3 Replies Latest reply: Dec 9, 2010 7:29 PM by Jrh2119
ebest2000 Level 1 Level 1
my iphone 4 has not been able to connect to itunes or the app store since latest upgrade 4.2.1... a msg pops up sometimes and says cant connect to itunes... other times it shows a window that says cant find itunes on your computer (which is odd cause its a phone!) and has a button to download itunes--what?....... HELP!

macbook, Mac OS X (10.6.5), iphone 4
  • sn4p2k Level 4 Level 4
    to be honest these are the solutions that may or may not work..

    first thing I would try is rebooting the phone by holding the sleep/wake button and home button for 15 seconds until you see the white apple logo

    if that doesn't work I would restore from backup and if that doesn't work I would restore as new if all else fails take it to your closest apple store they may replace the phone for a working one.
  • GasmanZ06 Level 1 Level 1
    My iPhone 4 is doing the same thing. I've restored it twice (not from new) and it works fine for a day, but then screws up again. Plan on taking it too apple store soon.
  • Jrh2119 Level 1 Level 1
    I have the same problem nobody at Apple Store could help. iPad has same issue will not download App updates and cannot connect to the iTunes or App store