Previous 1 23 24 25 26 27 Next 403 Replies Latest reply: Jan 27, 2016 5:49 PM by überfrustratedandletdown Go to original post Branched to a new discussion.
  • deeneo Level 1 (0 points)

    Hi marcin,


    I'm trying to use the software you recommended to unlock my password set in my Itune to restore my data back to my iPhone. Unfortunately, I still couldn't find my password. Can you advise? Million thanks in advance!

  • Lawrence Finch Level 7 (34,986 points)

    Marcin2011 is long gone, and just posted one message 3 years ago shilling some worthless software. I hope you didn't pay much for it.

  • deeneo Level 1 (0 points)

    Oh no... I actually downloaded it. I am not sure if you can help me but I am trying to find a solution to my big problem which I have posted earlier in another category....


    'My contacts in my iPhone suddenly went missing again. I tried to restore via itune from my PC but it kept prompting to enter my password in order to unlock my iPhone. I thought it was the passcode that we set to lock our home screen but apparently it's not. I called apple support n they said I must have set password to encrypt the data which I did not remember I ever set any password to it!


    Anyway I will like to know if there is anyway to bypass the password entering step? Cos now I can only backup but can't restore and what is the use of being able to backup but can't restore? Does that mean I can't sync my data to my new iPhone if I ever  get a new iPhone?


    Appreciate your kind advice! Pardon me if there is an repeat post cos I couldn't find my posting after I hit submit.'




  • Lawrence Finch Level 7 (34,986 points)

    Do you have an iCloud backup? If so, you can restore that. If not, it's a good thing to have for the future.


    Connect the phone to your computer, click on its name in iTunes. Is "Encrypt iPhone backup" checked? If it is you will need the password that was used to encrypt it. There is no way around this; if there was, there would be no point in having an encrypted backup.


    There are 2 ways the backup could have become encrypted. The first is you accidently check the box at some time in the past. The other is if you have an MS Exchange company email account on the phone your exchange administrator may have added a security policy to your phone requiring it. Regardless, the password will be one that you know and have used in the past. You entered it in response to a prompt, twice. You may not have realized what it was for, as we all are mysteriously asked for passwords at random times. So think what you might have entered for a prompt from iTunes. Obviously, your phone's screen lock passcode and your Apple ID passcode are prime suspects, but it could also be a corporate domain password (not necessarily the current one). The easiest way to try passwords is to uncheck that box in iTunes. You will be prompted immediately, so you won't have to wait for the restore process to reach that point. And fortunately you get unlimited guesses.


    If nothing works there IS a commerclal product that may help (its FAQ says "may"). It is available from It is a professional tool aimed at law enforcement, and is priced accordingly. But there is a trial version that will give you the first 2 characters of the password if it is crackable. If you are in the habit of using good, strong passwords it won't be able to, however.


    We can address the question of why contacts get lost, also, but I suggest starting a new thread to discuss that. It shouldn't happen.

  • deeneo Level 1 (0 points)

    Hey Lawrence!!! You are brilliant!!I got it:D thanks for your help in recommending me the website which I have downloaded the trial version n the first two alphas help!!! Btw, I did key in that password earlier but it wouldn't work!


    Anyway a millions thanks to you and now I can have my rest ...3.06am:)



  • deeneo Level 1 (0 points)

    To address the missing contacts, it happened kinda often to me and my friends too! ESP iPhone 4S.

    I did back up to iCloud but unfortunately not all the contacts. Some imply contacts are still in my PC.

    It's frustrating to have the contacts doing the 'David copperfield's act'

    Anyway I can't thank you enough!


    Good nite or afternoon to you!




  • Nomanswag Level 1 (0 points)

    So did you figure it out

  • scwurley-boy Level 1 (0 points)

    This is absolutely spot on;


    Use the solution recommended by walldogkl on page 18 of this post. It works!


    I followed the instructions, and simply edited the file using textwrangler, but other text programs would work.


    This resolved my restricted code issue, but sadly I have still not been able to resolve my proximity sensor issue, which I needed the restrictiond code for (to do a reset all).


    Thanks so much for your post.



  • Cabrong07 Level 1 (0 points)

    I was struggling with this thing all day. I did what the instructions had said to do and couldn't find the SBParentalControlsPin string and then it dawned on me "Is it possible that the PIN is the default 0000." Lo and behold, that was it!


    For anyone trying to figure out why the SBParentalControlsPin string doesn't show up, try 0000 (zero, zero, zero, zero). It worked for me!

  • brunobos Level 1 (0 points)

    I'm getting -37 error, and i found out that's why i need to disable "find my iphone", BUT, i can't do this because one of my restrictions - wich i don't remember the fu***ing password - it's just to don't allow to disable "find my iphone"... so, what do i do? any suggestions??


    i don't care about loosing all my stuff and data, i just want to get access to my iphone =/



  • Lawrence Finch Level 7 (34,986 points)

    You will have to remember your Apple ID password or reset it. There is no way around this; it is the antitheft feature of iOS 7 (and there is a bill in the US congress to require all phones to have this feature).


    If you don't remember your Apple ID pasword (which is strange, because you needed it to post to this forum) go to and try one of the several methods for resetting your password.

  • brunobos Level 1 (0 points)

    I do remember my Apple ID password.


    I'm talking about the 4-digit restriction code, the one that you access in Settings > General > Restrictions

    AND, inside this area, we have the option to restrict the "Find My iPhone" option for disable it. So that is my problem, for my own safety, I restricted this option and some others, as delete apps, camera, etc.


    So I am stuck now, because "Find my iPhone" option is enabled, and i can't disable it, because i just don't remember my 4-digit restriction code.

  • Lawrence Finch Level 7 (34,986 points)

    Go to Erase your phone, then delete it from the account. This will remove the Find my iPhone and Activation Lock.

  • brunobos Level 1 (0 points)

    Thanks Lawrence, it worked! I'm still setting up all the stuff, but it seems to be allright now! thanks again

  • Lawrence Finch Level 7 (34,986 points)

    You're welcome, and welcome to the Apple Support Communitites.