1 Reply Latest reply: Dec 2, 2010 12:23 AM by Shawn P.
babiecatz Level 1 Level 1 (0 points)
i just got a new ipad and am trying to download some apps. although i previously had an apple id, i never really used itunes. when i try to log in, i get the message "to use this apple id you must first login to the my info web page then provide additional security information." it takes me to the My Apple ID page, i log in, but i can't figure out what "additional security information" it needs me to update. i've tried updating and saving everything but it still won't work. what do i need to do?
  • 1. Re: unable to log into itunes
    Shawn P. Level 1 Level 1 (20 points)
    Hi babiecatz,
    Usually when this happens they are looking for the 3 digit security number that is on the back of whatever card you are using for your account. I would retype your account data and update it, if this does not work contact ITunes support. I hope this helps!