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  • Video_guy Level 1 Level 1 (0 points)

    You are comparing a starter to a logic board? Wow. A starter would be compared to memory chip or hard drive. If the car is a lemon, or the chassis fails ( a MAIN component) then yes there is a class action suit. My 2011 17" MPB is a lemon and all USB ports failed.

  • branstanka Level 1 Level 1 (0 points)

    I think the person is concerned whether it is a reoccurring problem that can be avoided by apple or not. I wouldn't necessarily say that this person should be convicted as a conspirator or finger pointer at evil deliberators. Nor should demeaning words have to be reciprocated for their concerns.

    They know that there have been many many cases regarding the same problem and they know that there have been class action lawsuits against apple over the same thing. Apple is aware of faulty logic boards that have made there way out into the public. Apple already implemented a program back in 2008 that offered free logic board replacements for certain models with certain graphics cards, acknowledging the logic board problem. The program was extended again in 2010.

    Back to your vehicle comment, a car manufacturer releases cars that have a faulty breaking mechanism- a recall is released. Toyota had 4 recalls on their 2009 matrix, I own one...for some pretty life or death items. Not saying that this a life or death situation regarding the MBP, but it should be a recall matter if it is this prevalent? Toyota is now facing a lawsuit for that faulty breaking mechanism.

    You buy a product and you expect that it works. We all understand the time and aging factor of a starter in your car, maybe not so much in a laptop? But, an 18mo old laptop is unacceptable if proper care of the machine was taken. And what about the person in a more previous post that had to have the logic board replaced more than two times in less than three years? A top of the line machine in the laptop world, a more expensive choice as well.

     

    These are all just concerns from apple customers whom seek advice or information from other apple customers who might have similar problems. It's a support.community forum dude.

  • renato.gama Level 1 Level 1 (0 points)

    Anybody here knows whether this problem that I'm facing is due to a Logic Board problem?

    I have a Macbook Pro early 2011.

     

    ANY ADVICE, please??

     

     

    I have been having this same problem, and it started a couple of days ago out of nowhere.

     

    My Macbook Pro 15" (purchased Sept. 2011 in the US) was connected to my external monitor at home and it suddenly crashed.

    After restarting it, I had all kinds of screen problems...

    red lines on the screen, split screen, blue screen on startup..

    I reinstalled from scratch but that didn't solve it.

     

    Now, when I turn it on it takes a while to startup and the screen flickers, the red lines appear and if I, eventually, get to login, the smallest stuff I do will trigger all the screen problems and it eventually locks and needs to be restarted by holding the power button.

     

    Besides that, a couple of months ago my battery simply died.

    It started losing power out of the blue as well and after 5 days it wouldn't hold any charge at all and simply would say on the System Report that I had no battery on my Macbook Pro.

     

    I'm seriously disappointed at APPLE because this Macbook Pro is not even 2 years old...

    And I need it to work!!! I'm a PhD Student... so I don't have enough money to just go and get a new one, as I have been suggested...

     

     

    And it seems that there is no cheap way out of it...

    Any suggestions?

     

     

    Screen Shot 2013-08-11 at 12.32.49 PM.pngScreen Shot 2013-08-11 at 12.34.43 PM.png2013-08-09+18.30.26.jpg2013-08-09+16.38.19.jpg


  • Grant Bennet-Alder Level 9 Level 9 (52,130 points)

    The problems you are showing are not something that can be fixed by tweaking a few parameters. You will need an appointment at the genius Bar for an evalaution (free).

     

    The cost of the actual repair will depend on your warranty status.

  • John P. Level 4 Level 4 (1,145 points)

    renato.gama wrote:

     

    Anybody here knows whether this problem that I'm facing is due to a Logic Board problem?

    I have a Macbook Pro early 2011.

     

    ANY ADVICE, please??

     

    Yep, take it to an Apple Store or Apple Authorized Service Provider, or simply call AppleCare to arrange a repair.

     

    http://www.apple.com/support/contact/

     

     

    ...

    My Macbook Pro 15" (purchased Sept. 2011 in the US) was connected to my external monitor at home and it suddenly crashed.

    After restarting it, I had all kinds of screen problems...

    red lines on the screen, split screen, blue screen on startup..

    I reinstalled from scratch but that didn't solve it.

     

    Now, when I turn it on it takes a while to startup and the screen flickers, the red lines appear and if I, eventually, get to login, the smallest stuff I do will trigger all the screen problems and it eventually locks and needs to be restarted by holding the power button.

     

    Besides that, a couple of months ago my battery simply died.

    It started losing power out of the blue as well and after 5 days it wouldn't hold any charge at all and simply would say on the System Report that I had no battery on my Macbook Pro.

     

    Ouch! Sounds like it may be the main logic board, specifically the GPU, that is failing.

     

    I'm surprised you didn't handle the battery issue sooner but to each their own. More than likely you could've gotten it replaced for free if it was defective.

     

     

    ...

    I'm seriously disappointed at APPLE because this Macbook Pro is not even 2 years old...

    And I need it to work!!! I'm a PhD Student... so I don't have enough money to just go and get a new one, as I have been suggested...

