Citibank login w Safari unable

This issue is a result of how Citibank handles and displays security questions in Safari. I have had these issues numerous times over the past several months which have been infuriating considering I even had one Citibank rep blame me and my choice of computer. Moron!!

Turns out that while logging in Citibank tries and fails to display a security response question to the end user. The system loops until the limit is reached in the browser. The system will have you half logged into the system, which is confirmed by accessing Citibank.com in a different tab. However, you are unable to access your accounts.

The tech I spoke with the other day was able to fix it. Essentially a Citibank tech needs to wipe out your security questions. Once he did that I was able to log into Citi.com with zero issue. Nothing changed on my side.

This is completely an issue with Citibank and the fact its developers are not doing complete testing. It also shows how crappy its customer support is because not all reps understand the issue and some even blame the customer for the problem.

techs trying a bunch of stuff with no success.

Hello Colin and others,

I know it won't change anything, but I have the same problem at my University.

Wifi available to everybody who has credentials (so no WPA2 and stuff: it would be simply unmanageable). When turning on the computer, turning on Wifi, launching Safari (I have version 5.1.5) and reaching a website, a login page should appear. Before, it used to, but since the latest version of Safari not even the login page appears, it just looks for the page forever.

Previously, I had discovered a "loophole":

• Turn off Wifi (and all network connections and BT);
• Quit all applications;
• Restart the computer;
• Login;
• Launch Safari (do not attempt to reach a site);
• Turn on the Wifi (wait a bit for all the handshake to take place);
• Try to connect with Safari;

At that last stage, it used to work, but not anymore. So I had to revert to Firefox. I have no problem using Firefox, what bothers me, however, is that there's a bunch of Safari login depedent applications that either won't work, or even hang up (beachball forever), like:

• Mail
• iCal
• AddressBook

Mail being the one to hang up on me. By the way, Chrome does not work either.

I went to the IT help desk of the University and saw the Mac specialist who reverted to Firefox. He told me he also tried a "bunch of things" like putting manually the certificate with no avail. It seems that with the incresing security concerns of Apple, they increased the tightening. However, we need to work. And what about the "Firefox hole"?

Well, we're not out of the woods, yet.

But if anyone has more elaborate ideas than restarting the computer, emptying the caches and turning off extensions, I'm willing to try 🙂

In the meantime, as I have Time Machine, I will try to get an earlier version of Safari and see if that works (wonder why I haven't thought of that one before )

Regards,

Peter

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If it's any help at all, I have to have JavaScript enabled to use Safari with my Bank.

Safari Preferences > Security. Java can stay off.

Hi Peter,

I have the same trouble using Safari 5.1.5 in WiFi network.

My company is a wireless service provider.Recently our call center received some complains about Mac+Safari(5.1.5) can't login wifi network.But the login process can be worked before Safari upgrade to the latest version.Our technical guys told me the root cause that our wifi landing page have several redirect actions so Safari truncate user login ID information automatically.I think that it's a bug in version 5.1.5.Who can help me report the issue to Apple thechnical team.

Thanks

David

Hello I amDavid and others.

Just to give you a quick feedback: I retreived all the versions I had from Time Machine backups (went back as far as version 5.0.3, so not that far), but with just version 5.1.3 I was able to log back in with the help of my "little trick" (check my previous post). So I'm happy to tell you that it works. So I have all the programs working (Mail, iCal, AddressBook, etc.) without a hitch.

As for your question, I amDavid, on how to report any problem/bug to Apple, follow this link: http://www.apple.com/feedback/safari.html

Take care everyone,

Peter 🙂

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I was able to login after deleting the accountonline.com cookie from the cache (Safari preferences-->Privacy--> Cookies and other website data. I noticed that once I logged in, the url changed to accountonline.com. This is what worked for me in my configuration