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MacBook Pro Logic Board Failure

482197 Views 1,304 Replies Latest reply: Apr 14, 2014 3:59 AM by TomFlint RSS Branched to a new discussion.
  • sharon239 Calculating status...
    Currently Being Moderated
    Mar 19, 2012 1:32 PM (in response to mgirg)

    I hadn't heard of anyone having the problem until I read your comment earlier today. I haven't taken it back to Apple...yet. My rational is that I still have time since mine is a 2010 and has been serviced once already for what I believe will be a recurring problem/issue. Until something goes wrong related to the graphics card/logicboard again, hopefully they'll cover it again under the new four year warranty.

    I would like to know the % of logicboard failures they've had to fix and at what point does it become a recall issue.

  • LavenderRose12 Calculating status...
    Currently Being Moderated
    Mar 23, 2012 3:18 PM (in response to sharon239)

    Hiya

    I have just posted my second letter exercising my right under the Sale of Goods Act 1979 for Apple to repair/replace my mac. They have been told that if I do not get a reply to this letter I will be sending my case to Trading Standards who will investigate it and I will show them this thread and the hundreds of other people stuggling to get their laptops repaired for free. The Sale of Goods Act states that goods should be:

     

    Fit for purpose

    As described

    Of satisfactory quality

     

    I am also shocked that Apple are using the same defective components to repair these laptops. This is breaking UK consumer law and I will be making sure they do not do this to mine.

    I think you should all keep at Apple to get what you rightly deserve and dont give up until you have got it. There must be laws in USA same as UK that protects consumers. If there is use it!

    I wish you all the best and I will let you know how I get on,

     

    LavenderRose

  • macssam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 5:50 PM (in response to LavenderRose12)

    these expensive repairs have only one month warranty

    sooner than later the stock market will destroy apple

    look at apples stock price

    we the little people are feeding this inflated balloon ...

  • babowa Level 7 Level 7 (22,055 points)
    Currently Being Moderated
    Mar 23, 2012 6:36 PM (in response to LavenderRose12)

    Best of luck in your efforts; however, a word of caution:

     

    If you do intend to go ahead with your plans, please be advised that I will not allow you (or anyone else) to use my name or posts without my express consent which I am withholding. Posting here only allows Apple to use the content (the site is owned by Apple) and I'd recommend you get others' consent if you want to use their names and posts.

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Mar 23, 2012 6:44 PM (in response to babowa)

    Never mind.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Mar 23, 2012 7:12 PM (in response to babowa)

    babowa wrote:

     

    Best of luck in your efforts; however, a word of caution:

     

    If you do intend to go ahead with your plans, please be advised that I will not allow you (or anyone else) to use my name or posts without my express consent which I am withholding. Posting here only allows Apple to use the content (the site is owned by Apple) and I'd recommend you get others' consent if you want to use their names and posts.

    Not sure you have any rights to allow or deny. Is babowa your real name? Listed in the phone book, at your employer.

     

    I believe posting to any, open to the general public, forum takes away any rights you have to what you post.

     

    There is no need to login to this forum to read any of its content.

  • LavenderRose12 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2012 5:16 PM (in response to Shootist007)

    I take your comments on board and was only going to copy the comments and not any other details. It may only be one or two lines just to show I am not the only one in this position and if I get a result then so can others.

    There is strength in numbers.

  • mwc1979 Calculating status...
    Currently Being Moderated
    Mar 26, 2012 4:53 AM (in response to LavenderRose12)

    I posted my recent issues over on another board for this same problem (https://discussions.apple.com/thread/1995151)

     

    Anybody having any luck getting Apple to help them with the 8600 NVIDIA failure after this 4 year window is up?

  • Chreeper Calculating status...
    Currently Being Moderated
    Mar 29, 2012 6:06 PM (in response to Keith Walsh)

    So....I've just finished several days of trying to get this done with Apple.

    As I've previously posted, my MBP purchased in 01/2009 suffered from extreme overheating, video/graphics issues (especially while gaming), burned my leg once, and eventually the logic board just fried (it was particularly hot when it happened).

     

    The first time I went into a store, the "Genius" (lol) told me that because of the "condition" of my computer (which is basically normal wear and tear....it's not in perfect shape, just cosmetic damage) it would have to go in as a general repair costing $1200+. I came to find out today that that price is the "Accidental Damage" repair price.

     

    I went into another store and they were so busy that they were unable to see me. I made an appointment for the next day, which I rescheduled for today.

     

    This appointment sent me back to the original store, where I spoke with another "Genius" who did admittedly do more to try to check out my computer than the previous one had. He told me that to repair my logic board, it would cost close to $600 including taxes. He questioned whether I would really want to pay that much for a repair on a 3 and a half year old machine (because he wants me to get a new one....just like the first guy).

