Ichat - getting started for first time NOT Working ..please help

I opened the Ichat application for th every first time today. When I open the app a box pops up and asks you to enter your user name and password and with which type of account you want to log in with, etc. First, I chose my mobile me account ( I also have a mac.com account and teh same thing I am going to describe happens with it as well for it is not an apple id dependent problem). I do so and click continue. The next screen comes up in the box and it is titled " encrypted ". Then in the box it says you are now ready to use ichat" . At the bottom of the box it says click done to begin using ichat.

Thus, is my problem. There is no "done" option to click on. The only button options to click on are: "learn more" , "go back" or "continue" . If I click "continue" nothing happens and I cannot do anything or begin using ichat. If I like "learn more" nothing happes at all - thus, the same result as clicking "continue". If I click back it will goto the previous screens but nothing changes.

Has anyone experienced this before? It seems strange and odd for an apple software to be so deleterious. How do i fix it so I can use iChat?

Any help is greatly appreciated. Thank you in advance. Jenna

Mac book5, 1 2.4GHz intel core 2 duo, Mac OS X (10.5.8), running Mac os x version 10.5.8

Posted on Dec 2, 2010 9:13 PM

Reply
9 replies

Dec 3, 2010 11:23 AM in response to jennandmacie

Hi

Welcome to the  Discussions


Unfortunately although very rare some people do find that iChat does this.

Do this first.
Open your Home Folder (Little House icon)
Go to the Preferences Folder within and then find all the com.apple.iChat(xxx).plist items and delete them.

Try iChat again.

You should see several Start Up Screens.
1) A Welcome Screen.
2) A Valid AIM name (Includes options for MobileMe and @mac.com as well as AIM) plus confirming your Name (Your name maybe Prefilled from the Address Book)
3) the Bonjour Enable (or not) screen.
4) The Jabber option (Includes GoogleTalk) This Screen includes options to change Server Names and Ports under the text fields for the Jabber ID.
5) A Video Preview pane. (You can use this to take a Snapshot for your Buddy Pic)
6) a Details of Accounts you have set up screen.
7) the Done Screen.

More on this with Pictures here

If this does not work we may have to get you to Reinstall iChat.
How much work this entails depends how far your OS has been updated above the Install Disk Level.

Could you tell me what OS version the Install Disk is (What came on your Computer when new) ?
And what OS level you are currently using ?

User uploaded file

7:23 PM Friday; December 3, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Dec 3, 2010 12:48 PM in response to TildeBee

Hi ~Bee,

I have no problem Logging in.

I see about the same number of regular iChat on line people as I normally do, although now you mention it my Level 4 Group may be a little low on numbers.

This will not effect the Original Poster's issue though.

User uploaded file

8:48 PM Friday; December 3, 2010

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Dec 5, 2010 8:34 PM in response to Ralph-Johns-UK

Ralph,

Thank you for the kind welcome.

The only house icon that I have is in the left side bar when I open the finder. It is labeled "jenna". If I open that up I do not see a preferences folder. The only folders available to me when the house icon is highlighted are the following:desktop, downloads, documents, mp3, music,pictures, sites, public, library and movie.

Am i looking in the wrong place? Please advise and thank you for your help. Jenna

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Ichat - getting started for first time NOT Working ..please help

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