5 Replies Latest reply: Dec 9, 2010 5:18 AM by jeffchan00
Sam Pemberton Level 1 Level 1
Hi everyone, i bought a wireless keyboard (aluminium model). But it wont pair with my older 2.4ghz iMac or my relatively new MacBook Pro.

Iv tried most methods iv seen on help forums including:
— Trashing the bluetooth plist
— Resetting the PRAM (multiple times)

But nothing seems to work. It finds my keyboard but when it says pairing it fails and shows the error "The pairing attempt was unsuccessful. Make sure your keyboard is in range of the computer (it is), turned on and discoverable (it is)."

Any idea why this might be?
Sam

13' Macbook Pro & 20' iMac, Mac OS X (10.6.4)
  • Hibernian56 Level 1 Level 1
    expertise.macosx
    Mac OS X
    Same thing here, I changed the batteries and suddenly nothing works to connect. The keyboard shows up as "xxx's keyboard", when I try to connect it just reports "the device is refusing the pairing attempt", and thats it.

    From the feedback it seems that the keyboard has a memory, which we need to reset, this is inside the keyboard itself, but how is this done.

    Are Apple trying to say that if you buy a keyboard you can ONLY use it with one machine, and if it stops working with that machine, buy another one?

    I have wasted several hours now, I am writing this on a friends laptop because I don't have a keyboard.

    <Edited by Host>
  • Barry Hemphill Level 8 Level 8
    expertise.peripherals
    Peripherals
    Hello Sam:

    Try resetting the SMC (instructions in knowledge base articles). Sometimes that works. If that does not work, delete the KB in system preferences, and restart. The setup assistant should open and begin pairing process.

    Barry
  • Hibernian56 Level 1 Level 1
    expertise.macosx
    Mac OS X
    Barry,

    This seems to be the standard response, it doesn't work. Can we get a genuine fix for this.

    < Edited by Host >
  • jeffchan00 Level 1 Level 1
    I just have the same problem a few days ago. After searching on internet, there is a very simple way to solve the problem.

    While setting up the connection for your keyboard, search by "Any devices" (don't choose "keyboard". In the option, choose the one that allow you to input passkey manually. Input "0" when prompt for input passkey. Thus, when the mac and keyboard try pairing, it will prompt you to input "0" on your keyboard. Do so and you will get it done.

    Hope this can help.
  • jeffchan00 Level 1 Level 1
    Here is further very useful information (especially at the end of the page)

    http://support.apple.com/kb/TS3048#8