Previous 1 82 83 84 85 86 Next 1,353 Replies Latest reply: May 12, 2015 8:47 AM by iwidesign Go to original post Branched to a new discussion.
  • Anic264b Level 1 Level 1 (20 points)

    Grant Bennet-Alder wrote:

     

    Otherwise, please sit down and be quiet -- this is not the complaint department.

    What's wrong about complaining anyway?

    A forum supports complaints.

  • Grant Bennet-Alder Level 9 Level 9 (53,085 points)

    Complaining HERE only reaches the ears of other Users. Those Users may be annoyed, but are unlikley to be swayed by complaints posted here.

     

    To be prodcutive, these complaints need to reach the ears of Apple, Inc. (and they will not do so by posting them here).

     

    To be productive, for an acute complaint, contact AppleCare by calling them or making a FREE Appointment at the genius Bar.

     

    To be productive for a long term complaint about Product features, post your complaint here:

     

     

    http://www.apple.com/feedback/

     

    .

  • currterr Level 1 Level 1 (0 points)

    Oh I thought others were complaining about their

    logic board problems and GPU problems here

    and I cannot do the same I guess?

    I thought I saw someone mention his or her Macbook malfunctioned

    after the warranty expired ... and other sad stories... oh well.

    I guess I am more fortunate and I will count my blessings (like a free iPod

    and free 1 year warranty that they said I could not get on a > 2 year old computer)

     

    Well I have not been here in a while after that talk about

    cars and airbag things. I am not receiving replies from here

    so I have been out of the loop here ever since I got the iMac back

    with an added warranty for free even though the computer was > 2 years old.

    so I really don't care to be here anyway.

     

    So take care

    I wish you all the best with your woes with logic board issues.

     

    Maybe it is a good thing I got this one with 2.4 GHz as maybe the

    2.5 GHz one had the problems? Maybe this is a blessing in disguise

    and hopefully this logic board does not fail again due to the GPU

    (which the same one was used).

     

    Good luck.

  • currterr Level 1 Level 1 (0 points)

    consider posting complaints to the BBB or find out how to get to Apple's

    Customer Relations or perhaps the pinnacle  of the pyramid <scheme>

     

    and maybe you too will get a free iPod , and you get an iPod , and you get an iPod

    ,etc.  ... My Oprah moment now.

     

    Haven't you figured it out, my hints of sarcasm here?

  • Anic264b Level 1 Level 1 (20 points)

    Grant Bennet-Alder wrote:

     

    Complaining HERE only reaches the ears of other Users. Those Users may be annoyed, but are unlikley to be swayed by complaints posted here.

     

    To be prodcutive, these complaints need to reach the ears of Apple, Inc. (and they will not do so by posting them here).

    I feel like Apple will only react if the complaint can be publicly seen (and even so, they don't prove to be really listening to their customers).

    In other words, yes, there's a page for complaints, but there, Apple can safely ignore all requests and just tell they haven't received any.

  • Csound1 Level 8 Level 8 (44,210 points)

    Then carry on as you are.

     

    How is that going so far?

  • Anic264b Level 1 Level 1 (20 points)

    Well, I have one computer for which I don't have money to repair; complaining either at Apple or on this forum won't change anything, so I don't complain for my own computers.

    On the other hand, I've tried to repair computers for friends; it often worked, but sometimes I saw “unfair” things, like Apple's new hard disks with temperature probe inside; you can no longer change the disk yourself and must let Apple do the change.

    The only reason I can see for that, and similar changes, is to earn money, and I don't trust companies that place earning money over respecting their customers and ecology.

    That's my opinion.

  • poikkeus1 Level 4 Level 4 (1,150 points)

    In my experience, the Apple Support Forum exists to provide textual support for users who need information relating to Apple software and hardware. It's a moderated forum: some of the mods have privileges to edit these posts.

     

    Although some users post opinions here from time to time, especially on contentious or unresolved issues, complaints will rarely (if ever) be read. Venting on this forum is going to be a frustrating experience, because the audience is fellow users.

     

    If you really want to be heard, contact Apple. Not humble end-users.

  • Grant Bennet-Alder Level 9 Level 9 (53,085 points)

    The issue with the temperature cables was to keep your iMac from overheating.

     

    Conspiracy theories are much more fun, but that one does not stand up to scrutiny.

     

    --------

     

    Cheating Customers does not scale up. Apple did not get to where they are by cheating vast numbers of people.

     

    Apple has an amazing interest in having you be a Happy Customer, if possible. Apple's service model is not particularly accountable for saving money by short-changing customer service -- the guy who tried to do that was FIRED.

  • Anic264b Level 1 Level 1 (20 points)

    Grant Bennet-Alder wrote:

     

    The issue with the temperature cables was to keep your iMac from overheating.

    Hmm… All the problems I've seen with iMacs overheat concerned the main board or the screen; never the hard disk. Of course, I can just have not stumbed on that problem. I thought the probe fixed on the hard disk's case was enough.

