6 Replies Latest reply: Nov 20, 2012 6:41 PM by dr3wcarl027
awilli02 Level 1 Level 1
Since I uploading the OS system onto my iPad 3G, the Sleep/Wake button is inoperate. When I click this button, my iPad will not turn on (I press the Home button to activate my iPad). When my iPad is on and I press the Sleep/Wake button nothing happens.

I restored my iPad on iTunes which did not solve the issue. I have search this forum for any solutions and I have reviewed the iPad User to see if I miss something when I activated the update OS on my iPad.

Any other iPad users experiencing this issu? All recommendations is greatly appreciated.

Hp 6430
  • Michael Morgan1 Level 7 Level 7
    Sorry, but I can't tell from your writeup how it is that you're actually using those controls. Some basic points:

    A. Merely pressing the Sleep/Wake (SW) button doesn't turn the machine on if it's off. Instead, you press & hold it until the white Apple logo appears.

    B. If you press Home and the machine comes to life, then it was not off, powered down. It was sleeping, or idle.

    C. When on, pressing/clicking SW should put the iPad to sleep.

    If you can't put it to sleep by pressing SW, and can't shut it down by pressing & holding SW until the red slider appears, then you have some sort of a fault involving that switch itself and you're probably looking at a hardware replacement. Follow instructions in your User's Guide to start that process.
  • nascardude Level 1 Level 1
    I have the same problem with mine ipad after I upgraded to 4.2.1, your not alone hang in there!

    My post on Nov. 27th

  • awilli02 Level 1 Level 1

    I can't put it to sleep by pressing SW, and can't shut it down by pressing & holding SW until the red slider appears. Looks like I have a faulty SW button after upgrading the OS. Thanks for the feedback.
  • awilli02 Level 1 Level 1
    I set up an appointment with Genius Bar at my local Apple Store yesterday. I found out that my SW button was faulty. Apple Store swapped out my faulty one with a new replacement. No problems with Apple Store nor with the new iPad.

    Thanks for the suggestion. Looks like the iOS upgrade may have triggered a firmware issue with my iPad.
  • Michael Morgan1 Level 7 Level 7
    YVW, and glad it worked out for you. With Apple, it usually does.
  • dr3wcarl027 Level 1 Level 1

    my iPad 2 did this twice now, the first time lasted a week, it's currently doing it now, but I can still power on, off and screenshots, just not sleep or wake