MacBook Pro Logic Board Failure

Update: It looks like maybe some of my letters to the BBB and CEO may have worked

to Apple looking into repairing old MacBook Pro 17" 2011 model laptops.

I have not commented on this issue in over a year....

Well good luck to you all as I take advantage of this program

yet again... probably 5 times this video card has had problems

and with logic board problems.

I am going to get an Asus gaming computer after this.

I just hope the Macbook Pro lasts a while longer.

All the best.

TC

MacBook Pro Repair Extension Program for Video Issues

Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013.

Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge. See below for details on affected models and service options.

Symptoms

An affected MacBook Pro may display one or more of the following symptoms:

• Distorted or scrambled video on the computer screen
• No video on the computer screen (or external display) even though the computer is on
• Computer restarts unexpectedly

Products affected

• 15-inch and 17-inch MacBook Pro models manufactured in 2011
• 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013

Has anyone had their MacBook Pro repaired multiple times under this extension program? I had my 15" MacBook Pro Early 2011 repaired about 7 months ago because of a logic board failure and paid $310 out of pocket. I was then contacted by Apple about the repair program and reimbursed for the full cost of my repair, and there was much rejoicing. Now, the old problems are starting to rear their ugly head again, and I am afraid another repair is eminent. The big question is, will they repair it this time for free since it is still under the extended warranty period, or is the program only good for one free replacement?

Any input is greatly appreciated!

HI, my MacBook Pro, fixed 2 years ago failed again about 2 weeks ago. Called Apple and found out the program got back on after continuos failer on logic boards. Good news: programs still good until February 2016. Got my repair for free. Good luck!

I have had this computer--MacBook Pro (Retina, 13-inch, Late 2013)--for a year and already have had to send it in TWICE.

First time the mic/audio jack stopped working and they traced it to the logic board and replaced it. This was July 7, 2015. Then, a month later, the computer started crashing. Specifically, an Apple Genius tells me it was Kernel Panicking. So I had to send it in AGAIN for a second logic board. Huge inconvenience to have the computer out of my hands for a couple weeks, not to mention all the time wasted on the phone with a rep. going through test after test after test.

Fortunately, by some fluke, I bought AppleCare and plan to keep paying for it. Do they let you renew it? I have bought and used Macs since 1985 and have never bought AppleCare before now. The salesmen talked me into it and now I know why.

I think this is the end of my relationship with Apple. The shine is gone. I plan to start unplugging from them: goodbye to iPhones for the family, iPads, iTunes. I'll go PC after this Pro dies is last death.

already have had to send it in TWICE.

You have a powerful, portable computer comparable to a desktop computer . It runs on batteries and is so light you can carry it around. While being moved, it can be subject to forces many times the force of Gravity alone.

It broke, but you got it repaired TWICE for FREE.

It does not sound to me like you are so bad off.

I sincerely doubt you will get such good use and great service from your new PC. Many recollections of, "My old PC worked so much better" are exactly that -- my OLD PC. A new one (PC or Mac) is much more complex, much more "tuned up", much faster, has way more memory and storage, and runs much hotter than your old PC (or your old Mac, for that matter).

In response, I would direct readers to my original post. Your generic comments indicate you didn't read it.

Apple fixed my MacBook Pro not for free, but because I bought Applecare.

I'm on my third logic board in one year. The logical question here is, "How many more times will this MacBook Pro fail in the coming months?"

Don't forget: you are typing at someone who has been with Apple since 1985. I do not lightly say farewell. But enough is enough.

It makes perfect sense to me to buy AppleCare for a machine that runs on batteries and can be carried around and may end up being slammed around. Sorry, I would not dream of NOT buying Applecare for a portable computer.

I might also resent that a Backup drive is NOT INCLUDED! Both Applecare and a Backup Drive are not optional, in my opinion, and the real cost of owning such computers should be thought of as the Base Price PLUS the Applecare Plan PLUS the Backup Drive.

If you do not buy Applecare, you are making the conscious decision to pay for any needed repairs in years 2 and 3 out-of-pocket. In that light, the cost of AppleCare seems cheap. Over all the notebook computers members of my family own, I may have broken even. But it could have been FAR more expensive if we had not been so lucky.

The price you paid for AppleCare would not have covered the retail cost of ONE motherboard replacement. You are not so bad off as you think.

I Too am in same boat. I have a MacBook Pro 15" retina. It's 2/12 years old John Lewis won't help me because it was a gift and I have no proof of purchase and Apple rub salt into the wound saying if I had purchased from them it would have been covered under Consumer act. They might as well have laughed in my face it sure felt that way!

I have spent £1000's on Apple products over the years and I'm a Apple shareholder. They are going right way lif they want to lose me as a loyal customer and shareholder but a repair bill of nearly £400 for a logic board is totally unacceptable for a computer 2.5 years old.

i used to think Apple was a premium product but have just about lost all faith In Apple. They never respond to online complaints and make it virtually impossible to contact them on the phone.

i don't suppose Apple ever read these pages but I urge everyone to think twice about spending £2000 on a laptop. It seems in most cases users have logic board issues at age 2 years plus.

Think twice before parting with any money for a MacBook.

How many times are you going to post this?

Well, I just got a 2014 15' model and when i opened it, the desktop background and images failed to load. Plus, some of the icons were only half visible. They said I had to change the MLB. Luckily, it is covered under warranty. But i'm pretty shocked that a completely brand new, unused piece would have this issue!

Apple sold 5 million Macs last quarter. You have a problem with ONE. That is not a bad failure rate at all.

"Fixed under warranty" at no cost to you. That is pretty good service. Try to get that from your car dealer.

I do appreciate them replacing it for free. Just saying that something that i spent so much on had to have this problem, especially a brand new piece!

Compare to what you spend on a new car, and the service you get from your car dealer.

Tagging on. I recently had the logic board replaced in my five month old rMBP. I was upset and annoyed enough about it - it happened at pretty much the most inconvenient time it could've picked - but the blasé attitude of the Apple staff only rubbed salt into the wound. The fact that they carried out £574 worth of repairs at no cost to me does not make it all okay. £1700 is a serious amount of money to me and it is galling that I pensioned off two PCs at ripe old ages, the most expensive of which cost £359, neither of them having seen the inside of a repair shop in their lives. Thankfully one was able to step into the breach for the 10 days it took the repairs to the rMBP to be carried out.

But I digress. Having done a bit of reading on the subject, it seemed a bit of a coincidence to me that the fault had happened a couple of months after I bought the ethernet adapter, and a few weeks after I began using it exclusively. (Not sure why; no difference in speed was apparent.) I just had a chat with an Apple guru who conceded that it could be the cause of the logic board failing. He suggested I stop using it. So...just throwing this out there. Apologies if it's been mentioned before; I haven't trawled through the 94 pages of posts to check!

[the Ethernet Adapter] could be the cause of the logic board failing.

The MacBook Pro forum is an unbelievably busy place, and I confess I do not read every post. But I do visit a lot, and...

... I have never seen such an assertion here, EVER.