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Pages crashes contantly, no autorecovery

4761 Views 15 Replies Latest reply: Dec 10, 2010 6:53 PM by Purty Pitcher RSS
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machead1222 Calculating status...
Currently Being Moderated
Dec 1, 2010 9:19 AM
Just bought the serial number to pages and it shuts down every time I try to save, insert an image, or pretty much do anything but type. I'm very, very disappointed in this product.
iMac 27", Mac OS X (10.6.2)
  • fruhulda Level 6 Level 6 (14,830 points)
    Currently Being Moderated
    Dec 1, 2010 9:37 AM (in response to machead1222)
    Welcome to the Pages forum!
    There are two thing you have to do.
    1. Update you MacOs to 10.6.5. Preferably use the Combo update. It is huge but download it an then install it. Here is the link _http://support.apple.com/kb/DL1324_

    2. Update iWork/ Pages to 4.0.4 _http://support.apple.com/kb/DL1097_
    PPC MMD (10.5.8), MBP 15", Mac OS X (10.6.5), 4 GB DRAM
  • Jerrold Green1 Level 7 Level 7 (28,270 points)
    Currently Being Moderated
    Dec 1, 2010 9:42 AM (in response to machead1222)
    mh,

    There's a problem hanging around from an earlier update to Snow Leopard that may be causing you this behavior.

    Here are some things to try:

    You should have Pages 4.0.4 showing in Pages > About Pages. If not, run software update from the Apple Menu and try again. If Software Update offers you an OS update, don't take it, but instead download the Combo Updater from the Apple Support pages and run that.

    If your Pages is already at 4.0.4, try from another user account. If that works ok, let us know. In this case you may just have a corrupt plist file in your main user account.

    Jerry
    (dead)iMac G5, 10.5.8 / iMac Core 2 Duo & MBP, 10.6.5
  • Purty Pitcher Calculating status...
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    Dec 3, 2010 12:58 PM (in response to Jerrold Green1)
    Hello, is there anything to try when using 10.4.11 on a G4 PowerBook? I am using Pages 4.0.3, and to get to 4.0.4, I apparently have to upgrade my OS. Pages crashes continuously, I can't print or do much of anything with it. Did manage to save one file. Not ready to upgrade the OS on the PB yet, but maybe I'll have to do that?

    Don
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • Jerrold Green1 Level 7 Level 7 (28,270 points)
    Currently Being Moderated
    Dec 3, 2010 3:16 PM (in response to Purty Pitcher)
    Don,

    The system requirements for iWork 09 state that you can run it with 10.4.11 on a G4, so I doubt that your OS version is the problem.

    I would use Disk Utility to Repair Permissions on your HD. If that doesn't do it I would suspect the iWork pref files in your user account. You can try another User Account and see if it misbehaves. If things go well in the other account, then trash the iWork .plist files in the main account and you should be in good shape.

    Jerry
    (dead)iMac G5, 10.5.8 / iMac Core 2 Duo & MBP, 10.6.5
  • Purty Pitcher Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 4, 2010 11:28 AM (in response to Jerrold Green1)
    Hi Jerry, here's what I tried:

    -Repaired permissions, no fix.
    -Created new guest account, opened Pages and tried to save a blank template; app froze.
    -Went back to my user account, trashed the Pages .plist pref, restarted, tried to save a blank template; app froze.
    -Installed iWork on my G5 PowerMac, OS 10.5.8, updated iWork to 9.0.4, and Pages (now 4.0.4) works fine.

    I can't update my G4 PowerBook to iWork 9.0.4 (Pages 4.0.4). Software update says I am up to date at version 4.0.3. Even though Apple says iWork will work on a G4 with 10.4.11, they state the system requirements for the specific update to 9.0.4 says you need OS 10.5.6 or later.

    I tried opening and saving a blank template in Keynote and Numbers on my G4 PB and both worked fine. The only one that crashes- every time- is Pages.

    Any other ideas to try? Or am I stuck to having to update my OS on the PB, which I can't do just yet, which would mean I can't run Pages?? Would there be a way to contact Apple about this?
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • fruhulda Level 6 Level 6 (14,830 points)
    Currently Being Moderated
    Dec 4, 2010 11:37 AM (in response to Purty Pitcher)
    Hi!
    If Pages doesn't work in a new user account it is probably the application that is having a problem.

