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No repairs covered under warranty because moisture found

Hi, I recently took my white 13" macbook into my local apple store because it was not powering on at all. The genius bar representative was told me that my macbook was still covered by the warranty (for 80 more days) and that they would send it to the repair center to repair the issue. A couple of days later I received a call from the repair center representative who told me the repairs would not be covered under the warranty because there was evidence of "spill damage." I explained that I had not spilled anything on nor could of think of any way in which the laptop had been exposed to moisture. Today i talked to a couple more apple technicians & customer service reps trying to get more answers. The technical rep sent me a picture and said he didn't see any signs of a spill but he did see a small corrosive spot in the lower right corner of my display panel. He connected me to another rep who explained that if there is evidence of moisture at all the Apple repair center will not do the repairs under warranty...even if the moisture is unrelated to the problem. I love my macbook and all of my apple products, my friends will tell you I am a huge spokesperson, but I feel like I have been taken advantage of here. I have done all I can reasonably do to protect my laptop from moisture. Does anyone have any good suggestions on how to move forward on this?

Macbook 13" White Circa 2008, Mac OS X (10.6.3)

Posted on Dec 4, 2010 12:02 PM

Reply
4 replies

Jan 7, 2011 8:12 PM in response to KYmacFan

Hi,

Curious if you ever had this issue resolved? My sister recently took her macbook into be fixed for a black spot in the corner of the screen and from there her story mirrors yours- call a few days later about moisture evidence voiding warranty despite the fact that she has never spilled anything. They say they found coffee in the machine (my sister/ no one in our family even drinks coffee). Anyway we are now either out a ton of money in damages that the user did not cause or we lose out on a brand new computer.

Any help would be greatly appreciated. Love apple products but this whole situation has left us absolutely disgusted with apple

Jan 7, 2011 10:25 PM in response to diver27

You may try contacting your HomeOwners insurance company. It may be covered.
Otherwise, AppleCare has never covered any computer for accidental damage. For that, a simple Google search like "MacBook Insurance" will generate lots of options, just do some BBB checks on potential insurance companies to make sure you go with a good one.

Adam

Jan 8, 2011 7:48 AM in response to Adam White

That's not the issue... The problem I'm having is that apple is refusing to cover a completely unrelated problem because of moisture. I am 100% confident that there was never anything spilled on/near the computer and for them to tell me this computer needs $800 in repairs to get it back under warranty- so that they can fix the actual problem it was brought in for- is utter ********. Reading this and the many other discussions I came across last night it seems apple is using this moisture BS to balk at doing repairs that should otherwise be covered under warranty. Something is definitely wrong here.

No repairs covered under warranty because moisture found

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