connection problem to itunes store

Question

Level 1

0 points

connection problem to itunes store

Can anybody help? For months now I have had difficulty accessing itunes store. I can open itunes, sync my ipod and all that but when I click on the itunes store icon, "accessing itunes store" is displayed with the loading bar at top, it seems to only partially load however. My main itunes window remains blank. I have tried everything recommended on the itunes help site - uninstalled (and removed from directory)and re-installed twice now. I have run the diagnostic test and "secure link to itunes store failed" appears but the "help" button beside it does nothing. I of course have itunes version 10.1, I have not changed my security software or upgraded anything bar itunes. It simply decided to stop working on me. I would attach the diagnostic report which I have saved but cannot see how to do this here. Please, oh please, help. Am at my wits end. I bet it's something simple, and I will feel sufficiently stupid, but I don't care.

custom built, Windows XP

Posted on Nov 30, 2010 2:31 PM

Reply

Answer 1

b noir

Level 9

72,336 points

Nov 30, 2010 2:35 PM in response to woodster38

I would attach the diagnostic report which I have saved but cannot see how to do this here.

Open the diagnostics file, copy the contents, and paste them into a reply here.

Reply

Answer 2

woodster38 Author

Level 1

0 points

Nov 30, 2010 6:31 PM in response to b noir

Thanks "b noir", as requested;

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. 94 *MX-S2
iTunes 10.1.0.56
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number F8C1D2 **047D54

Current user is an administrator.
The current local date and time is 2010-12-01 07:20:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA GeForce 7300 GT
NVIDIA GeForce 9600 GT
Intel(R) 82945G Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: 4369fb56d4ee5aad35050e1be99696ee

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {C888670C-DFE5-4351-AA55-ECF2F8BCFF3E}
Description: ZTE Wireless Ethernet Adapter - Packet Scheduler Miniport
IP Address: 58.164.228.232
Subnet Mask: 255.255.255.252
Default Gateway: 58.164.228.233
DHCP Enabled: Yes
DHCP Server: 58.164.228.233
Lease Obtained: Wed Dec 01 07:09:20 2010

Lease Expires: Wed Dec 01 09:09:20 2010

DNS Servers: 61.9.242.33
61.9.207.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Last successful store access was 2010-12-01 07:16:13.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: TSSTcorp CDDVDW SH-S203B, Rev SB00
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

The last failed audio CD burn had error code 4300(0x000010cc). It happened on drive E: TSSTcorp CDDVDW SH-S203B on CDR media at speed 48X.

** Device Connectivity Tests **

iPodService 10.1.0.56 is currently running.
iTunesHelper 10.1.0.56 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

TONY W.'S (J:\), iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number: YM82 *UYXR
Bus Speed: 61440

** Device Sync Tests **

No iPod, iPhone, or iPad found.

<Edited by Host>

Reply

Answer 3

b noir

Level 9

72,336 points

Nov 30, 2010 6:34 PM in response to woodster38

Using LAN: Yes

Connection attempt to firmware update server was unsuccessful.
The network connection timed out.

I think this might be a LAN settings thing, Tony.

Even though it's for a different error message/issue, try the following document:

[iTunes for Windows: iTunes cannot contact the iPhone, iPad, iPod or Apple TV (2nd generation) software update server|http://support.apple.com/kb/TS1814]

(If the box is already checked, try unchecking and rechecking it and clicking OK.)

If still no luck with the iTunes Store connection, even though you're not getting a (50), I'd try the following document:

[iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store|http://support.apple.com/kb/TS3288]

Reply

Answer 4

Nov 30, 2010 8:52 PM in response to woodster38

Tonight I have been having the same exact problem out of the blue. Have you been able to resolve this issue? (nothing has changed to my computer)

Reply

Answer 5

richuk24

Level 1

0 points

Dec 1, 2010 4:24 AM in response to ToothAngel

I am having the same issue and tried a whole host of things referenced by Apple and here and its not working. Can anyone help? See diagnostics below:

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Sony Corporation VGN-NS10J_S
iTunes 10.1.0.56
QuickTime 7.6.8
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver not found.
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number BD0ED33FACCA589B

Current user is not an administrator.
The current local date and time is 2010-12-01 12:22:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

** External Plug-ins Information **

No external plug-ins installed.

Genius ID: 703661160c8790ed550c85defdf75dcf

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {93386FC9-11A2-4171-9D60-2C4371412B36}
Description: Intel(R) Wireless WiFi Link 5100
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Dec 01 12:06:47 2010

Lease Expires: Sat Dec 04 12:06:47 2010

DNS Servers: 192.168.0.1

Adapter Name: {789B4302-27CD-4727-BA87-8B5EC3E54992}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-12-01 12:21:20.

** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),

F: MATSHITA DVD-RAM UJ870BJ, Rev 1.02
Drive is empty.

** Device Connectivity Tests **

iPodService 10.1.0.56 is currently running.
iTunesHelper 10.1.0.56 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Devices Not Currently Connected:

iPod touch (2nd generation) running firmware version 4.1
Serial Number: 1A845ANJ203

iPhone 3GS running firmware version 4.1
Serial Number: 809494453NP

** Device Sync Tests **

No iPod, iPhone or iPad found.

Reply