8 Replies Latest reply: Dec 7, 2010 9:21 AM by Craigya
Craigya Level 1 Level 1 (0 points)
Hi all,
I've searched but can't find a similar problem to mine.
I have a stereo docking station that I've used for the last 11 months to charge my iphone. The other day a message popped up saying it doesn't support charging. This is strange cos it did yesterday I thought to myself.
Thinking it was hardware I tried cleaning contacts etc but no joy.
Turned iphone off and plugged it in and it started charging!!!! Tried it again later with phone on and same error message until I turned it off again.
Read an article to reset network settings. Did this plonked it on dock without turning it off and it started charging. A couple hours later tried charging it again and the error message popped up again.

This appears to be a software problem so did a restore and re-sync but still the same problem.
Does anyone know what's causing this problem and more importantly how to resolve it?

thanks

Craig

iphone 3gs, iOS 4
  • Allan Sampson Level 10 Level 10 (123,370 points)
    This is usually caused by dirt, lint, or foreign material in the iPhone's dock connector port and it doesn't take much - which you have already checked, or moisture damage to the iPhone's dock connector port and it doesn't take much with that either.

    If a software problem, I doubt it would surface out of the blue after 11 months. This is likely a hardware problem of some sort. Does this stereo docking station include the "made for iPhone" certification by the manufacturer?
  • Craigya Level 1 Level 1 (0 points)
    Yes I believe it does. Can play music through it and normally charges. I don't think it's the connector as it charges everytime I turn the phone off and put it on the dock. Surely if it was the connectors it wouldn't work no matter what?

    It's strange that it works for a short while after I reset the network settings?
    I take it no one else has heard or experienced a similar problem. I see there's lots of people having some sort of battery related problem after the recent update.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Surely if it was the connectors it wouldn't work no matter what?


    Not true.

    Lint, dirt, or foreign material in the dock connector port can cause this - it doesn't prevent playing music, etc, and if there is any that is the cause of this, removing it resolves it. Long story short, there can be partial damage that can cause this which won't prevent the connectors from working no matter what.

    It's strange that it works for a short while after I reset the network settings?


    Coincidence, since resetting network settings has nothing to do with the connectors in the dock connector port. And if a software problem, restoring your iPhone with iTunes - especially as a new iPhone or not from your iPhone's backup would resolve it. If not, then everyone that has installed the update would be experiencing the same which is not the case.

    I see there's lots of people having some sort of battery related problem after the recent update.


    What is your definition of "lots"? I'm a regular participant here and I have not seen a large number of posts here reporting a battery related problem after the most recent update.

    If you live near an Apple store, make an appointment where the cause can be determined for certain.
  • Craigya Level 1 Level 1 (0 points)
    Ok, I have tried cleaning both phone and dock contacts again and still no difference.
    Could there be a process that starts a short time after resetting network settings which is affecting the charging somehow?? Only think this as I can't figure out why it charges after I reset network settings under Setttings/General/Reset?

    I think a genius appointment might be the only way forward?

    thanks in advance for any help

    Craig
  • Allan Sampson Level 10 Level 10 (123,370 points)
    You're welcome.

    Could there be a process that starts a short time after resetting network settings which is affecting the charging somehow??


    Already answered, which is no. Not related in any shape, form, or fashion.

    Only think this as I can't figure out why it charges after I reset network settings under Setttings/General/Reset?


    Nothing but a coincidence.

    I think a genius appointment might be the only way forward?


    Yes.

    +If you live near an Apple store, make an appointment where the cause can be determined for certain.+
  • Craigya Level 1 Level 1 (0 points)
    Only think this as I can't figure out why it charges after I reset network settings under Setttings/General/Reset?

    Nothing but a coincidence.

    It happens every single time I reset the network settings, that's NOT a coincidence.

    I've just put the phone on for about half an hour and it went up about 4%. I then reset network settings and it went up 4% in 5 minutes when charging correctly.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Whatever you think.

    Once again, if you live near an Apple store, make an appointment where the cause can be determined for certain.

    And one additional question. Does your iPhone charge normally with connected to your computer and when connected to the power adaptor that was included with the iPhone without the error message?

    If so, this leans toward there being a problem with stereo docking station, not with the iPhone.

    Message was edited by: Allan Sampson
  • Craigya Level 1 Level 1 (0 points)
    Ok, so I've been to the apple store and so called "genius". They said that the update HAS changed the charging and my dock is no longer supported. He tried the dock with the iphone 4G and it worked, even though they're running the same software (the genius couldn't answer that one!)
    Anyway they refused to do anything so I'm stick with it and have just sent an arsey email to them as it's still under warranty.

    Hope no one else is having similar charging problems!!!!!!

    Craig