Previous 1 81 82 83 84 85 Next 1,371 Replies Latest reply: Apr 26, 2016 8:10 AM by Grant Bennet-Alder Go to original post Branched to a new discussion.
  • currterr Level 1 Level 1

    It seems like I got One Bad Apple if Apple switched (even reduced)

    the processor speed on me. I PAID for 2.5 GHz but after they so-called

    repaired the logic board and the GPU causing that to fail, they put in

    a 2.4 GHz processor it says now.


    One Bad Apple to lack of integrity and they did not explain to me why

    they reduced the processor speed.  I wonder how much more money I spent

    for the 2.5 GHz and if I can get reimbursed.


    I had to file another Better Business Bureau case against Apple.

  • Grant Bennet-Alder Level 9 Level 9

    It is far more likely that a simple error was made in replacing your build-to-order logic board with a standard board. If you are unhappy with the repair for any reason, your first recourse should be to ask the Vendor to "make it right". The repair should have at least a 90-day warranty.


    You can certainly complain to the Better Business Bureau if you like, but asking the Vendor to fix their error would be more productive.


    Apple does not have a pervasive set of business practices intended to defraud you. Your compaint will not force them to change their business policies, because they are already equitable, if perhaps error-prone.

  • Csound1 Level 8 Level 8

    The first thing the BBB will ask is that you contact the vendor (Apple) and give them the opportunity to address your problem. Have you done that?

  • currterr Level 1 Level 1

    Yes I contacted Apple in parallel and the Apple Store sent me a modified receipt

    of the repair upping the processor speed to 2.5 GHz.

    Therefore, I have 2 receipts now of the repair (last year says 2.4 GHz)

    and today it now says 2.5 GHz  ... .but still in the system says 2.4GHz

    Even on the Windows 8 side , it says 2.4 GHz


    I have no idea what computer I got back now.

    Maybe Apple is like the book 1984 (George Orwell)...


    But on the Macbook it says 2.4 GHz in the About Mac section and the system information



    I believe Apple has tried to cheat me ...

    perhaps take advantage of my disability...

    I am a little slow with these things.


    The BBB complaint will go forward!



    Thank you.

  • Csound1 Level 8 Level 8

    Good luck with that.


    1984 is ancient history and a really silly comparison to draw.

  • currterr Level 1 Level 1

    Well good thing I caught it in 30 days!


    I am a little slow with these things (my disability and all)

  • currterr Level 1 Level 1

    stupid is as stupid does

    -- was that Forrest Gump?

  • currterr Level 1 Level 1

    I really don't care anymore.

    I am about tired of Apple at this point....


    iMac failed, Macbook failed, I get ripped off 0.1 GHz processor speed now...

    what next?


    But the free iPod I got is kind of nice...


    iMovie has a problem I just made a review of that giving it 1 star among others.



  • Csound1 Level 8 Level 8

    currterr wrote:


    I really don't care anymore.

    Then why are you here at the technical support site.


    Have a nice day.

  • currterr Level 1 Level 1

    Just to update you on Apple Care-less or more so.


    For some odd reason, Apple Customer Relations is harassing err calling me again...

    like last year , I have no idea why.


    you too have a good day

  • currterr Level 1 Level 1

    How about I compare Apple to car salesmen or auto sales?


    So I buy a 2.5 GHz machine and come out after repair with a 2.4 GHz machine.


    Maybe Apple felt the value of the Macbook had depreciated like a car a decided

    to use used, refurbished , outdated parts in its repair, which included downgrading

    the processor speed.


    Then they try to cover it up by sending me an updated repair receipt just today

    saying 2.5 GHz.  I just don't understand.... I may be disabled, but ...I will figure it

    out eventually, I am just a little slow (brain thing)... someone called me silly among

    other words here.

    I am glad I figured it out in 30 days... whew! that was close!


    I think there is some deception there


    Good job Apple.

  • Grant Bennet-Alder Level 9 Level 9

    You complained your paperwork was wrong, so they fixed your paperwork.

    I think there is some deception there

    Then make an appointment at the genius Bar, present your computer and your paperwork, and allow the Vendor to "make it right".


    Otherwise, please sit down and be quiet -- this is not the complaint department.


    There are only other Users like you here -- Apple makes no promise to read these forums, and NEVER responds here unless an initial posting goes unanswered for several days.

  • currterr Level 1 Level 1

    No, I complained and sent an image of what my Macbook showed in the
    About This Mac also


    This means internally the processor is 2.4 GHz  as far as I can tell

    and not 2.5 GHz as it was before.


    Why would I not do both?







    Hardware Overview:


      Model Name:    MacBook Pro

      Model Identifier:    MacBookPro8,3

      Processor Name:    Intel Core i7

      Processor Speed:    2.4 GHz 

      Number of Processors:    1

      Total Number of Cores:    4

      L2 Cache (per Core):    256 KB

      L3 Cache:    6 MB

      Memory:    8 GB

      Boot ROM Version:    MBP81.0047.B27

      SMC Version (system):    1.70f5

      Serial Number (system):    <private>

      Hardware UUID:    <private>

      Sudden Motion Sensor:

      State:    Enabled

  • currterr Level 1 Level 1

    But I got results done

    can you say the same?


    with my iMac , at first they said I did not qualify for a warranty,

    but now it is covered until Summer 2014.


    and a free iPod...

  • poikkeus1 Level 4 Level 4

    LIke Grant says,


    This forum is sponsored by Apple, but it's about the worst place to complain about hardware problems; this isn't a chat list. The Apple Store or customer service are the best ways to talk with an Apple tech and address your issue.


    Multiple serial posts on the same issue isn't the best way to fix your problem.

Previous 1 81 82 83 84 85 Next