iPhone sync conflict

Question

Level 1

4 points

iPhone sync conflict

Since installing the latest software update on to my iPhone I have had a problem with syncing. I didn't have this problem before.
I get a pop-up from 'conflict resolver' saying there are 468 conflicts between my outlook calendar and iPhone. However, when I try to go through these, it always fails with an error message 'Cannot access Conflicts: Unable to retrieve conflict information from the sync server. Please try again next time the conflict resolver window is presented'. This happens every time and I am not able to complete resolving the conflicts.
Does anyone have any ideas of how to resolve this?

iPhone 3Gs, iOS 4, Software version 4.2.1

Posted on Dec 2, 2010 12:04 AM

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Answer 1

Jan 13, 2011 3:00 PM in response to jimbob5941

I lied. Cut the note down really small and it worked for a couple of days and now it's happening again. Don't use mobile me anymore but it's still wonky. Was thinking about converting fully to Apple but don't think so now. Still waiting for an answer!

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Answer 2

Jan 26, 2011 3:46 PM in response to tdebat

R u serious??? Cant believe that. I ended up losing all my notes as one overwrote the either and it is so much pain that I've lost them. And I know I should know better etc. We can't be the only ones with this prob - I'm a fairly std build/setup

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Answer 3

pgk2008

Level 1

23 points

Jan 28, 2011 8:29 AM in response to Lazosh

Same problem here, trying to sync iPhone 4 and iPad to Outlook 2010. I tried resetting sync history, and replaced all calendar data on both the iPhone and iPad with the data on my PC. The problem persists.

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Answer 4

JMHobbs

Level 1

5 points

Jan 29, 2011 8:03 AM in response to KiltedTim

I use both my iPhone and iPad when I am mobile, thus I would need to manually update my PC with information from both devices in order to select the option to have the PC update the devices. Umm not a practical solution for me, I really need sync to work....

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Answer 5

KiltedTim

Level 10

203,728 points

Jan 29, 2011 2:50 PM in response to JMHobbs

You should only have to force replacement of the info on each device once. After that, you should be able to sync away without problems. I do the same thing. The problem is, for some reason the system believes the data has changed in multiple locations and needs you to pick which one is correct.

If you have a Mac, you can re-set the sync services database to correct the problem. On a PC, I'm not sure where the equivalent would be.

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Answer 6

Jan 31, 2011 8:07 PM in response to Lazosh

I also had the same problem that there was something conflicting with my iPhone 4 syncing. I happened to fix mine incidentally. I installed a video card to replace my on-board GPU ATI HD 4200 with an Nvidia GTX 460.

What prevented my system from syncing was the Catalyst drivers for my on-board GPU. After I disabled the ATI GPU and the catalyst drivers, I noticed that my iPhone started syncing (miraculously at that time) to my desktop while charging it. I then tried enabling the drivers and plugged my phone in... No sync.

Just sharing my experience. See if you guys have a program called Catalyst Control Center. If you do, you did have the same problem as me.

and oh btw... don't disable/uninstall it right away.

Message was edited by: kamizerox

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Answer 7

KiltedTim

Level 10

203,728 points

Feb 2, 2011 1:33 PM in response to kamizerox

Interesting. It's not actually conflicting with the iPhone, though, it's conflicting with your USB/Chipset drivers.

The iPhone doesn't care one way or another about drivers on your machine. If disabling/uninstalling allowed it to work, they there is an incompatibility between your video card and your motherboard drivers. You may want to check for updates from your motherboard manufacturer.

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Answer 8

Mar 13, 2011 4:12 PM in response to KiltedTim

The solution I found at least for now is:
1. Connect device to computer
2. Open iTunes
3. Select your device listed on the left side panel
4. Select Info on the top menu bar
5. Scroll down to advanced and under "Replace information on this iPhone"
6. Select the items you want replaced
7. Select apply

Caveat: this should work temporarily, but what happens at least on my computer sometimes is that iTunes will de-select the conflicting items I've asked to be replaced and then present the problem again. This is an iTunes glitch that needs to be fixed by Apple. I hope this helps you though.

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Answer 9

THG3rd

Level 1

0 points

Mar 23, 2011 5:04 PM in response to JMHobbs

I have had the same sync problems with both my iPhone and my iPad for months now. Following advice on this forum, I tried to completely replace my iPhone Contacts by forcing them from my PC using the advanced tab on iTunes. But rather than copy my good data on my PC into the phone, it replaced the good data on my PC with the bad data from the phone. This is the second time that this has happened and I only tried it again after being advised in the Apple Store that this was now a foolproof solution to this problem. This is a serious defect in the utility of these devices.

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Answer 10

Miam85

Level 1

8 points

Jul 15, 2011 8:20 AM in response to Counselor68

The aggravating issue is that this is an iTunes issue and yet they want to charge to fix it??? Now that is what I call SUPPORT from "The Man." (to quote John Stewart)

Anyway, I like most users with this problem am looking for the answer, the update that will permanently fix this problem that haas been reported for years. I am amazed that this is still an issue.

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Answer 11

Jul 26, 2011 4:28 PM in response to Miam85

This is doing my head in - my phone and pc just aren't synching anymore. Calendar is way skew so I'm now doing the pen and paper thing and carrying a diary around. I'm tempted to get big hair, a white suit and a walkman with duran duran playing on it

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Answer 12

Aug 21, 2011 6:57 PM in response to Lazosh

Hi All. Same problem here. 😠 I keep getting conflicts between my iPad and iPhone in the Contacts area. I tried turning off syncing with Outlook and it still says there is a problem.

I think this is getting close to a "Class Action Suit" if Apple does not step up and fix this issue.

What do you all think?

Thanks

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Answer 13

Sep 14, 2011 5:33 PM in response to Disney1Fan

Too bad recent Supreme Court decisions will effectively eliminate Class Action Suits. They ruled, 5-4 naturally, that if a contract or agreement, or any such thing exists with an arbitration clause you CANNOT join a class action. The half dozen companies that don't have this certainly will very soon. Thank you W for Roberts and Alito.

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Answer 14

Sep 23, 2011 9:25 AM in response to Lazosh

I am having the "outlook and iPhone sync error on both my iphone and iPad. I have spent over 20 hours on tech support...and their final solution...reformat iPad...reformat iPhone...reformat computer...in that order!!!

APPLE *****!!!!

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Answer 15

captino

Level 1

0 points

Oct 14, 2011 2:56 PM in response to Lazosh

If you have a PC: Two things finally resolved it, not sure which worked - maybe both needed. I went in and reset my synch history, and I also overrote my contacts with my Outlook file -- a one-time sync. That ended the messages.

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