Skip navigation

MacBook Pro Logic Board Failure

485033 Views 1,307 Replies Latest reply: Apr 19, 2014 7:22 AM by G309903 RSS Branched to a new discussion.
  • glenn729 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 19, 2013 9:13 PM (in response to Airbum88)

    I agree with you on Apple taking responsibility and stepping up in allowing our 2011 manufacturing defective MBP the same recall as the 2010 models.  I believe the logic board and graphic chip sets in the early 2011s are the same as the affected 2010s.  I hope this gets addressed soon as my less than 2 year old 15" i7 MBP does not deserve to be relegated to "paper weight" status. 

  • Airbum88 Calculating status...
    Currently Being Moderated
    Sep 19, 2013 9:17 PM (in response to glenn729)

    2010 MBPs use nVidia chips

    2011 MBPs use AMD chips.

    I think the flaw lies in the overall design of the Macbook.  It generates a lot of heat.  There is only a thin opening at the bottom back side of the Macbook for air to escape.  Even watching youtube videos is enough to get the MBP fans to flare up and you can feel a lot of heat.

    I always have stat monitors at and I noticed Macbooks definitely can get hot very easily.

  • renato.gama Calculating status...
    Currently Being Moderated
    Sep 20, 2013 2:46 AM (in response to Airbum88)

    I just called APPLE based on that program that was suggested by you about the Macbook Pro 2010.

     

    They told me that they can't do anything. That I should just pay to get it fixed.

    And also that Apple doesn't know about this problem (yeah, right...).

     

     

    I now officialy have a U$2.700,00 2yo paper weight on my desk...

    And I'll be working with a super reliable 4yo HP laptop.

     

     

    Shame on Apple, and shame on me for trusting them.

  • glenn729 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 3:48 AM (in response to renato.gama)

    I called too and got the same response from Apple. With more of us calling about the same problem on our MBP will hopefully give Apple the incentive to offer the same resolution as with their 2010 models.  The repair places I went to indicated they have had several of the same model MBPs in with the exact same issues that required logic board replacements.  Clearly these models have a manufacturing flaw.  I have colleagues and even my own children with newer MBP's that do not have these issues.  Luckly for them they have later models and for some, earlier models.  Lets hope Apple will see this problem and do the right thing. 

  • renato.gama Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 4:55 AM (in response to glenn729)

    Yeah, I hope they do see it.

     

    But it REALLY ***** big time for those of us that simply can't afford the repair or a new computer.

     

    I made a big effort and saved money to buy me a reliable machine that would last me at least 4 years (during my PhD), so I got it right before I started the PhD.

     

    And then, here I am, on a very crucial part of my work and my computer with which I do my work on simply does not work any more, and I just have no money to resolve this issue.

     

    I invested a LOT of money (to my standards), and I don't get paid enough to "just go and get it fixed" as they suggested, because I live on a tight scholarship budget.

     

    So, I'm really really angry, disappointed and frustrated, because this is a major setback on my academic year.

    Enough said, I guess.

     

    And no more Apple stuff for me ever again.

     

    <Edited by Host>

  • Airbum88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 4:04 AM (in response to glenn729)

    The newer 2012 retina MBPs are not completely problem free.  Many of them have issues with this displays.  I think the only thing that's lucky about them is that many probably have their warranties.

  • Airbum88 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 4:07 AM (in response to renato.gama)

    I totally feel your pain.  I am in a similiar situation.  It's not acceptable for Apple to give us an answer that essentially says, "To bad.  Better luck next time."  I have already sent a letter to CEO Tim Cook about the issue as some of the other users have.  I haven't gotten a response yet but it's the least I can do to bring awareness to the issue.  I suggest you try doing that as well.

  • Anic264b Level 1 Level 1 (10 points)
    Currently Being Moderated
    Sep 20, 2013 4:51 AM (in response to renato.gama)

    renato.gama wrote:

     

    But it REALLY ***** big time for those of us that simply can't afford the repair or a new computer.

    Well, I don't think someone who could afford that repair or buying a new computer would think Apple is right either.

