9 Replies Latest reply: Sep 26, 2015 6:42 AM by avgappleuser
Bander33 Level 1 (0 points)

i have reset my ipad by erasing all data and settings. while it was re-booting after it finished the restore it stays on the apple logo boot screen. i'm on version 3.2.0 and i didnt want to upgrade to 4.2.1
I didnt backup the Ipad as I got a nwe pc.
I tried to restore it but I keep getting an unknowen error

any help regarding the boot screen or do i have to upgrade and lose my emails and pics


Dell Alien Wear, Windows 7
  • Bailey27 Level 1 (0 points)
    I would be very grateful if someone can help me - I attempted to update to 4.2 yesterday and after it taking literally all day to back-up on itunes - I woke this morning to find that it finally says the Ipad should be on v4.2. However all I see is an Apple logo and a progress bar. Nothing i happening and I have attempted to reset using sleep and go home buttons, but this has merely reset the progress bar back to the beginning. Arrggghhhh. Can someone please help.
  • Moonlightcrow Level 1 (0 points)
    If you reconnect to itunes and download anything that started and didn't finish, typically iBooks at present, finish the download and all should be well. Worked for me.
  • loizielicious Level 1 (0 points)
    I also have the same issue with my iPad. I tried to restore it using erase all data and settings and then it got stuck with the apple logo. I tried doing the recovery mode but all I get from iTunes is a message that says I should restore and update the ios (which is weird 'cause I have 4.2.1/latest ios already). Now I'm trying to download the firmware first before doing the recovery mode again.

    I do hope I get it right this time.

    Please help me! Please...
  • dazza74 Level 1 (0 points)
    hi guys try this work for me on a hard reinstall after apple logo hung..............

    1: connect iPad USB wire to yr computer
    2. Turn iPad off by holding power n home buttons.
    3. Whilst holding home button, reconnect iPad to computer ( keep holding home button till u see image of iTunes n the USB cable on the iPad .
    4. iTunes must be turned on.iTunes will automatically prompt u to restore.

    its a bit fiddly but it worked
  • Spennig Aisling Level 1 (0 points)
    dazza74 you just made my night. it's a bit of a pain to do the plugin while holding home, but the steps went perfect. I'm waiting for itunes to restore and get me working again now.

    I'm miffed, too, because I think I lost my backups when I followed Apple's lil "oh reinstall iTunes" troubleshooting, but oh well. I'll cope, I suppose.

    Thanks so much for your post!
  • matt_sanchez Level 1 (0 points)
    Dazza74 YOU ARE THE MAN
    I thought i had bricked my Ipad.
    Your instructions worked just right.
    Thank you for posting!
  • Javed_YVR Level 1 (0 points)

    I am stuck in same situation. And because of having tried too much my ipad battery has drained out. Now It would not charge at least using the USB from the laptop nor using the iphone charger. I wish they had two physical ports on the ipad. One for charger and another for usb.

  • Briansyddall Level 5 (5,935 points)


    The usb ports on your PC have not got enough power

    To charge an iPad battery

    You need to use your iPad charger 10/12 Watt

    Leave on charge for 1/2 hours

    Then turn ipad off

    Connect lead to USB on your PC

    Then hold down power button on iPad Don't let go

    Connect lead to iPad keep power button pressed

    Down until PC sees ipad.

    You may need to do this a few times before it works.


    Brian uk

  • avgappleuser Level 1 (0 points)

    You have to downgrade to 8.4.1. Outlined the steps below.

    Step 1 - Backup your pictures! Even though you can't get to your phone and use it you should still be able to backup your pictures

    Step 2 - Download IOS 8.4.1 for your iPhone or iPad from this site (Choose the right one for your model) -->https://ipsw.me/8.4.1

    The file was taking a while to download for my phone so I searched the filename on Google and downloaded from Mega.

    Step 3 - Reboot phone into DFU mode - hold down power button and home button - when it reboots let go of power button - still hold home button

    At this point it will ask you to connect your phone to iTunes - will have to connect phone to the computer.

    Step 4 - Hold down the Option (Mac) or Shift (Windows) and and then click restore.

    Step 5 - Browse to the 8.4.1 file you downloaded and select it. This should restore to the previous IOS version. Note: This will wipe phone.

    Step 6 - Restore from backup. Hope that you backed up before attempting to update.

    works for me, my ipad came back to life few minutes ago