    I would delete IWork and install it again. Beware you have to delete the iWork '09 folder in Macintosh > Library >Application Support. Delete them from the trash. Restart the computer. Install iWork. Update iWork through Software Update Check.
    PPC MMD (10.5.8), MBP 15", Mac OS X (10.6.5), 4 GB DRAM
  • Level 8 Level 8 (41,760 points)
    Currently Being Moderated
    Dec 4, 2010 1:26 PM (in response to Purty Pitcher)
    Purty Pitcher wrote:
    Hi Jerry, here's what I tried:

    -Repaired permissions, no fix.
    -Created new guest account, opened Pages and tried to save a blank template; app froze.
    -Went back to my user account, trashed the Pages .plist pref, restarted, tried to save a blank template; app froze.
    -Installed iWork on my G5 PowerMac, OS 10.5.8, updated iWork to 9.0.4, and Pages (now 4.0.4) works fine.

    I can't update my G4 PowerBook to iWork 9.0.4 (Pages 4.0.4). Software update says I am up to date at version 4.0.3. Even though Apple says iWork will work on a G4 with 10.4.11, they state the system requirements for the specific update to 9.0.4 says you need OS 10.5.6 or later.


    You didn't read carefully.

    When it was introduced, Apple said that iWork '09 was compatible with 10.4.1. I know that for sure that it was because I used it on this system during the full year 2009.

    It was true for original version, update v2 and update v3.

    When Apple delivered the update v4, they claimed that it was compatible with 10.5.6 and higher.
    You may check that at :

    http://support.apple.com/kb/HT4165

    The description available in AppleStore continue to say that it's compatible with 10.4.11 because the product available in the box is the original version. Same thing for the downloadable trial version which may be used for more than 30 days if we buy a registration code.

    Yvan KOENIG (VALLAURIS, France) samedi 4 décembre 2010 22:26:38
    To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !, Mac OS X (10.6.4)
  • Purty Pitcher Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 4, 2010 1:57 PM (in response to fruhulda)
    fruhulda wrote:
    Hi!
    If Pages doesn't work in a new user account it is probably the application that is having a problem.

    I would delete IWork and install it again. Beware you have to delete the iWork '09 folder in Macintosh > Library >Application Support. Delete them from the trash. Restart the computer. Install iWork. Update iWork through Software Update Check.


    I deleted iWork from everywhere on my system that I could find it, including Library>Application Support. Emptied the Trash. Reinstalled, and when I ran Software Update it did not indicate a need to update anything. So I manually downloaded 9.0.3 from Apple and installed it. Opened Pages, tried to save a blank template and it froze. Manually downloaded 9.0.4 just to see if it would install, but I got the expected warning that I need 10.5.6 or later.

    So, it's still not working. Keynote and Numbers work fine, it is just Pages. And it was weird that on the new install, Software Update did not discover that I needed to update the stock version to 9.0.3.

    Don
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • Purty Pitcher Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 4, 2010 2:08 PM (in response to KOENIG Yvan)
    KOENIG Yvan wrote:
    Purty Pitcher wrote:
    Hi Jerry, here's what I tried:

    -Repaired permissions, no fix.
    -Created new guest account, opened Pages and tried to save a blank template; app froze.
    -Went back to my user account, trashed the Pages .plist pref, restarted, tried to save a blank template; app froze.
    -Installed iWork on my G5 PowerMac, OS 10.5.8, updated iWork to 9.0.4, and Pages (now 4.0.4) works fine.

    I can't update my G4 PowerBook to iWork 9.0.4 (Pages 4.0.4). Software update says I am up to date at version 4.0.3. Even though Apple says iWork will work on a G4 with 10.4.11, they state the system requirements for the specific update to 9.0.4 says you need OS 10.5.6 or later.


    You didn't read carefully.

    When it was introduced, Apple said that iWork '09 was compatible with 10.4.1. I know that for sure that it was because I used it on this system during the full year 2009.

    It was true for original version, update v2 and update v3.

    When Apple delivered the update v4, they claimed that it was compatible with 10.5.6 and higher.
    You may check that at :

    http://support.apple.com/kb/HT4165

    The description available in AppleStore continue to say that it's compatible with 10.4.11 because the product available in the box is the original version. Same thing for the downloadable trial version which may be used for more than 30 days if we buy a registration code.

    Yvan KOENIG (VALLAURIS, France) samedi 4 décembre 2010 22:26:38


    I am glad it works for you on 10.4.1, it doesn't work for me and I am on 10.4.11. And as I have previously posted, I am aware that I cannot update to 9.0.4 on my 10.4.11 system. I actually tried it just to be sure, and got the warning that I need 10.5.6 or later. I am trying to get version 9.0.3 to work on my 10.4.11 system, which, as you noted, it is supposed to do, but Pages doesn't work. Keynote and Numbers do work, however.

