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krbusby

Q: Apple Optical Drives Very Poor.

I'm just so very annoyed about the magnitude of discs I've had to chuck. Apple optical drives are certainly crap.

The disc can’t be burned because because communication between the computer and the disc drive failed (error code 0x80020022).

Apple optical drives seem to be of very poor quality. Has anyone had great success with them? I'm very curious to find out. Maybe I'm the exception.

MacBook White 2.1GHz Duo, Mac OS X (10.6.5), 6Gig Ram

Posted on Dec 3, 2010 5:04 PM

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Q: Apple Optical Drives Very Poor.

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  • by krbusby,

    krbusby krbusby Dec 5, 2010 4:00 PM in response to a brody
    Level 1 (22 points)
    Dec 5, 2010 4:00 PM in response to a brody
    Wow. All I can say to that is read my posts. Very clearly stated that I've tried several manufacturers, speeds and only quality software. So no, it's not an end user issue and the Mac Geek Gab by Mac Observers is highly professional. http://www.macobserver.com/
  • by a brody,

    a brody a brody Dec 5, 2010 7:43 PM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 5, 2010 7:43 PM in response to krbusby
    Yes, I agree normally Macobserver is quite professional, more so than some of the others. Still which posts are you discussing? As I say, I don't have time to dig through several forums to find posts. You just gave us the opening link.
  • by a brody,

    a brody a brody Dec 6, 2010 3:11 AM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 3:11 AM in response to krbusby
    It is one thing to have an opinion based on fact, it is another to speculate based on hearsay.
    It is one thing to automatically believe because you and a few others appear to have a systemic issue that it is a systemic issue that one must look for one at all costs, it is another to try to identify what may be causing your issue. This is a troubleshooting board. If you believe there is nothing technically you could have done the issue after analyzing the issue close up, then call AppleCare calmly to discuss why you believe this is the case. We as end users can only point out the flaws in certain opinionated thinking and where it borders on hearsay, and how to identify what may have caused your issues. Don't you think it would be a lot more productive to discover why, instead of always assuming that Apple is to blame?
  • by krbusby,

    krbusby krbusby Dec 6, 2010 8:23 AM in response to a brody
    Level 1 (22 points)
    Dec 6, 2010 8:23 AM in response to a brody
    You really don't say anything new, do you. We've all moved on. You may have the last word, no matter how redundant so reply to this post then move on to something else. You haven't made a new point since you first started flapping your gums.
  • by a brody,

    a brody a brody Dec 6, 2010 8:43 AM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 8:43 AM in response to krbusby
    Neither have you.

    Without details about your issue, we might as well assume all you want to do is complain, complain, complain. That's not productive for any discussion.

    Message was edited by: a brody
  • by a brody,

    a brody a brody Dec 6, 2010 9:00 AM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 9:00 AM in response to krbusby
    OK, I didn't see this post:

    iBook G4 sound balance issue... never resolved.


    "never" implies all machines have this issue, because it is a nul argument. I've seen plenty of iBook G4s whose sound balance is not an issue.

    MacBook White stains easily... Apple says we all have dirty hands


    This as a matter of fact has been addressed by at least some stores. They have been known to replace some cases.

    MacBook White casing cracks... Apple says we don't know how to open and close our laptops


    They have been known to replace some cases in some stores.

    Defective main-boards... Apple says plenty, none of it productive until finally a recall was issued


    What's your complaint if there is a recall? In fact, Apple's recall if you call it that is stepping above and beyond its call to duty, since some users are known to do something really bad, which is trip over their cables, or try to pull cables out or push them in at an angle. The USB ports on the mainboard as well as Firewire ports both have fiberglass circuitry that can easily get broken by improper plugging or unplugging of cables. With the warranty itself only covering Apple defects, whenever a logicboard is replaced at AppleCare's expense, there is always a bit of benefit of doubt given those users. OK, maybe you are complaining that it isn't consistantly administered. Well if a user comes in shouting and angrily blaming Apple, how likely do you think the technician is going to believe the user is not at all at fault, if they can't control their temper? How much more likely are they going to get the benefit of the doubt. Now if that's not you, and you still didn't get service, well, that might be subject for customer relations. But understand, when you deal with hearsay about issues, you don't know what the actual interaction was between the user and the technician. So you can't guarantee that there wasn't some obvious point that the user made it look more easy to blame than not.

    We can't really guess Apple's policy here, since Terms of Use here forbid us from doing so. We can though see it from our own understanding of the bigger picture. And maybe it might help if you did too.

    iPhones, poor reception... Apple says we're holding them wrong


    Apple did offer covers for the iPhone to help in reception issues.