     

    I then looked up (on their computers) this thread, and found the California phone number which I promptly called. The girl I spoke with was very concerned, especially about the burn on my leg. I spent a WHILE on hold while she got someone on the phone to talk to me. He was nice, gave me his direct extension, told me when he works, and gave me a case number. I went through a questionnaire with him and we discussed the situation. I was polite but adamant that the logic board failure was due to the NVIDIA graphics card. He, also polite, was adamant that if the software test cannot be run (in the store, for example), that that means there is another failure/problem within the computer that is unrelated to the graphics card. Ergo, what they're really trying to claim is the graphics card failure/overheating/even melting (which he doesn't seem to think happens) cannot cause the logic board to fail.

     

    This is how they are f****** everyone with this. They are trying to claim that if your logic board fails, it has nothing to do with the graphics card failing, even though the two are OBVIOUSLY happening at the same time, simultaneously.

     

    This is BS.

     

    I will wait until a day that he is not working (I know, because he gave me his work schedule). I will call a supervisor. Here where I live, in one of the biggest cities in the world, a major news network has a little segment for the people, which covered the death of my brother in 09 in the news when the funeral home refused to release his ashes to his family, and ended up with us getting them after all. I'm sure they would love a story like this, especially with all the problems the new iPad has been having with overheating and all the other issues with their products. They used to be quality. Now you can't buy an Apple product without having to take it in for something. I had to take my iPhone in on the 2nd day I had it. They do this on purpose because of the enormous amount of money they get from it. Why spend the $200M NVIDIA lawsuit money on fixing consumers' computers if you can just make more money getting them to all buy new computers or making them pay to repair their own when they finally die out.

     

     

    I'm getting a nice little gaming PC. I'm getting one of those nifty new Samsung phone/tablet things. And I'm never looking back.

     

     

    Goodbye, Apple. It was nice to know you.

     

    Well, actually no, not really.

     

    Message was edited by: Chreeper for a typographical error.

    MacBook Pro, Mac OS X (10.7.3), a $3000 paperweight
  • pabrew Calculating status...
    Currently Being Moderated
    Apr 2, 2012 12:49 AM (in response to LavenderRose12)
    Regarding this thread

     
    I WISH TO THANK EVERYONE WHO HAS POSTED HELPFUL ADVICE & INFO HERE!
    There have, rightly, been many cries for help and reasonable or just service from Apple expressed in this thread:

    My story was that in Sept 2008 I purchased a MacBook Pro 15-inch A1260, 
    cost £1730.  It only ever had very light use and hardly even left the house, but recently died completely.

    This Mac was fitted with the NVIDIA GeForce 8600M GT graphics processor , subject of a $200 million lawsuit between Nvidia and Apple and acknowledged by Apple to be faulty and subject of the ongoing 4 year replacement program listed here  <
    http://support.apple.com/kb/TS2377>

    The video chip IS directly soldered to the logic board, so often the logic board is also damaged by failure , details here
    <
    http://www.mobilemag.com/2011/04/12/confirmed-apple-policy-fails-to-determine-el igibility-of-macbook-pro-nvidia-gpu-problems/>


    Apple service said “Although there is a Warranty Extension Program running to cover the replacement logic board under warranty, the unit needs to be less than 4 years old to qualify (which it is) and needs to FAIL the NVIDIA Graphics Test.”

    However, in many cases, the machine can not be started so the test can not be run or return a result.  Apple then say “ no test result, so its not the faulty video chip, and you have to buy a new logic board unless you’re still covered by service care or warranty in some way”

    This appears to be Apple telling us that their software test of the GPU is reliable, even if (again, in many cases), the logic board is so damaged that the external drive the test is running from can not acces the GPU because of the thermal damage already caused to the logic board!


    I took the matter up with Apple UK. It was a major struggle, involving first taking the Macbook to an AASP for an abortive test before several days of negotiating my way by phone through Apple Care techs at differing levels before finally being allowed to speak with an “Apple Customer Relations Officer”  even though the senior Tech assured me that it would NOT affect the " no free repair" outcome.
    HOWEVER, after some reasonable conversations over a period of a week or so with a businesslike but ultimately sympathetic Customer Relations Officer, it WAS AGREED THAT MY COMPUTER WOULD BE REPAIRED AT NO CHARGE. This duly and swiftly happened and I got my Macbook back as new from the AASP, with an £800+ bill paid FOC by Apple.
    I did point out that when I started using Apple Macs they had B/W screens and 8MB HD's: also that I had turned hundreds of peole on to Macs in the last 30 years and I couldn't do that any more if they were this unreliable: I expect a premium product like a Mac to not only look great and work better than anything similar, but to last at least 8 years without any major ( or even minor ) faults. After all, a colleague of mine still runs a substantial business from the 2nd hand eMac, now running OS 10+, that  I sold her in the 90's.
    And I can hardly imagine Dell, Lenovo, et al turning round and giving me a free major repair on a well out of warranty laptop: so, on balance, YES, APPLE ARE OUT OF ORDER, because the fault is widespread, well known and documented, and the test is inappropriate for the circumstances of many of the faults caused by the known to be flawed chip: but, hey, I GOT MY MACBOOK BACK FIXD FOC so I'll give then credit where it's due for that. Hope this helps some of you get yours fixed too

  • Chreeper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 3, 2012 4:27 PM (in response to Keith Walsh)

    I'm very happy for those of you, like pabrew, who were able to talk Apple into fixing their computer for free.