    But… can we buy those special disks ourselves?

    Grant Bennet-Alder wrote:

     

    Cheating Customers does not scale up. Apple did not get to where they are by cheating vast numbers of people.

     

    Apple has an amazing interest in having you be a Happy Customer, if possible. Apple's service model is not particularly accountable for saving money by short-changing customer service -- the guy who tried to do that was FIRED.

    I want to trust that, but there are so much things Apple do these days that annoy customers that I find it hard to believe.

  • currterr Level 1 Level 1 (0 points)

    I am just astonished that Apple had my Macbook Pro 17" for

    several days for repair and still got it wrong ,putting in the wrong

    logic board that is based on the wrong processor (speed).

     

    Apparently Apple cared nothing for me and thought I would not notice

    and almost got away with it.  My problem was I had the iMac issue

    at the same time and that processor speed is 3.4 GHz so I was kind

    of blinded by that as that was my major focus and the (.4) may have

    caused me some confusion. too much going on.

     

    Now I have to go back there and have them change this logic board

    again <sigh> then I will have to configure the ethernet MAC again in my

    router (assigned specific IP address based on MAC) and Windows partition

    will have some issues  like last time as  Windows will detect new or different

    hardware and have to repair itself. It just will be a pain nonetheless

    and all because of Apple's Carelessness.

     

    Apple has ordered the new logic board for yet another replacement in just over 1 month

    ...

    I hope it does not malfunction due to the GPU like last time. or if it does, it happens just

    before my Apple care expires  and I can get one more logic board replacement for the long

    haul and hold me over until the final failure after Apple Care ends that will be anticipated.

     

    Now that I think of it, I should have discovered this processor discrepancy just before my

    Apple Care expires (I should have kept quiet about this one I guess) then I could get

    the logic board I was supposed to get toward the end of the warranty.

    Oh well.

     

    This time I will supervise as best I can this replacement. I may get a list of all the

    components of the original computer and go through line by line checking if each

    component matches for verification this time. I may have to hold and lead Apple

    by the hand like  a baby this time before I  leave the store.

    Are you sure this is the right processor, are you sure this is the right # of processors

    are you sure this is the right number of cores , cache , ... etc....

  • Grant Bennet-Alder Level 9 Level 9 (53,085 points)

    Apparently Apple cared nothing for me and thought I would not notice...

     

     

    What a load of sanctimonious BS. Someone made an error, now it is recognized as an error and they are going to make it right.

     

    Get a life.

  • currterr Level 1 Level 1 (0 points)

    Well Apple has been making errors regarding the information concerning this Macbook

     

    Even now, when I spoke to support, they kept telling me that my model was the one with 2.4 GHz

    when my receipt and I stored a copy of the configuration dated in 2012 that say 2.5 GHz.

    Also I was told that my model has the 5400 RPM Seagate hard drive and I just now discovered

    it very well could be the 7200 RPM and Hitachi... but whenever I talked to support

    they kept telling me it was the Seagate....

    I guess the Apple engineers are clueless or lazy to research what is really in my computer

    and it affected the way they serviced it.  They assumed I had the lower model.

    and so they put in the wrong logic board. Also Apple seemed to have deleted

    the original purchase order or it expired in their system. So good thing I had the receipt

    of it emailed to me.

     

    Apple needs better engineers that know their product line because with me all this time

    for about 2 years they have been telling me the wrong information (regarding the hard drive).

     

    I think it was more than an error.. they are going to make it right but they made me

    send them logs and had me jump through hoops just to make it right and of course

    the BBB complaint is filed.


    Now Apple will waste my time again to put in another logic board and possibly risk

    my data on the hard drive with such installation as they say to back up the hard drive

    in the event something goes wrong or they are not responsible for data on the hard drive.

    Why should I have to risk this again when they got it wrong a month ago?

    It is a major inconvenience and it was unnecesary had they done their research properly

    on the computer or had access to the order # that was deleted.

    I wonder how many other customers who may not look into the details of their computers

    have been deceived as well after repairs?

     

    This time when they replace the logic board YET AGAIN in just over a month of getting it

    wrong , I will supervise it more and will stay there until it is finished and go through a list

    of the original configuration dated near Summer 2012 I fortunately stored on the

    hard drive line by line   to make sure they got it right this time

  • currterr Level 1 Level 1 (0 points)

    Furthermore, I think is was irresponsible if not negligent for Apple to

    "repair" using the wrong logic board... also careless

    as you seem to trivialize it as just an error...

    I think it shows lack of respect for the customer to not do

    your research to make sure you get it right.

     

    several thousands of dollars went into purchasing this thing

    do they think I am rich to get the wrong computer back?

    I paid extra $ to get 2.5 GHz over the 2.4GHz ... should I be

    cheated just because I am viewed as insignificant?

  • macssam Level 1 Level 1 (0 points)

    does the new mbp macbook pro with retina display

    still have the same logicboard failure

Previous 1 82 83 84 85 86 Next