    Pages, installed from the same DVD, and updated to v4 does work fine on my G5 running 10.5.8

    Don
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • Purty Pitcher Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 4, 2010 4:09 PM (in response to Purty Pitcher)
    Purty Pitcher wrote:
    Hello, is there anything to try when using 10.4.11 on a G4 PowerBook? I am using Pages 4.0.3, and to get to 4.0.4, I apparently have to upgrade my OS. Pages crashes continuously, I can't print or do much of anything with it. Did manage to save one file. Not ready to upgrade the OS on the PB yet, but maybe I'll have to do that?

    Don


    In addition to the other things I have tried from the suggestions in this thread, I did a Disk Warrior rebuild and it did not help either. Tried a TechTool Pro rebuild, which hardly seemed needed at all after DW, and that didn't help. All of these crashing issues continue to only be with Pages, the other components of iWork are working fine.

    I have tried uninstalling iWork and reinstalling the base version 9.0.0 without updating, and that doesn't work either (for Pages only). Any other suggestions or ideas? Would reinstalling the OS be something to try?

    Don
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • PeterBreis0807 Level 7 Level 7 (27,455 points)
    Currently Being Moderated
    Dec 4, 2010 4:48 PM (in response to Purty Pitcher)
    Purty Pitcher

    I suggest you do a clean install of OSX and iWork on an external Hard Drive.

    I am running my iMac from an external drive containing OSX 10.6.5. I did it to test run Snow Leopard before fully committing. Now I do not boot back into the HD inside my iMac much at all.

    I am sure that you will escape your current problems, which are extremely unusual and indicate something is seriously damaged in your installation somewhere. We can't tell where, and are taking your word that you have tried all the usual updates and reinstallations.

    At this point things can get complicated and hard to track down, so a clean start is the fastest way out of the swamp.

    Peter
    Aluminium iMac 24" 2.8Ghz, Mac OS X (10.6.5), The closest you'll ever get to there, is here.
  • fruhulda Level 6 Level 6 (14,830 points)
    Currently Being Moderated
    Dec 5, 2010 12:15 AM (in response to Purty Pitcher)
    Are you sure you deleted from everywhere? There are two Library > Application Support on the computer!
    If it doesn't anyhow Peters suggestion to start with a "clean" install of the system is the next step.
    The 4.0.4 wont work on Tiger. and isn't really what you need to resolve the problem either.

    Message was edited by: fruhulda
    PPC MMD (10.5.8), MBP 15", Mac OS X (10.6.5), 4 GB DRAM
  • Purty Pitcher Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 5, 2010 7:56 PM (in response to fruhulda)
    Well, I think I deleted it from everywhere, I deleted it from the system Library and my user Library. I used Find to try to get everything.

    At any rate, things have gone way south. I backed up my PowerBook to my external FW drive, and then did an Archive and Install on the PB, saving user settings and accounts. Went through several software updates to get everything to 10.4.11 and all the security and java updates. Restarted, repaired permissions, installed iWork, restarted, repaired permissions. But all the apps in iWork would not work. And I couldn't get other apps to work either. Appleworks would freeze just trying to open something. I am connected via Airport to my G5 and it's printers, but it would not connect to the G5 through the Network pane.

    So, I restarted from my backup FW and it is messed up as well. Appleworks freezes, and when I try to print from any app it freezes, and it won't connect to the G5 from the Network pane. When I click on connect, I get a window called AFP Connection Status and it says Looking up "G5.local." but it never connects, I just get the beachball.

    The G5 does find the Powerbook on the wireless network, and I can drag files over to the G5, but I can't print or do about anything on the G4 Powerbook.

    I didn't do an Erase and Install, because I didn't want to have to reload everything from scratch. So did I make a big mistake trying to do an Archive and Install? Or maybe there is some kind of hardware issue, bad memory or something? I'm kind of out of time to mess with this much more, but I'm definitely in worse shape than when I tried to use Pages!

    And I don't understand why my backup FW drive is not working either. I guess when I did the backup before the Archive and Install I backed up some big trouble already there? Sigh.......
    G5 dual 2.0Ghz, PowerBook G4 1.5Ghz, iPhone 3G, Mac OS X (10.5.8)
  • fruhulda Level 6 Level 6 (14,830 points)
    Currently Being Moderated
    Dec 5, 2010 9:58 PM (in response to Purty Pitcher)
    Sorry to hear you have problems. Archive and install should work fine. Have you used Disc Utility and Repaired permissions or what it is called on Tiger? Have you updated Pages / iWork? Try starting the computer while holdning down the Shift key.
    PPC MMD (10.5.8), MBP 15", Mac OS X (10.6.5), 4 GB DRAM
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