    There is another problem with my situation...I have opened this computer in the past, and I managed to lose one screw, and because of this and the cosmetic damage to the casing (which is, again, not a lot), they want to make this an "accidental damage" thing. Which is ridiculous. I have never dropped this computer or taken poor care of it in any way. I did open it to do a fan repair (I had a noisy fan...another known issue with these laptops) which went wonderfully.  My cat knocked over one of the screws -.-

     

    Anyway I have very little hope that they will fix my computer and I don't know if I'm ready to spend a week arguing about it over the phone with someone.

     

    However, I was looking to find the warm-up method I had heard mentioned in this post, and when I started Googling, I found that a lot of people have been resurrecting these computers all by themselves with a similar, more drastic method.

     

    I don't deny that it sounds contrary that a logic board that failed due to overheating would be able to be repaired by heat, but it seems to work, not just for these boards but also for red-circled x-boxes and other devices with a logic board.

     

    Some are taking a heating gun to the board, some are baking it in the oven. It entails removing the logic board from your computer and removing meltable pieces....so if you are brave enough and have nothing to lose (like me)...and if you have enough experience taking computers apart and doing repairs (I used to work in IT...never had any Mac issues though oddly)...you may be comfortable trying this method. It may save you a lot of time and money and your computer might be working tonight. I haven't tried it yet but I am very hopeful.

     

    Here's a few links to get you started.

     

    http://russell.heistuman.com/2010/04/27/cooking-the-books-or-baking-my-macbook-p ro-logic-board/

     

    http://forums.macrumors.com/showthread.php?t=1057293

     

    http://www.overclockers.com/forums/showthread.php?t=606658

     

     

    Good luck!

  • Chreeper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2012 8:27 AM (in response to Chreeper)

    Just a quick update, the first Genius at Apple told me that it would be a $1200+ repair because "of the condition of my computer." Which is not at all in bad shape.

     

    He said that the techs wouldn't be able to get to the logic board because of "dents."

     

    Seriously.

     

    I just successfully removed my logic board with the help of 2 screwdrivers and a youtube video. I am  ready to fix it. I can tell that all the thermal paste and soldering is cracked and useless, it needs to be reflowed. That's my next step. Hopefully by the end of the day it will actually work!

     

     

    Your "professional" techs "can't" get to my logic board but I can? Sounds more like "won't."

     

    Stick that in your pipe and smoke it, Apple.

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    Apr 8, 2012 8:30 AM (in response to Chreeper)

    Chreeper wrote:

     

    Just a quick update, the first Genius at Apple told me that it would be a $1200+ repair because "of the condition of my computer." Which is not at all in bad shape.

     

    He said that the techs wouldn't be able to get to the logic board because of "dents."

     

    Seriously.

     

    I just successfully removed my logic board with the help of 2 screwdrivers and a youtube video. I am  ready to fix it. I can tell that all the thermal paste and soldering is cracked and useless, it needs to be reflowed. That's my next step. Hopefully by the end of the day it will actually work!

     

     

    Your "professional" techs "can't" get to my logic board but I can? Sounds more like "won't."

     

    Stick that in your pipe and smoke it, Apple.

    Then the next time you are in the market for a computer look some place else.

    Hope it all works out for you. Good Luck.

  • Chreeper Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2012 1:13 PM (in response to Keith Walsh)

    One final update here.

     

    I baked my logic board. In the oven. As per instructions found through the links I posted earlier.

     

    Essentially, I took it apart, removed the board, removed all stickers anud cushions, put it in the oven on a cookie sheet, propped on four small balls of foil, after cleaning off all of the thermal paste.

     

    Placed in the oven (chip side up) for 7m:30s at 375 degrees Farenheit.

     

    Let cool for 10-15 minutes.

     

    Re-apply new thermal paste (Arctic Silver)

     

    Put computer back together.

     

    It works beautifully. And it's not running as hot now. Previously it had run so hot it gave me a BLISTER on my LEG.

     

    FYI, There is a really really ridiculous amount of thermal paste on those chips. No wonder they overheat. Apple is letting little Chinese children drop a glob of thermal paste on to the chips instead of carefully spreading it carefully and only where necessary. Any computer tech can tell you that too much thermal paste is bad news. ***.

     

     

    Couldn't get to my logic board, Apple? Couldn't fix it without replacing it? This is caused by "accidental damage?"

     

     

    Yeah, right.

  • macssam Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2012 4:05 PM (in response to Chreeper)

    @Chreeper

    I tried all your suggestions

    nothing worked for me

    thanks for your posts anyways ...

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