Well great news I think... the iMac was so far successfully repaired
and was just the power supply was replaced for some $100 ....
I rarely use it or don't keep it running like before its failure and
I treat it very carefully -- even after shutting it down all the way
then turn off the power to the surge protector and if I have to
power it back on to get more data, turn on the surge protector
wait then power on the imac treating it like a little baby as it needs
to be babysat...
As far as my complaints with the Better Business Bureau :
The BBB closed my case not to my satisfaction as Apple did not focus
on there may be a defect in its products (2011 line Macbooks or iMacs),
but closed it because the seller was not an authorized Apple reseller...
well I thought it was. and so case closed there , the Apple executives
don't want to take responsibility.
Nevertheless, Apple's customer support wants to offer me something for my
troubles to perhaps make up for the $100+ I spent fixing the iMac but it cannot
be an iPad, AppleTV... but maybe I can get an iPod (something I don't think I would
really use or some software at the Apple store - maybe they will give me a voucher
or something but I heard it is one time and I think they are pressuring me to
do or choose something quickly to get me out of their hairs or maybe I will forfeit
their "generosity").
The BBB complaint against the reseller is still ongoing and the seller tried to blame
me or insinuated that maybe I dinged the iMac in its transport or did not shut it down properly
using the power button for hard resets or it could have been software added to the iMac
or I was the cause of it failing when I said the iMac was stationary for 3 months on
surge protection and was working fine until that dreaded day it was shut down -using the apple logo
top left corner- and did not come back on after removing the power cord and plugging
it back in minutes later.
Therefore I countered and made some other comments about the reseller ...and how it may not
have had it on proper surge protection as Apple did tell me in the Apple store that they thought
the previous owner may not have properly maintained the computer prior to my purchase.
So I did my best to let Apple know using the BBB that there could be a problem with this line
of iMacs and Macbooks... that is all I can do as I am insignificant and powerless.
I wish you all well... while I try to get rid of this hot potato before something else goes wrong
with it. And I will be looking for something to offset the cost at Apple, maybe I will go for that
iPod as it could be worth $150 (so nearly $50 profit for an Apple failure...).
Best wishes you all , I think I am done here.
The Macbook is running fine as Apple care helped pay nearly $600 to fix the logic board or
replace ... thus I have made back the money I spent on Apple Care of $350. I am getting
profits all around it seems for bad Apples.
I hope my comments are not censored here as they were before and I pretty much
used pretty good English (no 4-letter words or rude comments which should be the things censored I think
but not for using proper grammar/spellings - or attempting to do so).
God bless you all and most importantly, God Bless America!