iTunes Gift Card Code Invalid

Question

iTunes Gift Card Code Invalid

I know this has probably already been posted a few times but the search function ***** so all i found was how to redeem my card and i'm not stupid
so I got an iTune gift card from a friend for my birthday, i tried to redeem it but iTunes says the Code is not recognized as valid code. Since it was a gift i don't have the reciept so i can't let go back to the store where my friend bought it.
Yes the gift card is from the right country.
No my friend didn't steal it.
Yes i have tried out combinations with letters that look alike
I searched online help, with some websites saying that i can write apple a note from the support website with some codes/numbers from the back of the card for help, but there is no way to contact Apple over the internet.
I really really need/want the 15 bucks from my card so please help

Macbook Pro, Mac OS X (10.6.5)

Posted on Dec 5, 2010 2:17 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Dec 5, 2010 2:31 PM in response to HelloWorld123

I typed "itunes gift card invalid" into the search bar at the top of this screen, next to "Support" and found this article:

http://support.apple.com/kb/TS1292

It describes how to contact itunes support, via the internet, if none of the options work.

Have you tried that?

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Answer 2

Dec 5, 2010 2:38 PM in response to roaminggnome

well as i said i looked it up already and it said with the rest of the codes on the back i could contact itunes but its gone from the website

all links just redirect me to the support page
and then the ones that don't have the link but explain how to do it tell me to click on an option that isn't there

so i guess that has been removed from the website

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Answer 3

Dec 5, 2010 2:39 PM in response to roaminggnome

actually, to be precise i can't find the ''email us'' option on the page it links me to, ergo don't get the form to fill out

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Answer 4

roaminggnome

Level 10

106,365 points

Dec 5, 2010 2:42 PM in response to HelloWorld123

Can you not click "Get Started" under "Express Lane" , from the support page, and get in touch with itunes support.

http://www.apple.com/support/itunes

Click "iTunes Cards and Codes"

Then "Redemption Questions".

Then "Get Started"

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Answer 5

Dec 5, 2010 2:54 PM in response to roaminggnome

okay i found it...
but according to that link you sent before there's supposed to be a form to fill out?
thank you so much i hope it'll work

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Answer 6

roaminggnome

Level 10

106,365 points

Dec 5, 2010 3:06 PM in response to HelloWorld123

I hope it works out as well.

Good luck.

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Answer 7

varjak paw

Level 10

170,200 points

Dec 6, 2010 9:17 AM in response to HelloWorld123

Click the Get Started button and follow the on-screen instructions (Issue Description, your ID if requested, etc). Then you'll get to a screen where you can submit an email.

Regards.

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