tries to call me -> my iPod rings, I pick up and it says "connecting" but the call eventually drops without ever connecting. On his side, it looks as if I never picked up.

    We have identified that it may be his issue because I installed FaceTime on my mac and it worked fine with my iPod 4G. But when I tried ringing my brother it didn't work again.

    He has already restarted his iPod 4G and shut down the application too (by double pressing the home button, then pressing down on the app for 1 sec and then tapping on the red "restriction" symbol).
    None of this solved the problem.

    If anyone else have this issue and/or knows how to solve it please post!