  • Bear grabber Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2013 5:52 AM (in response to Anic264b)

    You must keep calling until you get someone higher up the customer support chain who can actually do something for you.  For me it was 3 trips to the genius bar and several phone calls.  I was polite yet clearly stated the case and eventually got someone to listen and take care of the problem.  First I tried a certified Apple repair shop who couldn't diagnose the problem, then Apple overnighted the Mid 2010 15" MBP to Tenn.  where they replaced the logic board, battery and keyboard at their expense.  It was a very time cosuming and irritating process that has soured me considerably to Apple after many years of defending them to all my PC freinds.  I now have a functioning machine that I don't fully trust.  I've installed a fan controller and temp monitor, it still heats up doing anykind of video work so I think it might be a design flaw, the machine simply can't effectively deal with the heat in such a sleak and beautiful package.  I love the os, and will next get a desk top machine when this one dies again. Ipad and desk top I suppose will be the winning combo.  I still find PC's a less than satifying experience.

  • macssam Calculating status...
    Currently Being Moderated
    Sep 20, 2013 8:43 AM (in response to Bear grabber)

    getting a good computer is like winning in the lottery

    I have not used any electronics for a long time now

    I feel better and have more time for real things

  • Da Mog Calculating status...
    Currently Being Moderated
    Oct 1, 2013 10:28 PM (in response to Keith Walsh)

    Just adding my story to the fire...

     

    2011 Macbook pro was purchased after a 2009 macbook pro refurb... which with all the software I had to get at the time... was already back to 2000 dollars....(it blew up within 16 months from fan troubles and the inverter cable going crazy amongst other things.

     

    But I thought I'd try a new 2011 anyways... it was a few years more improved no doubt....

     

    But no... heh, more of the afforementioned graphics card woes. After about 28 months of use I can't so much as do a skype call... or even sometimes visit the apple web page without the screen tearing in half, or getting strange lines, or the screen going white or blue or black.

     

    It is very distressing that apple does not putting enduring hardware into the machine, considering the high prices the pro's carry.

     

    I will be calling and emailing apple shortly, as I hope everyone else does as well.

  • The_Bubbly Calculating status...
    Currently Being Moderated
    Oct 2, 2013 9:36 PM (in response to poikkeus1)

    I would like to see the results of your survey on logic board failures, poikkeus, out of sheer curiosity.

     

    My mid-2010 MBP 15" is having the same issue. Has been for years, although until just recently I was unaware that Apple was replacing logic boards for free. I brought the computer to my local Genius bar when it first started showing signs of failure. The screen was pixelating and getting all jumbled and displaying strange patches of color. When I brought it in the Genius reset the NVRAM, and sent me on my way.

     

    This seemed to work for a couple of days, but it is difficult to say whether or not resetting the NVRAM had anything to do with the performance because at the time the problem was occurring relatively infrequently. After a couple of days the issue was back, only this time the screen turned to black rather than displaying a pixelated mess. The computer continued to run; if a video or music were playing before the screen went to black, the audio continued to play and I was able to use the spacebar to pause and continue playback. The only solution to the problem was to do a hard reset. Not ideal, by a stretch.

     

    I tried resetting the NVRAM again. I read that sometimes this reset doesn't always "take" the first time around, so I followed the suggestion to do a few NVRAM resets in succession. To be clear for anyone looking for suggestions, I'm not sure if there is any science behind this procedure. Besides, if this did help, it did so immeasurably. That is, the problem persisted. In fact, it got arguably worse: rather than the screen going black, the computer began to reboot itself automagically, often three or four times in a row. I suspect the reason the computer's behavior changed in regards to how it handles this issue is due to software updates. When the issue began I was using 10.6, I am now on 10.8.

     

    At this point (Summer 2012) I had resigned to the fact that there was no solution to the problem save purchasing a new computer. I have simply lived with the issue - which tends to present itself at levels of varying frequency - this past year.

     

    So here we are in October 2013, and the problem has become so persistent I was again motivated to set to digging around the 'net for some solution - any solution - that may at the very least alleviate these impossibly frustrating crashes. I found a workaround with gfxCardStatus, with which you are able to control graphics switching. Apparently the problem occurs when switching from integrated to discrete graphics. What I've done is turn off automatic graphics switching entirely, which means the NVIDIA card will used 100 percent of the time. A bear on the battery, yes, but if it makes this thing keep running even just 10 minutes longer in between crashes I will be satisfied. This solution has helped tremendously, although I do still experience the occasional random shutdown.