     

     

    And it seems that there is no cheap way out of it...

    Any suggestions?

     

    Oy vey--then go get it fixed! Complaining about having to repair one of your most critical tools in graduate school is hardly cause for sympathy--trust me, been there. My university did all but directly threaten students to buy an extended warranty on laptops bought from the campus bookstore, and for good reason.

     

    Apple does offer a "flat rate" repair on Macs that have not been abused (i.e. dropped, wet, etc.). When you take it to the store or contact them, you might ask if they still offer it. The repair has a 90 day guarantee on it, too. I had a friend in graduate school whose LCD died on his MacBook (white) after nearly four years; he decided to pay to get it fixed and I was told the repair charge was reasonable (~$350 and change).

     

    Anyway, good luck!

  • glenn729 Level 1 Level 1 (0 points)

    I am another early 2011, 15" Macbook Pro user with the same logic board issues. The diagnostic tests at the Apple Store confirmed the logic board as the problem. The total fix is around $600.00.  This Macbook Pro is only 2 years old.  Unfortunately it was a gift and I didn't purchase the Apple Care.  After reading all the blogs and posts about this, I found I am not alone. I also called Apple Care and spoke to a senior tech advisor who said there is nothing Apple can do.  I then stumbled on this: 

     

    "Apple will service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase. Apple will provide further extensions to this program as needed. This worldwide Apple program does not extend the standard warranty coverage of the affected MacBook Pro."  

     

    I hope Apple will honour this with my problem. When speaking with an Apple tech advisor, they indicated my model does not qualify for the above warranty repair.  I originally swore to never go back to a PC as I believed Apple was well made and reliable. I also own an iMac, iPhone, iPad and older iPods. The failure of my Macbook pro and the research that I have done has now changed my thinking about Apple products. I was using my Macbook for music composition and production as well as using it live with Mainstage.  These are great products that I hope to continue using, however the frustration and disappointment I am experiencing that apparently is shared by many, has cause for me re-think my next purchase on any Apple product.  It is a shame that the quality control has diminished. I do understand that electronics are not fail-safe, however when there are many complaints of the same model of product with the same issues, you would think a respectable company would want to maintain customer loyalty by fixing the problem, especially in a laptop that is only 2 years old.  I hope Apple will see this widespread problem with this model year and will provide the correct solution to retain loyal customers. 

  • Roguerushing Level 1 Level 1 (0 points)

    So I'm having the same problem.  I purchased a new 2013 15.4" macbook pro retina 16gb ram with the NVIDIA GeForce GT 650m graphics card 15 days ago.  I tried using the SD port today and found it unresponsive.  I ended taking it to an authorized apple repair shop and they ran a few tests on it.  Turns out the logic board is shot.  Now this is really suprising!  I have owned Macs for the last 5 years and never had any issues...and now this happens.  I mean this machine cost me $2800 and it goes to crap in 15 days? 

     

    This is really making me nervious.  Now I'm still within my return policy and don't know what to do.  Go back to a regular MBP, push on and get this one repaired, or jump ship and try out a PC.  A big part of me really wants this to just be an isolated insodient but it sounds like apple doesn't really want to stand behind their product.  Applecare would do me no good aswell, who wants a machine that costs 3gs that can't last 4 or 5 years?  My old 2007 Mac Mini is still running as smooth as the day I got it. 

     

    Cheers!  Guess I'm stuck drinking the coolaid

  • macssam Level 1 Level 1 (0 points)

    after my bad experience with apple I bought an acer

    it went down after only 2 days

    connecting an ipod watching youtube will kill your mpb

    eventually people will stop buying all these silly toys

  • poikkeus1 Level 4 Level 4 (1,035 points)

    Roguerushing,

     

    Fifteen days and you already have a problem?

     

    I've been reading a string of reports relating to the instability of 15" MBPs. Repeated repairs on the same issue (logic board). Instability, especially under a greater heat load. Clearly, even taken case by case, this does not bode well. I'm in no position to tell you what to do, but you don't have to drink koolaid this time.

  • Csound1 Level 8 Level 8 (41,375 points)

    Roguerushing wrote:

     

    So I'm having the same problem.  I purchased a new 2013 15.4" macbook pro retina 16gb ram with the NVIDIA GeForce GT 650m graphics card 15 days ago.  I tried using the SD port today and found it unresponsive.  I ended taking it to an authorized apple repair shop and they ran a few tests on it.  Turns out the logic board is shot.  Now this is really suprising!  I have owned Macs for the last 5 years and never had any issues...and now this happens.  I mean this machine cost me $2800 and it goes to crap in 15 days? 

     

    Return it for replacement.

  • branstanka Level 1 Level 1 (0 points)

    My laptop is also a $2800 machine. Unfortunately from 2011. My mbp was taken in two weeks ago for some restarting issues. Turned out they were kernel panics and my logic board needed to be replaced. Well i broke down and shelled out the money to fix it. I got my laptop back about five days ago. I am just surfing the web and I get the same errors (today-15min ago.), programs are crashing, laptop shuts itself off and now won't start. Same problems as last. Let me guess, failed logic board again? I paid too much money for this laptop, paid too much money to nearly max out its specs and update hardware in November....now I have to keep paying to keep the d*mn thing running?

