Can't add Optimum Online email account on iPad iOS 4.2

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Level 1

62 points

Can't add Optimum Online email account on iPad iOS 4.2

I have an email account with Optimum Online. This account - a POP account - works fine on my Mac and my iPhone. Since upgrading to iOS 4.2.1 on my iPad, I can't get or send email on this account. I tried deleting the account and adding it back, and now I can't add it back. First it tells me that SSL doesn't work with my SMTP server, then it fails to verify the account with the POP server.
I went on the webmail for Optimum Online to verify that I have the correct password, and I do.
Next I tried to add this account to my son's iPad, which is also running iOS 4.2.1, and which runs various POP and IMAP accounts without a problem. I was unable to add the account to his iPad either, which has had no other problems with 4.2.1.
I also tried this while connected to wifi as well as when connected to 3G with good signal.
This tells me that my iPad is OK, but that there may be an issue with Optimum Online POP accounts and iOS 4.2.1 for iPad. I was able to add this account to my iPhone running iOS 4.2.1.
Any suggestions? This is very frustrating.

iPad, iOS 4, 64GB 3G/Wifi

Posted on Dec 2, 2010 12:42 PM

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Answer 1

lllaass

Level 10

210,423 points

Dec 2, 2010 4:27 PM in response to Andrew Lipka

Have you looked at the support page for the email provider?

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Answer 2

Andrew Lipka Author

Level 1

62 points

Dec 2, 2010 6:14 PM in response to lllaass

I have and it has no helpful information.

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Answer 3

Dec 4, 2010 1:35 PM in response to Andrew Lipka

hey did you ever get an answer to this question? we're having the same problem with my wife's new iPad. i have optimum mail on my iphone and home systems but can't get it to work on the iPad....

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Answer 4

Dec 7, 2010 6:53 AM in response to Andrew Lipka

Here's the settings that should work for you. Go to Mail, Contacts, Calendars in the Settings panel and select your account to see its information.

First, make sure that your Incoming Mail Server is set properly. If your email address ends in @optimum.net, then set your Incoming Mail Server to "mail.optimum.net". If your email address ends in @optonline.net, then set your Incoming Mail Server to "mail.optonline.net".

Confirm that your username and password in the Incoming Mail Server fields are correct.

Then to go Outgoing Mail Server and set your primary Outgoing Mail Server Host Name to "mail.optimum.net" or "mail.optonline.net" (depending on your email address as above). Make sure your User Name and Password are correct. Turn "OFF" the "Use SSL" function. "Authentication" should be set to "Password", and "Server Port" should be set to 587.

With these settings, it should work properly. Let me know if it doesn't work for you.

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Answer 5

cdpatten

Level 1

0 points

Dec 16, 2010 7:37 PM in response to stevehoff

I just upgraded to iOS 4.2.1 and now I can't add my Roadrunner account... It works find with my wife's iPAD running 3.2.1. The main problem seems to be that there is no way to access the "advanced" settings in 4.2.1 such as the server port. That is, I can see where to change the server ports in 3.2 but not in 4.2. Any ideas?

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Answer 6

Jan 22, 2011 10:18 PM in response to stevehoff

I've found that setting the SMTP port to 25 and Authentication to "None" works

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Answer 7

Apr 26, 2011 2:09 PM in response to Andrew Lipka

Hi there,

I am a recent owner of iPad 2. Apparently Optimum doesn't support IMAP, only Pop3. I have been able to load up Optimum account correctly, but NOT with server 587, but with server 110.

Victoria

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Answer 8

May 13, 2011 8:05 PM in response to victoriafrommontvale

I think Victoria is on the right track. I personally had the inverse problem, using port 587 I was able to send Optonline mail but I couldn't receive it. Taking Victoria's cue, I kept the outgoing port set to 587 but concatenated ":110" to the end of the incoming mail server name (mail.optonline.net:110). Now I can receive AND send mail. I suspect the iPad mail client assumes the port number is the same for both incoming and outgoing mail.

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Answer 9

Jun 22, 2011 6:54 PM in response to matthewfromfairfield

I changed the optonline port to 25 and I can now SEND but I can no longer receive. I use my business server to receive and optonline to send.

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