Grant Bennet-Alder, greetings; Though not the intent of these forums, Apple has provided a place where 'Hyde Park Orators' can express their views, both good and bad I suppose. My experience has been that not one has had anything constructive to say and I suspect that they use this as an outlet to satisfy an inner need that they cannot fulfill otherwise. I do have sympathy and pity for them but to stop and listen to the for any length of time is pointless, thus I simply walk on by.
Just sent mine in through the Apple store, it's going to cost $310 to replace the MLB. Sounds like your place is a good deal, please come back and let us know if they do a good job.
Do you have a retina MBP or pre-retina? Replacing the hard drive, or even removing the optical drive and adding a hard drive, is pretty easy on the pre-retina MBP unibody. SDD drives install just like HDDs.
So as I posted, I sent in my 15" MBP mid-2010 for MLB replacement, they quoted $310 for flat-rate repair through the Apple Store.
Got an email yesterday giving me two options:
- Agree to a $955 'Hard Drive repair' (no further details)
- Have it returned unrepaired.
I called the Apple store that sent it out and talked to the Genius Bar admin. After explaining the situation to her, she said the problem is that I have a third-party drive in the computer. Apparently the repair shop will only work on laptops that are original Apple spec. This would have been nice to know before I wasted a week sending it out!
In my case, I removed the optical drive, put the original HDD in its place, and use a hybrid HDD in the original hard drive slot as my boot drive.
What I'm going to have to do is get my computer back, take out the third-party drive, put the original HDD back in the hard drive slot, and put the optical drive back in (ie restore it to factory specs).
So warning for anyone that's modified their equipment: restore it to original Apple spec before you send it in for a repair through the Apple store.
Hopefully that'll save someone some time and hassle. I'm hoping they knock something off the price or something for the inconvenience. We'll see.
Same problem as everyone here. I have a Early 2011 Macbook Pro. The hard drive crashed on me last month and they had to replace my logic board this week. I have Apple Care but what upsets me is that when I brought up this problem to one of the Apple Managers, he really didn't seem to care. I told him about all the other problems and he didn't know how to respond except by basically saying there was nothing he could do. I am a little disappointed because this my 2nd macbook Pro and I own every other Apple product too. With all the complaints on this forum, I cannot believe that there is nothing that we cannot do. If anyone has any advice on what to do, please let me know. I am not a complainer at heart but I feel like we have all be wronged somehow.
My 2008 vintage MacBook Pro just developed this problem. As I understand, there is a significant design/manufacturing problem with the logic board/NVIDIA video chip that requires repair of the logic board when the chip inevetibly starts to come loose. Even though my Macbook Pro is well beyond the warranty period, I can't quite accept the idea that because its about 6 years old it is only good for recycle, so I'm looking for a cost effective way to have it properly repaired. I've found a couple of shops that should be able to do it for $300; anyone know of other options?
It looks like you may have been a victim of the NVIDIA issue.
The repairs are usually in the $300 - 400 range, but check local Apple repair places. You save on the shipping, and still end up with a good repair job. However, make sure the repair has a warranty, and references on prior repair jobs will be useful.
Same problem as everyone here.
I have a 2012 Macbook Pro Model: A1278. My list of problems is EXTENSIVE and the genius bar and Apple Care resolutions were repeatedly amazingly incompetant.
I contacted the Regional Sales Manager after receiving a new replacement MacBook Pro (same model - A1278) that again had problems, BEFORE I even loaded my data from Timemachine!
The Regional Sales Manager would only offer, again, a replacement laptop of the same model. I have had it with this laptop. I can not comprehend why Apple still has this laptop for sale.
My list of issues and efforts to follow as a reply....
I have been an advocate for Apple since 2007 and have everything Apple. With all the complaints on this forum, there has to be something done about this.
If anyone has any advice on what to do, please let me know.
Looks like I’m in the same exact boat! With no where to look...
Maybe someone can advise me.. If apple decide to give us all a break and start some sort of repair/replacement program.. will all the users, who have rectified the issue by getting a new logic board fitted get some sort of help also?
I'm wondering do i wait for Apple to do something, or do i go ahead and pay the £375 or so.. And hope Apple can look back and help me out. Considering if a program is put in place, of course.
Would honestly appreciate any advise..
After 3 trips to the "genious" bar and several phone calls to customer service, always polite mind you, I managed to get them to help me by going up the food chain until I got someone who could make something happen, my machine was only 1.5 years old, a mbp 15" mid 2010 when the logic board quit, now I monitor the heat and I've installed a fan controller. Sometimes the fan reverts to the default when I'm not paying attention and the machine heats right up. I live in fear. I'm several months out from the replacement board and the other day all the icons disappeared from the desk top, the apple menu disappeared and finder wouldn't open, I wanted to back up the hd before doing a hard shut down but the back up failed, so I went with the hard shut down and rebooted in safe mode. That fixed everything. I'm hoping this isn't the first sign of things going bad. I'm hoping for 4 years out of a $2000.00 machine, how pathetic is that? I've got old think pads still working after 20 years. My feeling is Apple really is dropping the ball on this thing. No way I'm forking out another $2000 for one of these machines until I hear they've addressed this issue. My experience at the Apple store is they will never admit there's a problem only that the logic board needs replacing for $310 (the cheap fix) without any consideration for the hd and what's on it. Keep up with the back ups. I don't know what to think about any sensitive data that might be on it because when my stopped working I couldn't get anything off it. So there's that issue as well. How about sending out your machine to some place with no way of protecting your data. They really should allow you to pull the hd out first but as the consumer we're not allowed to open the machine up. Not a great situation.
It sounds like you're doing all the right things. There's no reason why, under your current usage, you won't be able to get well over four years of use from your machine. Just watch the heat.
You mentioned something about "sending your machine to some place" to protect your data. You might want to read this article, which has great advice on how you can increase the security of your data. Online backup isn't free, but it's a great way to make sure your data is secure; ordinary backups should suffice for most users, however, and the price is right.
My Macbook Pro just went dark. I had no idea there was known issues, Apple never informed me, I had my laptop in the store for OS updates and diagnostics several times. I brought it to an Apple store yesterday and they told me it wasn't booting past my memory and my case was maybe bent a little and the memory may have been damaged, but they couldn't repair it because it was too old. I don't feel like that is very forthright of Apple. I took it to Mac Media after and they suggested I look up the known issue online and I see it is WELL known. Odd how the Apple store didn't mention it. I have called and exhausted most efforts, it is outside the repair/recall window. I did not spend $2500 on a laptop to be told it shouldn't work mor than 6-7 years. Any suggestions for help with getting this repaired would be appreciated.
I just started plugging in an external monitor a few weeks ago and can't help to think maybe it had something to do with the bad nVidia video chip failure? If I was informed about the class action suit in time I would have filed a claim to protect against future repair at least, I certainly would not have just invested hundreds of dollars in upgrading my Macbook Pro with a new hard drive and such for sure, now I am out even more. Please help Apple. Thank you,