It seems like I got One Bad Apple if Apple switched (even reduced)
the processor speed on me. I PAID for 2.5 GHz but after they so-called
repaired the logic board and the GPU causing that to fail, they put in
a 2.4 GHz processor it says now.
One Bad Apple to lack of integrity and they did not explain to me why
they reduced the processor speed. I wonder how much more money I spent
for the 2.5 GHz and if I can get reimbursed.
I had to file another Better Business Bureau case against Apple.
It is far more likely that a simple error was made in replacing your build-to-order logic board with a standard board. If you are unhappy with the repair for any reason, your first recourse should be to ask the Vendor to "make it right". The repair should have at least a 90-day warranty.
You can certainly complain to the Better Business Bureau if you like, but asking the Vendor to fix their error would be more productive.
Apple does not have a pervasive set of business practices intended to defraud you. Your compaint will not force them to change their business policies, because they are already equitable, if perhaps error-prone.
Yes I contacted Apple in parallel and the Apple Store sent me a modified receipt
of the repair upping the processor speed to 2.5 GHz.
Therefore, I have 2 receipts now of the repair (last year says 2.4 GHz)
and today it now says 2.5 GHz ... .but still in the system says 2.4GHz
Even on the Windows 8 side , it says 2.4 GHz
I have no idea what computer I got back now.
Maybe Apple is like the book 1984 (George Orwell)...
But on the Macbook it says 2.4 GHz in the About Mac section and the system information
I believe Apple has tried to cheat me ...
perhaps take advantage of my disability...
I am a little slow with these things.
The BBB complaint will go forward!
How about I compare Apple to car salesmen or auto sales?
So I buy a 2.5 GHz machine and come out after repair with a 2.4 GHz machine.
Maybe Apple felt the value of the Macbook had depreciated like a car a decided
to use used, refurbished , outdated parts in its repair, which included downgrading
the processor speed.
Then they try to cover it up by sending me an updated repair receipt just today
saying 2.5 GHz. I just don't understand.... I may be disabled, but ...I will figure it
out eventually, I am just a little slow (brain thing)... someone called me silly among
other words here.
I am glad I figured it out in 30 days... whew! that was close!
I think there is some deception there
Good job Apple.
You complained your paperwork was wrong, so they fixed your paperwork.
I think there is some deception there
Then make an appointment at the genius Bar, present your computer and your paperwork, and allow the Vendor to "make it right".
Otherwise, please sit down and be quiet -- this is not the complaint department.
There are only other Users like you here -- Apple makes no promise to read these forums, and NEVER responds here unless an initial posting goes unanswered for several days.
No, I complained and sent an image of what my Macbook showed in the
About This Mac also
This means internally the processor is 2.4 GHz as far as I can tell
and not 2.5 GHz as it was before.
Why would I not do both?
Model Name: MacBook Pro
Model Identifier: MacBookPro8,3
Processor Name: Intel Core i7
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.70f5
Serial Number (system): <private>
Hardware UUID: <private>
Sudden Motion Sensor:
LIke Grant says,
This forum is sponsored by Apple, but it's about the worst place to complain about hardware problems; this isn't a chat list. The Apple Store or customer service are the best ways to talk with an Apple tech and address your issue.
Multiple serial posts on the same issue isn't the best way to fix your problem.