iTunes crashing when I go to Store

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iTunes crashing when I go to Store

Hi,

Please can anyone help me. I have recently upgraded to iTunes 10.1 to support my new 4th Gen Touch. All appears to be working OK until I try to access the iTunes store, at which point the application crashes.

I have tried re-installing iTunes 10.1 but the problem still exists.

I am running on a Windows Vista 32 bit machine.

The older version of iTunes I was using worked fine (could access the store without issue)

Dell, Windows Vista, Windows Vista 32 bit

Posted on Dec 1, 2010 4:28 AM

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Answer 1

b noir

Level 9

72,324 points

Dec 1, 2010 1:32 PM in response to AlanShadwell

All appears to be working OK until I try to access the iTunes store, at which point the application crashes.

Are you getting an error message, Alan? If so, what does it say? (Precise text, please.)

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Answer 2

AlanShadwell Author

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Dec 1, 2010 2:02 PM in response to b noir

I get a Windows message in a pop up that states:
iTunes has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
The window also shows a close programe button.

If I use search I can get into the store to view the results of my search and I have even downloaded something that way the other day. If I use any of the menu tabs in the store or try to enter via the home page, it just crashes.

It is really annoying because all was fine until I upgraded iTunes to use with my new Touch.

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Answer 3

AlanShadwell Author

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Dec 1, 2010 2:25 PM in response to AlanShadwell

Here is the problem report from the last crash:

Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.532
Fault Module Timestamp: 46eb3a74
Exception Code: c0000005
Exception Offset: 00078f50
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

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Answer 4

b noir

Level 9

72,324 points

Dec 1, 2010 2:34 PM in response to AlanShadwell

🙂 perfect information, thanks.

Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.532

It's your video card or display adaptor causing the grief here, Alan. It's usually reported for ATI Radeon 2400 series video cards, as per:

[iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store|http://support.apple.com/kb/TS3441]

... but other Radeon (or Radeon-based) devices might also suffer similar problems.

If you update the drivers for your video card or display adaptor on the PC, are you able to visit the Store without getting the iTunes errors again?

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Answer 5

AlanShadwell Author

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Dec 2, 2010 1:51 AM in response to b noir

Thanks for the response. I will give it a try this evening (UK time) and let you know the outcome.

Thanks again for you help.

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Answer 6

b noir

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Dec 2, 2010 11:19 AM in response to AlanShadwell

🙂 Fingers crossed in New Zealand.

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Answer 7

rmc512

Level 1

5 points

Dec 2, 2010 11:52 AM in response to AlanShadwell

the same thing is happening to me since the 10.1 upgrade, except it occurs only when i select podcasts from the device sync screen. i can select all other options, but when i click podcasts, it pauses for a second, then i get the "itunes has stopped working" msg and must close. i have a nano 3rd gen & touch also 3rd gen & this happens for both only when podcast is selected, which is annoying because i can't select specific podcasts to sync anymore.

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Answer 8

AlanShadwell Author

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Dec 2, 2010 1:54 PM in response to b noir

Fantastic. I have downloaded the latest driver for my graphics card and the problem is now fixed. I can browse the iTunes store without issue.

Not only that but my daughter's SIMS 2 and Zoo Tycoon 2 games now work as well. I have spent hours trying to get them to run and gave up a few months ago. She will be so pleased.

Thank you so much for your help. It really is appreciated.

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Answer 9

b noir

Level 9

72,324 points

Dec 2, 2010 1:57 PM in response to AlanShadwell

🙂 Three birds with one stone! Glad things are working better for you and your daughter, Alan.

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