Can receive Facetime calls but cannot initiate Facetime calls

Question

Level 1

6 points

Can receive Facetime calls but cannot initiate Facetime calls

Hi,

As above, I am having trouble initiating Facetime calls even though I can receive them. I am using the latest software (4.2.1), have restored the phone and reactivated the iPhone and have reset all settings (General < Reset < Reset all settings). I have forwarded the ports specified by Apple for Facetime in my router and have UPnP enabled.

I should say that occasionally I can make a Facetime call successfully, but usually it rings indefinitely, or gets to the 'connecting' screen and then hangs indefinitely or disconnects after a while.

I only use Facetime to call my g/f and she has done the same steps to troubleshoot as me on the iPhone with the latest software/resets etc. (but I don't know anything about her router).

Is it possible I cannot make calls to her because of a problem on her side (even though she can make calls to me), or is it likely to be an issue with my connection?

Thanks,
Brophs

iPhone 4, iOS 4

Posted on Dec 1, 2010 9:28 AM

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Answer 1

Dec 1, 2010 9:29 AM in response to Brophs

You have to be online on the cell network to make a Facetime call - although the call connection used wifi, it does need to send a text to be able to set up the call so you need both running.

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Answer 2

Brophs Author

Level 1

6 points

Dec 1, 2010 9:35 AM in response to Graham Outterside

Yep, we both have perfect cellular coverage so I don't think it's that.

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Answer 3

Dec 1, 2010 9:36 AM in response to Brophs

Lots of issues with Facetime calls here in the forum at the moment - maybe the servers are down/overloaded etc.

No more ideas from me sorry !

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Answer 4

Brophs Author

Level 1

6 points

Dec 1, 2010 9:50 AM in response to Graham Outterside

Thanks anyway, Graham.

One other symptom to report. Sometimes when I call her my phone can be 'dialling' for a minute or more, but she doesn't receive the call at all, despite the fact my phone is making the dial tone and seems to attempting to dial her.

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Answer 5

Dec 1, 2010 9:52 AM in response to Brophs

No idea I'm afraid - I have a 3GS

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Answer 6

Dec 4, 2010 10:31 PM in response to Brophs

Posted: Nov 25, 2010 5:17 PM

If your facetime does not work and you don't see the facetime button when you try to initiate a call try texting yourself. Sometimes your phone company has deactivated your text messaging when you hook up your new Iphone 4. Phone them and get it reactivated and it will work. You need three things to activate facetime. 1. Cell phone service (naturally) 2. connection to a router (wifi) and 3. text messaging that works. A text message is sent to complete the connection.

Have a great day and enjoy facetime.

Wayne Howkins

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