Cannot find Canon MG5220 on wifi network

Question

Level 1

8 points

Cannot find Canon MG5220 on wifi network

I just purchased a Canon MG5220 printer with wifi printing capability. I connected the printer to my wireless access point. I then setup my windows 7 computer to print through wifi with no problem. Now, when I tried to setup my Macbook 10.4.11 to print wireless, I cannot find the printer through the Canon printer utility. Any ideas?

Mac OS X (10.4.11)

Posted on Dec 4, 2010 5:59 PM

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Answer 1

BDAqua

Level 10

250,259 points

Dec 4, 2010 6:46 PM in response to arsteffen

I assume you installed the 10.4.x drivers right?

One quirk about 10.4 & earlier, if you have Printer Sharing enabled it won't look outside of itself for a Printer, you have to not only disable it, nut reboot also.

Mac OS X: About the Reset Printing System feature ...

http://support.apple.com/kb/HT1341?viewlocale=en_US

Might try Printer Setup Repair 5.1...

http://www.fixamac.net/software/index.html

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Answer 2

BDAqua

Level 10

250,259 points

Feb 19, 2011 9:24 PM in response to bethm69

Hi Beth, and a warm welcome to the forums! 🙂

Might try these two...

Mac OS X: About the Reset Printing System feature ...

http://support.apple.com/kb/HT1341?viewlocale=en_US

Might try Printer Setup Repair 5.1...

http://www.fixamac.net/software/index.html

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Answer 3

Mar 15, 2016 6:22 AM in response to arsteffen

Update for the folks on El Capitan 10.11.3: OS X no longer ships with the bulk printer driver downloads included. This means that even if the Canon printer is connected to your network and broadcasting via bonjour, OS X won't recognize it because it doesn't have the driver pack anymore.

To download driver packs a la carte, get them from apple support. Here is the Canon printer driver pack from Apple:

Canon Printer Drivers v3.3 for OS X

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Answer 4

arsteffen Author

Level 1

8 points

Dec 4, 2010 7:50 PM in response to BDAqua

Ok. So I did the resent printing system and rebooted the computer. I went ahead and installed everything on the disk again to the computer and when I got to the canon ij network printer finder, I did see a printer pop up. However, after I selected the printer that was shown available and hit next and followed to the close of the installation process, there was no printer to be found on the mac.

So strange!

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Answer 5

arsteffen Author

Level 1

8 points

Dec 4, 2010 10:33 PM in response to BDAqua

Yeah, I even did the printer setup repair and wiped all the drivers away and then reinstalled the printer driver. I got to the step where it showed the printer on the Canon IJ Network tool window, but once I selected it and hit next to finish, there is nothing to be seen on the Mac printer info.

😟

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Answer 6

PAHU

Level 6

16,717 points

Dec 5, 2010 3:58 PM in response to arsteffen

If the printer is not appearing in More Printers > Canon IJ Network, then it would suggest that the service is not running or installed. If you look at your menubar, on the right side near the time & date, you should see an unusual icon. To me it always looked like a fancy art-deco chair but it is supposed to represent a scanner with its lid open and it is connected to a wired network. Do you have this icon in the menubar?

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Answer 7

arsteffen Author

Level 1

8 points

Dec 5, 2010 10:58 PM in response to PAHU

I do have that icon there on the mac and I actually scanned a photo and it transferred the scanned image over to the mac via wifi! However, when I try to add the printer to the mac's print & fax system setting, the printer is no where to be found.

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Answer 8

PAHU

Level 6

16,717 points

Dec 5, 2010 11:20 PM in response to arsteffen

Try installing version 2.90 of [Canon IJ Network Tool|http://support-au.canon.com.au/contents/AU/EN/0200111302.html]. This is what I am using on the 10.4.11 Mac and I can see the MG printer on the wireless network.

If this doesn't help then you could look at enabling a setting in the printer called LPR service advertising. When enabled, this setting advertises the Line Printer daemon protocol (LPR) service using Bonjour. Since the scanner is working and it uses Bonjour I am expecting that when you enable this LPR service the printer should appear in the Default add printer view (rather than going to More Printers).

To enable the LPR setting, go to Settings > Device settings > LAN Settings > Other Settings > Bonjour settings > LPR service advertising and set to ON. Then return to the Home view and then do an Add Printer on the Mac again, this time selecting the Default view.

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Answer 9

arsteffen Author

Level 1

8 points

Dec 5, 2010 11:23 PM in response to PAHU

Ok! So, I fiddles around with the scanner icon and enabled it. Then I went back into the Canon IJ Network and the printer finally showed up! I made one successful printer via wifi of "hello world"! Thanks for all the help guys, I really do appreciate it!

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Answer 10

E.M.C.

Level 1

0 points

Jan 3, 2011 3:49 PM in response to PAHU

I was having the same problem, but found this discussion and tried installing Canon IJ Network Tool, as advised. It worked! (The new Canon printer then showed up as an option to select in the printer browser of the Printer Setup Utility.) Thank you!

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Answer 11

bethm69

Level 1

0 points

Feb 19, 2011 7:10 PM in response to arsteffen

I was overjoyed to see this topic, because I encountered this very problem today. I installed the printer on my new Macbook Pro (OS X 10.6.6) with no problem and immediately printed. Then went to iMac (OS X 10.4.11) and tried to do the install. No printer showed. After setting LPR service advertising to ON, I then saw the printer appear and was able to choose it. However, when attempting to print, the job just hangs forever until I cancel it. Any suggestions???

Other info: Macbook Pro is completely free-floating. iMac is connected to wireless router by Ethernet.

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Answer 12

echica

Level 1

0 points

Jul 24, 2011 10:38 PM in response to PAHU

Great forum. I was experiencing the same issue on my MacBook Pro (10.6). I could see and use the fax but not the printer. After installing the suggested 2.90 version (http://support-au.canon.com.au/contents/AU/EN/0200111302.html), the printer showed up (and printed!) without any further issues.

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Answer 13

btmnt528

Level 1

8 points

Feb 14, 2012 11:29 AM in response to PAHU

I was having similar trouble. My Mac wouldnt find the printer and i tried everything, from installing the cd-rom again and rebooting my computer and connecting to my printer to the LAN over and over again, and nothing seemed to work. I would frustrated and wanted to return the printer but i love it so much and continued my quest on how to add it on my Mac. Finally my quest came to end when i read this article. Thanks so much. Now my printer is up and running again and printing everything from photos to documents. Thanks so much!

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Answer 14

btmnt528

Level 1

8 points

May 3, 2012 12:10 PM in response to BDAqua

I had trouble with my printer before and i did everything from resettting it to the LAN setup, enabling bonjour, and when i enabe bonjour on the printer, it worked the first time. but now months later, when i try to print, it says, ' communication error'. i deleted the printer and tried adding it again using the system preferences, printer&fax, then pressing the '+' buttom to add the printer but for some reason, the printer doesnt show up. Please help!! i need my printer to print out invitations for my daughters 1st birthday.

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Answer 15

Jul 7, 2012 7:25 AM in response to PAHU

I had the exact same problem but on OS X Lion. I had the printer installed on the same computer once before with no problems but this time when I tried to re-install it it wouldn't see it on the network. Doing the LPR advertising worked! It finally saw the printer on the network & I was able to add it. Before, it was only seeing it as a scanner.

Thanks for that tip!

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