     

    One more thing: I am running Windows 7 Ultimate x64 on a Boot Camp partition of my boot drive. I have installed the latest NVIDIA driver for the GT 330M, downloaded from the NVIDIA  website, as opposed to the video card driver supplied by the Boot Camp driver kit. I have not had a single crash resulting in an involuntary reboot. That's not to say there are no problems, however. Highlighting the fact that this is certainly a hardware issue, from time to time the screen goes black. In Windows though, the display pops back up after a few seconds, along with a tooltip saying the "NVIDIA driver has crashed, but has been recovered." This can be an annoying problem, especially when it happens several times in a row, but that's all it is: annoying. The display crashes, reboots, and you go on with your day. No programs crash along with the display and, most importantly, the OS never crashes as a result. No data is lost.

     

    Right now I am typing this from within Windows, where I have been for the past couple of weeks since making this discovery. What's more, I don't feel compelled to copy and paste this text into an editor for saving in case the computer crashes as it inevitably would in OS X.

     

    Message to Apple: Take a page from Windows playbook. If you aren't going to do anything to fix the real problem (hardware), then at least make it a little more tolerable for your users. If you've decided there is nothing to be done - no saving us - then have the humanity to treat us like a terminally-ill patient, and make comfortable as we exit this world for good. Because with the existence of this problem and the way you have handled it, there are more than a few of us you may never be seeing again.

     

    p.s. Apple: Please tear only this one page out of Windows' book. Directly burn the rest.

  • poikkeus1 Level 3 Level 3 (955 points)
    Currently Being Moderated
    Oct 2, 2013 10:18 PM (in response to The_Bubbly)

    I authored a blog on logic/graphics board issues that's always being revised:

     

    http://logicboardmac.blogspot.com

     

    As far I know, there aren't any lists of units that are more or less likely to suffer from logic/graphics board failures. However, I've noticed a higher incidence with certain machines.

     

    MacBook/MacBook Pro 2007/8: a run of machines had an issue with the Nvidia chip. These were eligible for an extended warranty, but that period has ended.

     

    MacBook Pro 2010, 15": The mid-year batch has shown some problems.

     

    MacBook Pro 2011, 15": The early batch of these machines had logic board issues, but not so much the later batch.

     

    MacBook Pro 17": Higher than usual incidence of logic board problems, irrespective of year.

     

    There have been incidences of logic/graphics board problems in various machines, but sometimes, users don't report the results here, or leave off crucial information like model year and size of display. As a result, any surveys of issues is going to be sketchy.

  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)
    Currently Being Moderated
    Oct 3, 2013 7:25 AM (in response to The_Bubbly)

    The_bubbly-

     

    For YOU specifically:

     

    If you have established a "paper trail" of unresolved problems related to graphics cards in a Mac that has/had a recall program in place, you are in a very good position to argue that you should be entitled to a free logic board replacement, even if the program is winding down.

     

    I recommend that you visist the genius bar, show them TS4088, insist that they run the test for that latent probelm, and have them record the result in your file.

     

    If they refuse the free repair, then push your case with National Tech Support.

    Mac Pro (Early 2009), Mac OS X (10.6.8), &amp; Server, PPC, &amp; AppleTalk Printers
  • Landale Calculating status...
    Currently Being Moderated
    Oct 5, 2013 8:26 AM (in response to Keith Walsh)

    Just to share &amp; add to the evidence. My 2011 MacBook Pro has never been right I have been taking it back to the apple store off &amp; on over the last 18 months. I have never been able to do anything too tasking without the spinning ball &amp; the screaming fans,  2 months ago they said it needed a replacement hard drive (not under warranty anymore so I paid) finally after 20 kernel panic issues they now tell me the logic board needs to be replaced. Will this fix my laptop? And has this been the issue all along? I have been using Macs for the last 16 years &amp; never been so frustrated.

1 ... 69 70 71 72 73 ... 88 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (28)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.