    And back to your Google search, remember it is a weighted search. You look for complaints, you'll see mainly complaints. You look for success, you'll see mainly success. Its when you read the consumer advocacy magazines, and you see how profitable Apple is, that it is really hard to believe they aren't looking out for quality. Sure there are mistakes, but they are not as systemic as you make them out to be. I've seen no evidence that they are.
  • by krbusby,

    krbusby krbusby Dec 6, 2010 9:38 AM in response to a brody
    Level 1 (22 points)
    Dec 6, 2010 9:38 AM in response to a brody
    OMG dude!

    Ok, ok you win! You are a dead wrong about everything in your last post but ok, ok! Can you get on with your life now. How many last words do you need.

    Yes, you've managed to annoy me to the point where I will never bring up anything but pleasantries to Apple because you just won't use your head and listen to reason. I have never seen anyone type so much that says so little.

    You win! I'm out!

    I've moved on to a real Apple forum where people speak their minds and issues are resolved and no one is censored. Sheesh!
  • by a brody,

    a brody a brody Dec 6, 2010 10:13 AM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 10:13 AM in response to krbusby
    I'm not asking for "pleasantries." I'm asking that you take a moment to examine your own problem, and not use it as an excuse for blaming others for that which you can't control. I'm asking that you not use other's blaming to assume that your issue is the same.

    If you replace your optical drive and it works better, it says either the drive got dusty, or its mechanism was failing. But that does not mean that the drive in question is systemically faulty. It just means your drive had a bad experience.
  • by krbusby,

    krbusby krbusby Dec 6, 2010 11:42 AM in response to a brody
    Level 1 (22 points)
    Dec 6, 2010 11:42 AM in response to a brody
    Every time I give you the last word you hit me with more flame bait. I guess that's how this is supposed to work.

    It's quite simple. I've been very clear. I am under Apple Care so I don't give a rats bum about my drive because I get a new one for free. This is my second Apple product, btw, that had exactly the same brand of drive fail, but that one had no Apple Care.

    The jest of the forum topic has long since been about the truth and the people who can't help themselves but deny the truth.

    Deny it all you want... the drives are of less quality then Apple usually puts into their products. Denying this would be like acting as if I were the first person to bring up White MacBook cracks.

    I find you attitude completely unhelpful and you have contributed zero information to the subject.

    Flame away, you just look kind of pathetic now.
  • by a brody,

    a brody a brody Dec 6, 2010 12:01 PM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 12:01 PM in response to krbusby
    It's quite simple. I've been very clear. I am under Apple Care so I don't give a rats bum about my drive because I get a new one for free


    Oh, well if you had made that clear in the beginning, and not distracted us with the blame, I most likely would not have said anything more about it.
  • by krbusby,

    krbusby krbusby Dec 6, 2010 12:07 PM in response to a brody
    Level 1 (22 points)
    Dec 6, 2010 12:07 PM in response to a brody
    lol From my second post

    "Yawn, will have a new drive installed next week. "
  • by a brody,

    a brody a brody Dec 6, 2010 12:48 PM in response to krbusby
    Level 9 (66,876 points)
    Classic Mac OS
    Dec 6, 2010 12:48 PM in response to krbusby
    Didn't say whom would install it. With all the pointing fingers, it sounded like you were going to do it on your own at your own expense, and were upset that you would have to. Sure it would have been nice had Apple gotten it right the first time when they sold it, but irregular errors happen in manufacturing. Be glad Apple will correct their own mistake. You acted like Apple wasn't even willing to do that. We can not read minds.
  • by b leo,

    b leo b leo Dec 7, 2010 1:28 AM in response to krbusby
    Level 1 (135 points)
    Dec 7, 2010 1:28 AM in response to krbusby
    Guys, relax. This is a technical forum, and users responses to questions are merely personal opinions, or experience. By all means, post here if you have a question, someone out there might have the answer.

    I understand your frustrations, I've had almost two MacBooks worth of parts replaced in under 3 years, and AppleCare support is excellent, far better than that of any PC manufacturer. If you have reason to believe that it's your logic board causing your issues, by all means call AppleCare and explain your situation, you could even ask for a replacement machine like I did, which I did get.

    krbusby, may I suggest that next time you want to post an opinion, please don't mark your topic as a question, it just helps everyone sort out the questions from the statements. a brody is an esteemed volunteer here, like the rest of us, and is only trying to help you. Apple employees do not monitor these forums, email Steve Jobs with suggestions at sjobs@apple.com

    Lets try to keep the forums a friendly place for everyone
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