Previous 1 19 20 21 22 23 Next 408 Replies Latest reply: May 3, 2016 5:44 AM by britanniefrombeaverton Go to original post Branched to a new discussion.
  • 0n3 Level 1 Level 1

    Thanks to all of you its very helpfull specially for Tomjr260

    I can browse with my iphone again

  • EArza Level 1 Level 1

    I cant find springboard among the files in the backup.please help!!

  • EArza Level 1 Level 1

    I founf the file and now after entering the information you said ,i restored the it says "the ipod could not restore because the ipod "ipod" because the ipod disconnected."

  • Pro Jules Level 1 Level 1



    1. Do NOT back up as encrypted files


    You WILL NOT be able to do the plist edits - they wont save (despite you entering in the encryption password..)


    Re back up NON encrypted - and you will be fine..


    Wasted half a day on that..

  • Bubbachop Level 1 Level 1

    SO I have this issue but my iphone backs up with encryption. Can't change that setting to unencrypted without the passcode. So then the ibackupbot trick works to the point of trying to import the revised springboard file but then resists and can't import because of the encryption.


    Any thoughts...?





  • Pro Jules Level 1 Level 1

    Yes. It's the mac (desktop or laptop that this works on) so the settings for no encryption must be set there.

  • Pro Jules Level 1 Level 1

    It's a back up option in iTunes

  • Bubbachop Level 1 Level 1

    Thanks - but I can't see it as a back-up option in Itunes. I thought it was because of the setting on the Iphone...


    Can you point me to it in ITunes?

    Thanks again

  • Lawrence Finch Level 8 Level 8
    Mac OS X
    1. Connect the phone to your computer
    2. Click on the iPhone button at the top right. If you don't see it click on the Library button (If you have the left menu list enabled click on it there instead)
    3. Under the "Backups" heading there is a checkbox "Encrypt iPhone backup"
  • Bubbachop Level 1 Level 1

    Ah - I thought that was one of the phone's settings. For me its checked and greyed out so I can't change it...



  • Lawrence Finch Level 8 Level 8
    Mac OS X

    My guess is that you have an MS Exchange account on your phone, and your IT department installed a security profile with it that requires the phone and backup to be encrypted.


    Try some work domain passwords; it may be the one that you were using when you first installed the Exchange email account.

  • Bubbachop Level 1 Level 1

    Thanks. IT is never easy...

  • TMMph Level 1 Level 1

    I am able to get to step 9 but this isn't there





    I am in no way tech I honestly have no idea what that means.  All I know is my restrictions passcode is still there and I have no idea what to do to get it off.....Do you have any ideas? 

    I have only ever done iCloud backups until today when I did it to iTunes.  And the encryption was not checked when I did it.

  • Abdallah Samaha Level 1 Level 1

    I really don't know what to say,

    Thank you very much Marcin for opining that topic, and thanks alot BigBopper66 for finding another solution, you guys came up with what i've been searching for in more than a year, you guys are really great.


    Thanks from the bottom of my heart.




  • tracyspacy Level 1 Level 1

    Thank you so so so much for this!!! I was at this for more than 4 hours before finding this thread, so I am extremely grateful..... You have no idea! I was so frustrated, and was planning on restoring to factory settings.


    For those trying to use the iphone backup extractor, don't do it! I have a macbook, so I had to install mono and go through a terminal window.... Just download the iBackupBot and save yourself the trouble.


    For users with iOS 6 who are wondering, just follow MRCoffey's instructions (page 8 on this thread, I believe?). Worked perfectly on my iPhone 5! It also reset the amount of failed passcode attempts to nil It might have just been me, but once you edit the  springboard plist file on iBackupBot, there's a red button somewhere on the right that you click to exit AFTER you click save. It took me a while to figure out how to exit -___-


    Big thanks also to BigBopper66 and DriftingTrumpet! I'm finally at peace

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