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Ipod album cover problem "An unknown error occurred (-50)

I recently spent a few hours going through amazon and google image search finding album covers to each of my mp3s no purchased through the Itunes store. After I finally got all of them, I went into Itunes options and clicked "display album art" I recieved the error

"The Ipod William Tell cannot be updated. An unknown error occurred (-50)"

I have unchecked display album art, let it delete whatever was on there, and rechecked it and have recieved the same error.

I've searched around this and other forums and noone has seemed to have this problem with album covers. Any help would be more than greatfully appreciated.

Sincerely,
William Tell


Windows XP
Itunes 6
Ipod Video 60 Gig

Windows XP

Posted on Dec 12, 2005 4:38 PM

Reply
6 replies

Mar 13, 2006 5:49 AM in response to William Tell

Hi William,

I am running on the same configuration as you and
I am having the same problem.
Scince some time all (?) my cover art has gone on the
Ipod video. They are still visible in Itunes, but fail to synch with Ipod.
Even after removing the flag - synchronizing - setting the flag - synchronizing...I am still getting
the unknown error (-50).

Did you solve the problem ?

Any hint really appreciated 🙂

Thanks,
Sven

Jul 3, 2006 10:05 AM in response to William Tell

Hi,
I had the same problem and after a search in google i found this:

Solution1
If you are getting the same error I was getting, then the solutions is a quite tedious one. You need to go through your entire library starting at the top.

First make sure the ablum art box in the bottom left of iTunes is set to "selected song" and not "now playing". Now highlight the first song at the top and use the down arrow and look at the album art for each song. I have 4000 songs in my library and I found maybe 3 or 4 album art glitches.

The glitches are those songs that show a blank white box for the album art. Don't mistake this for those songs that just have no art attached. These say "Drag album art here." When you find those few white boxes, simply right click the song and go to "get info" and then the artwork tab. Click the white blank and delete it. That's it.

After you do this you should be able to add artwork to your iPod without the error message. I hope this helps you out. -CK

Solution2
I have managed to fix this error. I have Windows 2000, but I think it should be OK for any Windows version.

1. Make sure iTunes is closed.
2. Move My Documents/My Music/iTunes/iTunes* (2 files, *.itl, and *.xml) to Desktop
3. Start up iTunes, it will create the two files above.
4. In iTunes: File :: Import...
5. Select .xml instead of text.
6. Select the iTunes Music Library.xml

ITunes stopped complaining.

Solution3
I had this error as well. Here's how I fixed it.

Apple itunes uses internet explorer (windows version) and therefore uses IE's proxy settings.

If you're behind a proxy you can change your settings to directly connect and then that may fix the problem. (I was using proximitron to filter ads, which went to my local fastnet web accellerator (dial up decompressor) which linked to a remote dialup comrpessor which actually got the internet sites).

Turning that off in IE's settigns (Tools, Options, Connections, Settings, uncheck use proxy) worked for me.


Solution2 worked fine for me 😀

.

Ipod album cover problem "An unknown error occurred (-50)

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