Product arrived unserviceable- Apple refuse to swap
Purchased two iPhone 4's - one for my wife and the other myself. As normal, plugged them into our appropriate computers. All was well until a month later we went away and needed to recharge via the apple mains charger. The charger did not work and we were left with two iphones and an iPdad we couldnt use because of flat batteries. Checked with an Apple reseller, who confirmed that the newly unwrapped charger was at fault.
Phoned Apple and spent 2 hours on the phone with every question an attempt to wriggle out of their responsibilities. It must me Belkin, l must have dropped it, perhaps l had dropped it in water. Eventually, given a repairers (incorrect) phone number. Then spoke with Apple Aus who initially wanted to make me 'happy'. Given the correct number of Apples NZ repairers who explained that they would have a look at the charger but it would require me to pay a bond incase l had somehow damaged the charger by dropping it in water. At this point (3 hours on the phone) l rephoned the Apple Aus and left a msg on the operatives phone. 5 days later l am still awaiting a reply.
I own a G5, iMac, Powerbook G4, iPad, 2 x iPod Nano 6th gen, iTouch.
Ironically, my wife and l were looking at the Macbook Air with a view to buying her one, but given the complete lack of after sales assistance it seems to risky if it were to arrive faulty.
Phoned Apple and spent 2 hours on the phone with every question an attempt to wriggle out of their responsibilities. It must me Belkin, l must have dropped it, perhaps l had dropped it in water. Eventually, given a repairers (incorrect) phone number. Then spoke with Apple Aus who initially wanted to make me 'happy'. Given the correct number of Apples NZ repairers who explained that they would have a look at the charger but it would require me to pay a bond incase l had somehow damaged the charger by dropping it in water. At this point (3 hours on the phone) l rephoned the Apple Aus and left a msg on the operatives phone. 5 days later l am still awaiting a reply.
I own a G5, iMac, Powerbook G4, iPad, 2 x iPod Nano 6th gen, iTouch.
Ironically, my wife and l were looking at the Macbook Air with a view to buying her one, but given the complete lack of after sales assistance it seems to risky if it were to arrive faulty.
iphone 4, iOS 4
