1 Reply Latest reply: Dec 1, 2010 9:36 PM by John Guo
rmacbookuser Level 1 Level 1 (0 points)
I have a white macbook bought 8 months ago in the UK. I now live in Canada and am unsure about warranties since I've moved, so I thought I would check this out for help first. I'm about a three hour drive from the nearest genius bar too.

I have been using the battery fine since I got it, and then today I accidentally pulled out the cord to the plug like I've done thousands of times (magnetically attached). Instead of just going straight onto batter (which was fully charged), my macbook just shut down completely. Once I started it again, it now reads: Condition: replace now in the battery icon. I've unplugged it a couple of times to see if it will crash again and it doesn't, but I'm still concerned.

I'm not sure what the problem is, it's relatively new and I don't know enough about macs to help myself all that much. It's very sudden because it had read Normal in the battery area until today. I've read some other posts and they didn't really answer this, so I'm seeing if anyone can help.

Here's the information from the Power area:
Battery Information:

Model Information:
Serial Number: 9G00307DW9LCA
Manufacturer: DP
Device name: bq20z451
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0103
Hardware Revision: 0002
Cell Revision: 0119
Charge Information:
Charge remaining (mAh): 5361
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 5364
Health Information:
Cycle count: 79
Condition: Replace Now
Battery Installed: Yes
Amperage (mA): -464
Voltage (mV): 12455

System Power Settings:

AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Current Power Source: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 2
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes

Hardware Configuration:

UPS Installed: No

AC Charger Information:

Connected: Yes
ID: 0x0100
Wattage (W): 60
Revision: 0x0000
Family: 0x0085
Serial Number: 0x008cbfd9
Charging: No


I would appreciate any help or suggestions to fixing this or finding out what's going on! Thanks in advance

Macbook White, Mac OS X (10.6.3)
  • John Guo Level 5 Level 5 (5,265 points)
    From what I remember when I was working for Apple, you are able to get the computer fixed under Apple's warranty programme when you are in another country. I would call that Apple Store to confirm but I'm almost certain. Also since you got the computer for only 8 month then it should still be under the OEM warranty and Apple should replace it for free. Also, call them to let them know if your MacBook has the build in battery since that will take longer to fix.