  • laundry bleach Level 5 Level 5 (6,880 points)

    The repair you paid for comes with a 90 day warranty. Take it back and get it fixed correctly.

     

    Best of luck.

  • Carl Bach Level 2 Level 2 (260 points)

    I took my mid 2010 MBP into the Apple store a week and half ago. I'm about 6 months out of the 3 year window. I told them I couldn't really afford this right now and I was doing a startup. They were very accommodating and agreed to do the $556 (CDN) repair for free. I picked it up today, so I was without it for 7 days. I think it is great that they acknowledged this and appreciate the fix. New logic board addresses the video problem and shutdown issues completely. They did say I had a RAM problem as well, but I have had no issues so far. Thanks Apple!

  • glenn729 Level 1 Level 1 (0 points)

    That sounds great Carl. I wish I had the same luck.  I believe my early 2011 MBP has the same logic board and video chip as your 2010 that is causing all of the problems.  I just wish Apple would see this and fix my 2 year old MBP.  I was told they would not repar it for free.  Since I don't have $556 CDN right now, I guess I will have to go back to PC.  I never thought I would say that again. 

  • ocbizlaw Level 1 Level 1 (5 points)

    I have onen mid 2010 MacBook Pro (Purchased in late 2010) that is on its third logic board since May 2013 (and a failed optical drive), and two other that are each on their second logic boards. Though all have been replaced under AppleCare, it is clear that Apple has a quality control problem.

     

    The logic board on the machine I use first failed in May 2013. It had all the classic symptoms of the graphics card issue. I took it to an Apple authorized facility rather than the Genius Bar. 

     

    I hate the "Genius Bar" because I feel that the people at the Genius Bar are either incredibly uninformed or are outright liars. When the "Genius" at the "Genius Bar" says that he has no idea what I'm talking about when I mention an issue raised by thousands of Apple users on hundreds of forums, only to hear from the "genius" that he has never heard of the issue, "It requires a strong moral principle to prevent me from" literally saying out loud to anyone in the range of my voice: "these aren't the droids you're looking for" (my apologies to anyone offended by my conflating "Moby Dick" and "Star Wars").

     

    But I digress.

     

    So, I took my MacBook Pro to the authorized repair facility and was told that it failed the logic board test and that the logic board would be replaced at no charge under AppleCare. The logic board, however, had to be ordered from Apple but would be there the following day. The following day I was told that Apple had informed the repair facility that the part was on backorder and would take another three days to arrive.  Four days later, I was told that the part was still on backorder and should be there by the end of the week.

     

    The part finally arrived and my Macbook was repaired. I expressed specific concern that the replacement would be an identical logic board that would similarly fail.  I was assured, however, that the logic boards were thoroughly tested and that if the defect were present in the replacement part, it would be noted in the testing phase and not used in the repair. 

     

    The machine worked flawlessly for another 3 whole months, until August 1 of 2013 (fortunately, my AppleCare does not expire until August 26 of 2013, though it cannot be extended), when the logic board failed again. I returned to my local authorized Apple repair facility and was told that the logic board needed to be replaced, that I was still under AppleCare, that there would be no charge, but that I would have to wait for Apple to ship a new logic board.  This time the logic board came the next day and was promptly installed.  Unfortunately, when the technician ran the tests on this newly installed logic board, it also failed.  As result, my trusty Apple repair facility telephone me and let me know that they had ordered another logic board to replace the newly installed board and that my MacBook Pro would be ready following Monday.

     

    Indeed my MacBook Pro was ready the following Monday, and it has operated flawlessly for a full 19 days, from August 1, 2013 to August 20, 2013, giving me the kind of confidence one would expect when paying top dollar for a machine with Apple's reputation for quality in the final days running up to expiration of my AppleCare.

     

    On a closely related note, I did find it interesting when I switched my company from PCs to Apple, that for each Apple purchase, I essentially had to pay 10% of the purchase price for a three-year warranty (AppleCare) from a company who boasts of its quality control and charges a premium price for hardware that is incredibly expensive to repair, in part, based on it's now obvious undeserved reputation for quality control.

     

    It occured to me then, as now, that I never purchased such a warranty from Dell, for example, and never had an issue with hardware on any machines other than our MacBook Pros.  The only reason we switched to Apple was because of the abysmal Windows operating system.  I am firmly against purchasing extended warranties on all products other than Apple because, in general, the cost of the product over its useful life renders the cost of the warranty un-economical. However, because of the extraordinarily high cost of repair on Apple products, and the fact that Apple was new to us, we did purchase apple care on all our MacBook Pros and we are grateful that we did so. We are however questioning whether or not to replace our Apple computers or to return to PCs (which, for us, have been remarkably solid in terms of hardware, but which require us to consider the almost unthinkable return to Windows) when we replace machines next January.

     

    While my little tirade may not have added to the discussion, it did give me the catharsis I needed at the moment, but I hope no Apple fans were harmed as a result.

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