Skip navigation

Can't add Optimum Online email account on iPad iOS 4.2

11178 Views 9 Replies Latest reply: Jun 22, 2011 6:54 PM by Richard Sohanchyk1 RSS
Andrew Lipka Level 1 Level 1 (60 points)
Currently Being Moderated
Dec 2, 2010 12:42 PM
I have an email account with Optimum Online. This account - a POP account - works fine on my Mac and my iPhone. Since upgrading to iOS 4.2.1 on my iPad, I can't get or send email on this account. I tried deleting the account and adding it back, and now I can't add it back. First it tells me that SSL doesn't work with my SMTP server, then it fails to verify the account with the POP server.
I went on the webmail for Optimum Online to verify that I have the correct password, and I do.
Next I tried to add this account to my son's iPad, which is also running iOS 4.2.1, and which runs various POP and IMAP accounts without a problem. I was unable to add the account to his iPad either, which has had no other problems with 4.2.1.
I also tried this while connected to wifi as well as when connected to 3G with good signal.
This tells me that my iPad is OK, but that there may be an issue with Optimum Online POP accounts and iOS 4.2.1 for iPad. I was able to add this account to my iPhone running iOS 4.2.1.
Any suggestions? This is very frustrating.
iPad, iOS 4, 64GB 3G/Wifi


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.