6 Replies Latest reply: Dec 4, 2010 7:49 PM by CrystalRose
CrystalRose Level 1 Level 1 (0 points)
I've done a bit of research on this to see if I could figure out what to do, and I have tried all of the holding down these buttons when you start it and such but it won't work.

Many people say that their computer will get to the apple logo and the spinning gear, but mine WONT and DOES NOT get that far, when I turn it on all I get is a White/Gray screen and it stays that way.

When I turn it off from tis state it turns off like it was suddenly shorted.

Any suggestions as to what I can do?

MacBook Pro
  • BRADEN OWNZ Level 1 Level 1 (0 points)
    Okay you need to get into the box your mac came in and get little black folder and get the everything else folder from it ,grab the Mac OSX install CD its a grey disc in a clear plastic case. Put that in your Cd drive in the side of your computer,
    Note your HDD may have crashed, is it older or newer? when did this take place? Where you installing a software update prior to this happening? Is this happening to you from a new computer out of the box? What year is your computer
    These are details we need to better dial in on a solution, but this is my estimate on a fix based on the details given,
    Note wwhen you hit the power button have the Install Cd in the Port ready to go.(Close)
  • CrystalRose Level 1 Level 1 (0 points)
    Unfortunately I have been looking for the cd but I cannot seem to find it, for some reason it is not with the rest of my cds.

    It is older, I bought it back in 2009

    And it just started happening.

    Message was edited by: CrystalRose

    Message was edited by: CrystalRose
  • BRADEN OWNZ Level 1 Level 1 (0 points)
    Anything weird happen before this started? Short out, or Memory failure, restarting, for a software update. What type of HDD do you have?
  • CrystalRose Level 1 Level 1 (0 points)
    It froze up and the mouse started spinning.

    Sorry, but I don't know what you mean by that.
  • BRADEN OWNZ Level 1 Level 1 (0 points)
    That tells me a lot actually, the mouse spinning and a blatant freeze, then a restart. That is exactly what i meant you probably need to give apple a ring, its probably your Hard Drive and is still probably covered under warranty, sorry for your luck. They can probably help you better than I can.
  • CrystalRose Level 1 Level 1 (0 points)
    All right, thank you, I have all ready made an appointment for tomorrow.